AT Cracow
9:00 AM - 6:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM
Sunday
9:00 AM - 6:00 PM
About
AT Cracow is a professional tour operator of Group and Private tours to the most popular tourist destinations like Auschwitz, Wieliczka (Salt Mine) and many others.
Duration: More than 3 hours
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The area
Neighborhood: Stare Miasto
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
636 reviews
Excellent
526
Very good
58
Average
20
Poor
15
Terrible
19

Sav
1 contribution
Nov 2023 • Friends
We paid for the tour of Auschwitz. The tour was advertised as hotel pickup however on the evening before the tour we were advised that the bus could not access our road so we’d need to travel to a meeting point. I don’t believe this tour operates a hotel pickup option and I imagine this is standard practice? The pick-up point was 20 minutes away from our hotel.

We were also asked after booking to change our date as Saturday is busier and Auschwitz changed the schedule - which we didn’t believe to be true as when we declined we were still able to attend?

The guides who operated the tour were very friendly and knowledgeable, and the tour itself I would’ve rated higher had it not been for the misleading information when booking.
Written November 19, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Andy D
Ipswich, UK35 contributions
Apr 2023 • Couples
Pre booked a trip to Auschwitz for four of us. Less than 24 hours before the tour we were told it was cancelled. We were then offered a replacement tour on our last day in Poland. We accepted this as we weren’t flying out until late evening. However,at 5pm the night before the tour AT Cracow changed the pick-up time to early afternoon. This meant we would miss our flight so we weren’t able to accept. A full refund was requested however AT Cracow then passed the blame onto another company. My contract was with AT. I am still waiting for my refund. No further communication has been forthcoming and I have no way of contacting Viatour. Terrible service. I have documented proof to back my review up
Written May 1, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jennica W
Los Angeles, CA12 contributions
Aug 2019
While it was a very unique experience to visit these sites we were disappointed with the tour company. The communication throughout the entire day was poor. For example, we were not told when we would receive breaks, how long lunch would be, or where we would be eating lunch. The only communication we had from our ‘guide’ was very early in the morning. However, as detailed above critical information explaining the breaks and updates throughout the day were not provided. In fact, other than informing us to meet after lunch at a particular spot and to meet at the bus at the end of the day, the guide did not have any verbal communication with us. At the end of the day this became particularly frustrating as the Salt Mine tour provided us with a period of free time after the English tour concluded to walk around inside the mine. However, our guide did not inform us prior to entering the mine at what time we needed to report back to the bus. Thus, we were all left wondering if we had 10 minutes to explore, one hour etc. This led to confusion at the end where some people on the tour were waiting for others since there was no specified time given to report back to the bus. Additionally, the exit to the mine is at a completely different area than the entrance, thus when ten or so of us exited we did not know how to get back to the bus and spent some time aimlessly walking the streets of Krakow to try to locate our bus and the guide. It would have been helpful for our guide to provide more details here.

Perhaps this is typically the way these tours work, but based on visiting other cities in Europe we were expecting that the guide on the bus would provide us with information throughout the day both about the sites and the agenda. It felt as though all we paid for with this was entry fees to the attractions and transportation. The company itself did not provide anything extra that we could not have received from visiting the attractions ourself.

While I would highly recommend visiting both of these sites, I would carefully consider using this tour company especially for those looking for direction, organization, and clarity.
Written August 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Andrewintheuk
Gerrards Cross, UK105 contributions
Dec 2019 • Couples
Auschwitz-Birkenau and salt mines are must see but this tour disappointed. This trip is advertised as 10 hours. It was over 12 hours mainly because we returned to Krakow to pick up / drop off customers for the mine. This is not the way is the itinerary is described and meant we were in the bus for 4-5 hours.

Very tiring and made worse by constant chatter and laughter from guides and driver, especially first thing in morning. Ironic that we were told not to eat in bus for safety reasons, but driver constantly distracted by guides and taking calls on phone. I never felt safe.

Lunch box average. Don’t bother
Written December 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are sorry that you felt disappointed by our tour. We always try to provide the best possible quality for our customers. The time of the tour, although we are sorry you perceived it as too long, this tour usually take about 10h-11h, but due to the traffic, queues and unexpected situations it may get longer. It is also stated in the description of the tour as being between 10 and 12 hours. As to your safety, it is always our priority for our customers to feel safe during our tours. Our drivers are not allowed to talk on the phone while driving. We will investigate this situation. We're very sorry, that you felt unsafe. We'll do our best to avoid such situations.
Written December 19, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kingy87
Kenilworth, UK95 contributions
Nov 2019 • Friends
The tour was professional from the moment we were picked up in the morning, until the moment we were dropped off.

Our tour leader Aneta was exceptional as was the quality of the guides for both the salt mines and Auschwitz Birkenau.

We ordered the lunch boxes from the tour company and were very happy with the food and the value for money. It also meant we did not have to queue for food.

An emotional day, but one that was well organised throughout.
Written November 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We appreciate your opinion and we are very happy that we were able to make this a satisfying and meaningful experience for you.
Written December 19, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tim H
Eastham, UK31 contributions
Sep 2019 • Couples
The Castle is well worth a visit whilst you are in Krakow.
You can visit the grounds free of charge but I would recommend booking a guided tour to see the inside of the castle.
We booked a guided tour with an English speaking guide to see the State rooms inside.
The tour gives some great facts, information & history of the castle.
Written September 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

BRW
Thornton Cleveleys, UK49 contributions
May 2019 • Couples
We loved this. The whole experience is unbelievable. There are no words to describe Auschwitz-Birkenau. Many day that they would skip the salt mine. I'd disagree, you'd be missing a fabulous tour. But. Be warned, this IS a long day. However. There are frequent breaks to refresh. Keep some coins for the toilet! The driver picked us up from the hotel promptly (thank you Gabriel!) And the bus was very comfy. You'll be shown a film on the way the Auschwitz-Birkenau that will break your heart. After that visit, you'll have a very welcome lunch that is provided = a sandwich, a rice salad, a drink of water and a wafer snack. Plenty. The salt mines are next for a couple of hours which really whizzes by. Then, dropped off back at the hotel later in the day. The tour guides are exceptional. Truly. This in my opinion is excellent value for money. No complaints from us!
Written May 15, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

billdodds
13 contributions
Jan 2024 • Couples
I guess this is a trip I just had to do at some stage for various reasons but I can only say that the experience was very humbling, mind numbing and so unbelievably sad.
Our transport was excellent to and from the destinations in a comfortable vehicle with a good driver who was professional and respectful at all times.
Our tour guide at the museum was extraordinarily knowledgeable and empathic.
This is a difficult review as it evokes so many feelings. It's counter intuitive to say you enjoyed something that was so shocking and its hard to put into words other than you have to visit to pay your respects and honour the memory of so many poor unfortunate people. 😢 .
If you visit Krakow please undertake this pilgrimage .
There are toilets at both sites and vending machines for refreshments should you wish. Be prepared to walk a good distance and consider the time of year you visit. It can be very cold, minus 18 or very hot. Dress conservatively, sensibly as the ground is uneven, there are steps too, and be respectful. Audio headphones are provided and you must show ID on entry.
There will be many groups visiting at the same time so it can be crowded in some areas within the buildings. The tour lasts just over three and a half hours. You will be walking and standing for this period.
Written January 26, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are proud to know that we could help you have this important and thought provoking experience. Thank you very much for your detailed review, recommendation and advices for our next customers. Kind regards Andrew AT Cracow
Written January 31, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Martin S
2 contributions
Nov 2021 • Friends
Got picked up in time, drove 60 minutes to Auschwitz camp. Waited there in line outside for 2 hours, then our guide told us that all tickets are sold for the day. Drove back 2 hours due to heavy traffic and the "tour" was ended.
Worst and most disappointing trip ever!!!
Written November 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ramón Gallud
Madrid, Spain5 contributions
Nov 2021 • Friends
This is by far the most ridiculous "tour" I've ever experienced. When you buy the tickets (through Viator in my case) it clearly says that it's included the ticket to enter Auschwitz. Well, it's not. Once you arrive at Auschwitz you have to do the queue to get your ticket, they haven't booked anything. We where at the queue for at least 2 and a half hours until a worker of Auschwitz came and told us that they where already sold out. Our so called "tour leader" didn't gave us any solution, he only said that we could try to go and visit Auschwitz Birkenau because "they don't usually check if we have tickets". At this point half of the bus just wanted to go back to Krakow and the other half wanted to try this stupid idea. So we tried. When we arrived at Birkenau there was obviously a guard asking for our tickets, end of the journey.
The tour finally ended with our "tour líder" telling us a couple facts about Auschwitz FROM THE OUTSIDE OF THE FENCE. (Photo)
Long story short: AT Cracow basically sells a taxi transfer from Krakow to Auschwitz and, if you're lucky enough, you get to visit Auschwitz.
Won't buy again from Viator or AT Cracow.
Written November 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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