Państwowe Muzeum Auschwitz-Birkenau
Państwowe Muzeum Auschwitz-Birkenau
Państwowe Muzeum Auschwitz-Birkenau
4.5
7:30 AM - 7:00 PM
Monday
7:30 AM - 7:00 PM
Tuesday
7:30 AM - 7:00 PM
Wednesday
7:30 AM - 7:00 PM
Thursday
7:30 AM - 7:00 PM
Friday
7:30 AM - 7:00 PM
Saturday
7:30 AM - 7:00 PM
Sunday
7:30 AM - 7:00 PM
About
Established by the Nazis in 1940, Auschwitz-Birkenau has become a symbol of terror, genocide and the Holocaust. Although the exact number of victims is unknown, many Jews, Poles and gypsies died here. The museum consists of two parts: Auschwitz I, the first and oldest camp (the number of prisoners fluctuated around 15,000, sometimes rising above 20,000) and Auschwitz II, Birkenau (which held more than 90,000 prisoners in 1944). The greater part of the apparatus of mass extermination was built in Birkenau and the majority of the victims were murdered there.
Suggested duration
More than 3 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
14,543 reviews
Excellent
11,692
Very good
2,069
Average
472
Poor
164
Terrible
146
Nicole D
Los Angeles, CA265 contributions
Aug 2021
Days leading up to our visit to Auschwitz, my husband and I debated whether to book a ticket for the guided tour or the independent tour (which only gives out tickets after 4pm in the summer). Ultimately, we decided to go with the independent tour (without a guide) and felt at least for us, it was the best option. We arrived about a half hour early for our 5:30pm time slot, and were allowed in with no problems and zero line. We quickly went through security and began touring Auschwitz I. There a ton of signage throughout the camp, so even without a guide, we were still able to get and learn so much information about the horrors the occurred at this camp. The museum overall, was very well done, it went through the history, the different countries involvement, and what life was like at the camp. The one thing that did rub me a little bit the wrong way was, on their website the museum recommends visitors be over 14 years old. When we got there, we were surprised to see dozens and dozens of children EVERYWHERE. Parents were letting their children run around playing on the grounds, laughing, screaming, even next to a gas chamber. It took us somewhat out of the experience. It just felt somewhat disrespectful considering what occurred at the camps and all the lives lost.
We ended up staying about 2 hours in Auschwitz I, skipping a few of the exhibits because the crowds were big, usually with large tour groups. We hopped on the mostly empty bus to Birkenau as the sun was beginning to set. When we got there, it was only about an hour left till closing, and we were probably two of only thirty people there. The complex is MASSIVE, so much larger than I ever imagined. There isn't as much signage at this camp, but there is a map at the entrance that describes the layout and labels what each building is. We took a picture of the map on our phones, and used that as a guide while we were walking around. After an hour we only saw a small fraction of the camp, before the sun set and we had to leave.
Ultimately, we felt we missed out on some of Birkenau, so we decided to come back the next day. Since it wasn't technically the museum part (Auschwitz I) we were able to walk in with no ticket the next day and began touring on our own. We walked the full permitter of the camp, seeing all of the gas chambers, the barracks, and the sauna. We saw only a handful of people over the course of two hours. Then we realized why... if you are on a guided tour, they only take you to certain areas in Birkenau -- to the memorial, some of the barracks, and two of the gas chambers. We were surprised, because there is so much more of the camp that the tours miss out on. Overall, we spent three hours at Birkenau, before leaving for the day.
In the end, it’s completely up to you whether to do the guided tour or not. But we would say, if you want to have some time to reflect, not feel rushed, and avoid the crowds, we would recommend going the independent route.
We ended up staying about 2 hours in Auschwitz I, skipping a few of the exhibits because the crowds were big, usually with large tour groups. We hopped on the mostly empty bus to Birkenau as the sun was beginning to set. When we got there, it was only about an hour left till closing, and we were probably two of only thirty people there. The complex is MASSIVE, so much larger than I ever imagined. There isn't as much signage at this camp, but there is a map at the entrance that describes the layout and labels what each building is. We took a picture of the map on our phones, and used that as a guide while we were walking around. After an hour we only saw a small fraction of the camp, before the sun set and we had to leave.
Ultimately, we felt we missed out on some of Birkenau, so we decided to come back the next day. Since it wasn't technically the museum part (Auschwitz I) we were able to walk in with no ticket the next day and began touring on our own. We walked the full permitter of the camp, seeing all of the gas chambers, the barracks, and the sauna. We saw only a handful of people over the course of two hours. Then we realized why... if you are on a guided tour, they only take you to certain areas in Birkenau -- to the memorial, some of the barracks, and two of the gas chambers. We were surprised, because there is so much more of the camp that the tours miss out on. Overall, we spent three hours at Birkenau, before leaving for the day.
In the end, it’s completely up to you whether to do the guided tour or not. But we would say, if you want to have some time to reflect, not feel rushed, and avoid the crowds, we would recommend going the independent route.
Written August 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex H
Port St. Mary, UK1,153 contributions
Oct 2022 • Couples
We took an English tour of Auschwitz and Birkenau, and the experience from start to finish was harrowing. Despite it being common knowledge as to what generally happened, It’s a real eye opener actually being there and seeing some of the aftermath first hand. Be prepared for some horrifying sights and stories from the guide.
Total time was around 3 hours so recommend bringing water and a small snack to eat in between travel from Auschwitz to Birkenau.
We used Discover Krakow bus company (€5) to get from Krakow to the site and this went smoothly, highly recommend.
Total time was around 3 hours so recommend bringing water and a small snack to eat in between travel from Auschwitz to Birkenau.
We used Discover Krakow bus company (€5) to get from Krakow to the site and this went smoothly, highly recommend.
Written November 13, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lottie
Essex, UK41 contributions
Jan 2023 • Friends
I found describing the trip to friends difficult and can understand how it's now something you truly have to just experience to understand.
Given the nature of the museum and history, I can't use the words good or excellent but rather use worthwhile to describe this experience.
We went as part of a group tour, the guide was informative about each aspect - the only downside was that it felt rushed at time (in that didn't get to spent any time reflecting on what you were seeing) but more because there is so much to cover in terms of information. It's certainly somewhere I think I would need to revisit to gain full benefit.
A couple of my tips/notes...
I would recommend people prepare for the cold (especially if going in winter) as Auschwitz II is very much exposed and there is little warmth anywhere.
We were able to take photographs in many of the places visited, so long as it remained respectful.
There is a lot of uneven ground and some steps/stairs.
Given the nature of the museum and history, I can't use the words good or excellent but rather use worthwhile to describe this experience.
We went as part of a group tour, the guide was informative about each aspect - the only downside was that it felt rushed at time (in that didn't get to spent any time reflecting on what you were seeing) but more because there is so much to cover in terms of information. It's certainly somewhere I think I would need to revisit to gain full benefit.
A couple of my tips/notes...
I would recommend people prepare for the cold (especially if going in winter) as Auschwitz II is very much exposed and there is little warmth anywhere.
We were able to take photographs in many of the places visited, so long as it remained respectful.
There is a lot of uneven ground and some steps/stairs.
Written February 4, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
K Shannon
Queensland, Australia97 contributions
Dec 2022 • Solo
I attended a guided group tour early this morning in Auschwitz (02/12/22), visiting both camps. I had travelled quite a distance to be confronted by the horrors of this place, and unfortunately I found the tour to be very underwhelming. It felt extremely rushed, to the point where it was impossible to actually understand and process what I was seeing and hearing. We got just mere seconds to view various artefacts in the museum before we were hurried on to the next horrific thing. It felt like I was constantly being herded through various significant sites and I struggled to grasp the gravity of the location I was in. Furthermore, the headphones you’re provided at the beginning of the tour are absolutely terrible. If you’re more than 3m away from the guide at any point, the connection instantly drops out. There is frequent, very loud interference and crackling which disrupts the information you’re being told, and it pulls you away from the experience of the location itself. This was very disappointing and something the museum should seriously consider improving.
There were significant crowds (even at 8:30am in ‘low season’) so that detracted significantly from the experience too. I would’ve preferred to pay twice as much for a ticket to have half as many people there. It was just far too crowded. Lastly, be prepared to walk a lot; I covered around 13,000 steps in the three hours I was there (as I said, it was extremely rushed).
Aside from the tour, the camps were haunting and quite well preserved. I wish I had be spent more time there, taking in the location and the various displays in the museum, in order to really appreciate the true extent of where I was.
Overall, I would recommend doing a self-guided tour and not wasting your money on the guided one. It was clumsy and rushed, and it won’t allow you to comprehend the gravity of the horror that occurred in this wretched place.
There were significant crowds (even at 8:30am in ‘low season’) so that detracted significantly from the experience too. I would’ve preferred to pay twice as much for a ticket to have half as many people there. It was just far too crowded. Lastly, be prepared to walk a lot; I covered around 13,000 steps in the three hours I was there (as I said, it was extremely rushed).
Aside from the tour, the camps were haunting and quite well preserved. I wish I had be spent more time there, taking in the location and the various displays in the museum, in order to really appreciate the true extent of where I was.
Overall, I would recommend doing a self-guided tour and not wasting your money on the guided one. It was clumsy and rushed, and it won’t allow you to comprehend the gravity of the horror that occurred in this wretched place.
Written December 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dawnGalicia
galicia346 contributions
Feb 2023
It is important to see the museum and remember.
We took a bus from the main bus station above the Galeria shopping centre. We planned to get the 09.40 bus, arrived at 9am to find the bus was full. This bus goes directly to Auschwitz I believe. we had to get the 10.15 bus instead, from platform 7, which is a small white minibus that goes through the countryside, takes longer, we arrived at 12.00, and stops in the town, 2kms walk from the museum. When we got off the bus there seemed to be no signs and there was a lot of confusion. Basically you have to turn right and walk all around the houses to the entrance which is exactly on the opposite side. We had the English tour at 12.30. Get there with time to spare as you have to join a queue to scan your bags. The tour travels quickly through the huge site of Auschwitz, then you go back out onto the street where there is a bus stop on the right. A free yellow shuttle bus passes every 20 mins to take you Birkenhau, which is even bigger. The guide goes with you. The tour lasted over 3.5 hours and then we were free to wander around longer on our own.I felt I needed more time to reflect on what I was seeing. The guide's English could have been better. At times I didn't understand her, but she was very passionate. We got the correct bus back from the bus stop outside the main gate at Auschwitz at 5.10pm. Take note you have to pay in cash.
We took a bus from the main bus station above the Galeria shopping centre. We planned to get the 09.40 bus, arrived at 9am to find the bus was full. This bus goes directly to Auschwitz I believe. we had to get the 10.15 bus instead, from platform 7, which is a small white minibus that goes through the countryside, takes longer, we arrived at 12.00, and stops in the town, 2kms walk from the museum. When we got off the bus there seemed to be no signs and there was a lot of confusion. Basically you have to turn right and walk all around the houses to the entrance which is exactly on the opposite side. We had the English tour at 12.30. Get there with time to spare as you have to join a queue to scan your bags. The tour travels quickly through the huge site of Auschwitz, then you go back out onto the street where there is a bus stop on the right. A free yellow shuttle bus passes every 20 mins to take you Birkenhau, which is even bigger. The guide goes with you. The tour lasted over 3.5 hours and then we were free to wander around longer on our own.I felt I needed more time to reflect on what I was seeing. The guide's English could have been better. At times I didn't understand her, but she was very passionate. We got the correct bus back from the bus stop outside the main gate at Auschwitz at 5.10pm. Take note you have to pay in cash.
Written February 24, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SWHN16
London, UK121 contributions
Sep 2022 • Friends
We had an excellent guide, Berta, who made the experience more physically comfortable. She is an educator for the site and knows it well so her timings and consideration of toilet breaks was great. Emotionally it was tough of course. Berta was very good at making sure the impact was felt but warned of anything upsetting. Her attention to small details really helped, for example she drew our attention to the ladies slipper in the display, helping you to think of the woman it belonged to. I would recommend booking one of the site educators for your tour (directly on the museum website) and booking one guide just for your group as the experience is so much better than being in a huge tour group. Transport to the museum from Krakow is easy - good bus service from the bus station.
Written September 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbs25
Staffordshire, UK2,531 contributions
Jun 2022 • Couples
So much history here, and so important to remember the atrocities that took place and the lives lost.
We found it to be a very hard few hours, especially the hair was very shocking and emotional to see. Very moving to be there where these awful things actually happened. Especially at the 2nd part, the main camp, we just could not believe the scale of it.
Definitely glad I went, think it’s a good grounder, a reminder of how lucky we are and how precious life is.
General notes - you can get the train but we booked a minibus tour which was £30pp. Preferred that way of getting there as it’s 1h20 from krakow. You need your ID as they do check it against the ticket.
The first part of about 2hrs is around the museum, which is built in the original camp 1.
There’s a 15 min break (long queues for limited food and drinks so take your own) then 2 mins back in the van to the 2nd part of it which is the huge camp more famously pictured. If visiting in the summer there isn’t any shade at part 2 so take suncream and lots of water.
We found it to be a very hard few hours, especially the hair was very shocking and emotional to see. Very moving to be there where these awful things actually happened. Especially at the 2nd part, the main camp, we just could not believe the scale of it.
Definitely glad I went, think it’s a good grounder, a reminder of how lucky we are and how precious life is.
General notes - you can get the train but we booked a minibus tour which was £30pp. Preferred that way of getting there as it’s 1h20 from krakow. You need your ID as they do check it against the ticket.
The first part of about 2hrs is around the museum, which is built in the original camp 1.
There’s a 15 min break (long queues for limited food and drinks so take your own) then 2 mins back in the van to the 2nd part of it which is the huge camp more famously pictured. If visiting in the summer there isn’t any shade at part 2 so take suncream and lots of water.
Written June 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julia
Trencin, Slovakia67 contributions
Jul 2022
Horrible place, but everyone should visit this place and see what brutal things are people capable of. For me it was very emotional especially in some buildings. It was raining so it enhance the atmosphere of the place. Some people think that they would not make it (to see this place), but it is a museum with many tourists around so you would make it, don't worry. As Slovak, I appreciate exhibition dedicated to Slovak Jews (Každý slovák by mal vidieť čo sa na Slovensku nie tak dávno dialo. Veľa zaujímavých informácií, fotiek, výstrižky z novín, zákony a všetko po slovensky.)
We visited museum as individuals without educator. Organization is horrible, security control last long time, we had to prepare IDs, but nobody was checking it, there are no paper maps or something for better orientation.
First entry for individuals was from 4 PM, so we went to Birkenau at first. Parking is for fee 20 PLN/day. There is a shuttle bus, but we decided to go to Auschwitz museum by car so we had to pay another fee for parking. Both museums are free but all car parks are for fee. I would not mind if the money will go to museum, but not to private companies. "Official car park" is not official.
And short note for some American tourists in Birkenau (not all of course, I do not want to insult anyone). Please, this place and people who suffered here deserve respect and quiet. For Europe is it important and probably the worst part of our history. I am sure, you also would not like to see disrespect on places important for your history. There were several american groups laughing, joking, and shouting "3, 2, 1 smile" very loudly, it is not appropriate. Probably you don't laugh and yell at cemeteries or do you?
We visited museum as individuals without educator. Organization is horrible, security control last long time, we had to prepare IDs, but nobody was checking it, there are no paper maps or something for better orientation.
First entry for individuals was from 4 PM, so we went to Birkenau at first. Parking is for fee 20 PLN/day. There is a shuttle bus, but we decided to go to Auschwitz museum by car so we had to pay another fee for parking. Both museums are free but all car parks are for fee. I would not mind if the money will go to museum, but not to private companies. "Official car park" is not official.
And short note for some American tourists in Birkenau (not all of course, I do not want to insult anyone). Please, this place and people who suffered here deserve respect and quiet. For Europe is it important and probably the worst part of our history. I am sure, you also would not like to see disrespect on places important for your history. There were several american groups laughing, joking, and shouting "3, 2, 1 smile" very loudly, it is not appropriate. Probably you don't laugh and yell at cemeteries or do you?
Written July 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MaiaS
2 contributions
Mar 2020
We were a group of 4 students and decided to book our tickets directly online (13 euro each) with the museum and organise our own transport. We got a public bus from Krakow main bus station and it was 13 PLN each way. This proved to be much cheaper than going with an organised tour. The bus dropped us directly to the main door (however I feel like booking a tour may be the better option for high season times to avoid missing buses / queues).
Our tour guide was amazing! She was a Krakow native and had two uncles who had been in the camp. This made the tour so real. It was tough as expected however it was probably one of the best things I've ever done in my life.
It is a long day (1+ hour travel from Krakow each way and 3.5hrs tour), I would recommend bringing water and maybe some snacks to eat when travelling between the two camps. Also we were lucky enough to have good weather but I can imagine It being very cold on a bad day so wrap up well!
All 4 of us thought it was a very worthwhile tour however we did have other students from our group who went two days later with an organised tour and they didn't enjoy it as much. Personally I am very glad we went with a tour guide from the museum instead of an outside tour guide.
Whole trip cost around 20 euro - March 2020
100% recommend!!!!!!!
Our tour guide was amazing! She was a Krakow native and had two uncles who had been in the camp. This made the tour so real. It was tough as expected however it was probably one of the best things I've ever done in my life.
It is a long day (1+ hour travel from Krakow each way and 3.5hrs tour), I would recommend bringing water and maybe some snacks to eat when travelling between the two camps. Also we were lucky enough to have good weather but I can imagine It being very cold on a bad day so wrap up well!
All 4 of us thought it was a very worthwhile tour however we did have other students from our group who went two days later with an organised tour and they didn't enjoy it as much. Personally I am very glad we went with a tour guide from the museum instead of an outside tour guide.
Whole trip cost around 20 euro - March 2020
100% recommend!!!!!!!
Written March 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tan
34 contributions
Apr 2023 • Couples
We booked with get your guide. Our guide was mario he was very informative and told us all the right things to do and when. It was a very emotional day but so pleased we did it. Wear comfortable shoes, take a rain coat and umbrella incase it rains. Mario was great he was very organised and let us know everything we needed.
Written May 10, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
beautifulassistant
Scotland, UK35 contributions
Hi, my 14, 13 11 year old granddaughters would like to visit Auschwitz-Birkenau when we visit Krakow in December would they be allowed?
Murray
West Kilbride, UK346 contributions
Hi,
Yes, your Granddaughters will be allowed in. I visited there last September and there was no age restrictions then, and when I did my tour there was a scholl party being guided around too.
Zuzia M
Warsaw, Poland
Chcieliśmy wybrać sie z narzeczonym 7.11 (sobota) do muzeum, stąd pytanie... Czy zamknięte jest teraz na stałe przez pandemie? Jest cena za wejście?
claireridley22
England, UK149 contributions
Hi we arrive on Monday 21 September just wondering whether to book tonight before we go or wait until we arrive in Krakow thanks
Luis Fernandes
Oxford, UK22 contributions
Better booking before
brasero
Hemel Hempstead, UK297 contributions
Hi,
are there any food facilities (cafe/restaurant etc) , I found some old answers but we are visiting in October and looking for more up to date information
GirlsonTour12
Cheshire, UK579 contributions
There is a cafe just as you come out
We did stop to get coffee and cake before heading to Birkenau
Vorrei sapere da milano quanto dista in auto e se bisogna prenotare e se l'ingresso e libero in qualsiasi ora del giorno. Grazie
Andreasampaolesi
Rome, Italy785 contributions
Non so quanto è lontano da Milano. Bisogna assolutamente prenotare, non c'è ingresso libero
Vad kostar det o gå in i Auschwitz
Annah B
Lidkoping, Sweden93 contributions
Hej ! Det är gratis inträde , men du måste gå in & beställa inträdesbiljett med ditt namn på , som du laddar ner i din mobil & framme vid ingången så står det entrevärdar & kollar din legitimation jämfört med din biljett . Biljetterna hittar du på Auschwitz hemsida .
Paulo André Santos
Barreiro, Portugal24 contributions
I would like to know if it is possible to store a cabin bag in the left luggage room (55x40x20cm). If so, what is the cost per bag?
spiridoula1966
Athens, Greece15 contributions
Good morning from Athens. Yes, you can leave your cabin bag there, but I really don't know the cost. May be if you visit their site, you find the answer you're looking. Their site is very well organised.
слава м
Ryazan, Russia
вход
музей лагерь освенцим аушвиц бесплатно? мы инвалиды
Wild_angel_Nastya
Odesa, Ukraine187 contributions
Бесплатный вход точно для всех, если без экскурсовода. И до определенного времени можно зайти. До 11 или 12 часов, точно не помню. Но без экскурсовода будет совсем неинтересно.
Państwowe Muzeum Auschwitz-Birkenau, Oswiecim
Frequently Asked Questions about Państwowe Muzeum Auschwitz-Birkenau
- Państwowe Muzeum Auschwitz-Birkenau is open:
- Sun - Sat 7:30 AM - 7:00 PM
- We recommend booking Państwowe Muzeum Auschwitz-Birkenau tours ahead of time to secure your spot. If you book with Tripadvisor, you can cancel up to 24 hours before your tour starts for a full refund. See all 216 Państwowe Muzeum Auschwitz-Birkenau tours on Tripadvisor
- Hotels near Państwowe Muzeum Auschwitz-Birkenau:
- (0.14 mi) Hotel Olecki
- (0.17 mi) Imperiale Hotel
- (0.33 mi) Centrum Dialogu i Modlitwy w Oświęcimiu
- (1.15 mi) Hampton by Hilton Oswiecim
- (0.49 mi) 7th Room Guest House
- Restaurants near Państwowe Muzeum Auschwitz-Birkenau:
- (0.11 mi) Art Deco
- (0.11 mi) Bistro Bilard
- (1.00 mi) Portobello Ristorante
- (1.27 mi) Chata Na Zaborskiej
- (0.54 mi) Kebab Pizza Burger Allis
- Attractions near Państwowe Muzeum Auschwitz-Birkenau:
- (1.23 mi) Jewish Museum and Synagogue
- (0.54 mi) Malarek Tour
- (1.15 mi) Main Market Square
- (9.45 mi) Energylandia
- (1.11 mi) Planty Park
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