Dear Annikyn, Daragh here owner of Bohemian Alternative Bar Tours.First of all I would like to apolagise for the disruption in your plans.I was standing outside the Palladium shopping centre in front of foot locker sportswear shop from 19:50- 20:30, I didn't have our laminated card to hold up as I had left it behind, I was approaching everone in the vacinity to find our Viator booked guest.One of our guests Tony from Lagos was late and Had phoned me that he couldnd find the place, so I waited with our other guest from San Fransisco until 20:30.We were so baffeled as to why someone would book and pay and not show up!!
With regard to the phone being conviently unavailable, this is impossable, our company phone + 420 776441747 is always on and always charged, this cellphone is our bread and butter, when this phone rings it means a booking, we treat it like the Bat Phone.On that evening we received no missed call what so ever, as we were wondering why our viator guest hadnt terephoned us.
Of course we will give you a full refund and in addition to that we would like to invite you for the tour free of charge with a bottle of Moravian Champagne on ur table the next time u visit Prague for this terrable mixup,Or you can offer the free tour value 1500kr with a bottle of Moravian Champagne for a guest of ur visiting Prague.We hope to see you again in Prague on our tour and we will turn that one star review to a five star.
Take care and God Bless.