Carlo IV Wellness & Spa

Carlo IV Wellness & Spa, Prague: Hours, Address, Carlo IV Wellness & Spa Reviews: 4.5/5

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Carlo IV Wellness & Spa

Carlo IV Wellness & Spa
4.5
Yoga & Pilates • Hammams & Turkish Baths • Spas
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Temporarily closedClosed until further notice
About
Welcome to Carlo IV Wellness & Spa, located in the NH Collection Prague Carlo IV hotel in the city center. Discover a rich history and Neo-Renaissance decor as you step in the subterranean vaults of our relaxing haven. Rejuvenate your body and soul with one of our indulgent massage therapies, rediscover your youth with one of our special facial treatments, shape your body in our fitness room and relax in our heated 20m long swimming pool with massage beds. Let your stress evaporate in our steam room or sauna. Relax in the beautiful serene surroundings and get ready to be pampered.
Suggested duration
2-3 hours
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The area
Address
Neighborhood: Nove Mesto (New Town)
Nearly 700 hundred meters long, Wenceslas Square represents the most frequent and buzzing crossroads of the city. The National Museum in the upper part of the square watches over your spending spree in countless shops and retail stores lining the entire square, which ends at Na Příkopě, the most famous shopping street. When tired or broke, you can explore the city's underpasses, which can take you to the Old Town or to the courtyards of art nouveau houses with secret gems of greenery, white benches and rose bushes that provide unexpected peace in the midst of the city. Be sure to pay a visit to the traditional cafés, classic Czech pubs, cinemas and theaters. National Theater near the river has a lot to offer to foreigners. Go to the river bank and enjoy live music and drinks while watching a sunset behind Prague Castle.
How to get there
  • Republic square • 3 min walk
  • Central Station • 4 min walk
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.5
324 reviews
Excellent
229
Very good
65
Average
19
Poor
6
Terrible
5

Sacha
Balgowlah, Australia3 contributions
Nov 2019
When I visited Prague, I visited the Carlo IV Wellness & Spa twice, the first time as a hotel guest, and the second time as an external spa customer. I saw Veronika both times, first for a remedial massage, and then for a hot-rocks "lava" treatment, a couple of weeks later.
My advice is to make full use of the hour in the spa before your massage, or even arrive earlier to sneak in a few minutes more. It is amazing. Hot sauna & cold ice bath, a light swim in the pool/jacuzzi or just relax on a deck chair with iced lemon water. There's a steambath too, but I didn't feel the need to use it. This is what spas are all about. The ambience is relaxing, and the dim blue lights let the mind wind down and the muscles relax.
Veronika is extremely knowledgeable, and receptive to your needs. She is professional and comfortable to be around at the same time. Her pressure is not agonisingly "deep", but it is deep enough to have a lasting effect with surprisingly little pain - even after walking the city (and other cities) for weeks. She definitely knows what she's doing. The rooms are big, luxurious and comfortable. Expect to pay accordingly.
Written February 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Sacha00Z, Thank you for your kind review. We are happy that you liked our services and found your massage remedial. We are also happy that you took the advantage to use the wellness before the treatment - the price of our treatment includes one-hour free entrance to the wellness and we recommend everyone to make the use of this benefit. We will surely pass your praise to Veronika and hope to welcome you back again soon! Kind regards, Lenka
Written February 4, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

MAC
Tampa, FL111 contributions
Feb 2020 • Couples
Top hotel. Superb service from a highly professional team. Food and bar service truly excellent. Around 6 minutes walk to new town and a brisk 10 minute walk to the start of the old town. Around 15 minute walk to the old town square. Cab ride from airport 900 Crowns and there is a metro station (red line) really just 90 seconds walk away. Highly recommend
Written February 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear craderm1961, Thank you so much for your positive review. We are so happy that you found our food and bar service truly excellent. We are happy you enjoyed your stay and found the hotel's location favourable. We look forward to welcoming you back in our wonderful city and hotel when you travel to Prague again.
Written February 16, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Nicola T
Southampton, UK8 contributions
Feb 2020 • Couples
This hotel is one of the most beautiful places i have stayed. The spa pool is magical a little fresh when you get in but great for swimming. Service from the friendly reception staff was brilliant. Extremely quiet and an easy Airport Express bus and walk of 5mins.
£2.00 each way amazing!!
Thankyou for the birthday fizz and cake.
Written February 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Nicola T, Happy Birthday again! We are so glad you found our hotel as one of the most beautiful places that you ever stayed! We are also very happy that you found the spa pool magical and great for swimming. We are thrilled you had a great stay and we hope that you will come back to us in near future.
Written February 26, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

JEverley
Conwy County, UK33 contributions
Feb 2020 • Friends
A group of 4 of us were staying in Prague for 3 nights on a short break and had planned to do lots of walking finished by a nice couple of hours at the spa to relax before going home.
The pool and the surrounding area was very cold, the water was supposed to be 28 degrees and the air 30 degrees.
We complained to the management who did take the pool temperature in front of us and found it to be 28 degrees. To be honest though it was so cold in there that we only spent under an hour in there and had to get out. We were refunded 10% of our payment which we found to be poor as it was expensive and a huge disappointment.
Such a shame especially as we had looked forward to it so much.
Written February 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Julieeverley, Thank you for taking your time to review your recent visit at Carlo IV Wellness & Spa! As we already discussed in person, I would like to remind you that our 20-meter long swimming pool is not a hot tub, therefore the temeperature is set to the relaxing 28 degrees. We did take the pool temperature in front of you and it was in compliance with the signage (28 degrees...). So was the air temperature (30 degrees). That said, there was no mistake from our side and yet we decided to refund you 10% of your total bill as a gesture of good will. I am disappointed to hear that this was not enough for you. Kind regards, Jakub Koniar SPA Manager
Written February 17, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

fillipposvk
New York City, NY20 contributions
Nov 2021 • Friends
expectations, there were some features you dont need e.g guy standing opening main doors at the entrance, who needs it…breakfast were more than average, i found hair on sheets upon arrival overall its not a 5 star hotel.. i cant say i was disapointed but also its hard to say i was astonished by property and its facilities.. next time i would book elsewhere
Written November 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Imad D
Los Angeles, CA102 contributions
Jan 2020
After a seemingly never ending number of flights and travel time. I finally made it to this hotel. This Wellness Spa is amazing. I got a one hour massage followed by a one hour facial. It was ecstasy. I woke up from it rejuvenated and ready to enjoy my time in Prague.
Written January 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear valued guest, First of all we would like to thank you for the positive feedback on our Spa and our colleagues. I will make sure that this comment will be communicated and motivate them to continue in their excellent service. I am happy to know that we were able to exceed your expectations. The staff put forth great effort to provide an experience that is both unique and memorable. It is feedback such as yours that motivate our staff to continuously strive for service excellence. It was wonderful having you and we hope we will have the great chance to welcome you back in the near future. Best Wishes
Written January 20, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Petrfr Z
Nove Mesto na Morave, Czech Republic6 contributions
Aug 2020 • Family
If you want to experience great place with great people visit Carlo IV hotel.
We staid there for several days and enjoyed that so much.
Professional and always supportive staff willing to help anytime.
Looking forward to visit Carlo IV again!
Written August 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Princesseperse
Paris, France38 contributions
The spa is located in the Boscolo hotel. I booked a couples massage a week in advance for myself and my fiancé, they asked for my credit card info to charge my card for one of the two massages, I obliged, and I noticed that the amount I was charged was 4€ higher than the amount listed on their Spa menu. I didn't think it was a big issue and didn't mention it at check-in for our massages. The spa receptionist gave us keys to lockers where we could undress and put on the bathrobes and slippers they provide. We then waited in the treatment waiting area well before our scheduled treatment time, and filled out a questionnaires which is quite standard for all spas. Our massages therapists came to get us 8 minutes after our massages was supposed to begin. They took us to our treatment room which was very brightly lit, and told us to get undressed and lie down on the massage table while they waited for us outside. Our massages ended up starting 15 minutes late, and lasted only 45 minutes even though we had both booked 60 minute massages. I asked whether the lights could be dimmed at the beginning of the massage, and she said it was not possible. I have had massages in nice hotels and spas all over the world, and I was quite disappointed by this massage experience. If the massage had been of high quality, the fact that it was shortened would not have been an issue, but my massage therapist did not know what she was doing. At one point, she started slapping my leg with her hands like they do in cheap Asian nail salons!

After the massage we enjoyed the pool and sauna area, but there is no jacuzzi to sit in that is warm, and the pool is just warm enough to comfortably swim in, but it's not well heated. At the end she I went to pay, the receptionists at the spa said nothing to me when I told them that our massages were far shorter than planned, and that I had been charged extra on my card. If you are used to five star spa experiences and have visited nice spas in top hotels like the Hyatt, four seasons, mandarin oriental, etc. this spa experience will be disappointing. The massage therapists are not well trained and the service was not professional.
Written April 5, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear valued guest, thank you very much for the time you took to send us your feedback regarding your Spa visit. I apologise for not delivering on your expectations regarding the service at our Spa. I took the time to investigate the situation and take necessary steps to make sure some of the things dont ever happen again. Regarding the payment, please drop me an email to my account spa.manager@prague.boscolo.com so that I can settle that with your card account. All the therapists on our team undertook an intense training about 3 weeks ago and therefore I am surprised about the technique your therapists used during the massage. We will put in place more mystery shopping visits so that we can better monitor the quality. It is our standard that in the rare case when we are late to begin the treatment due to an unusual situation, the therapists are obliged to make sure the treatment takes 55 min in any case (5 min covers consultation, preparation and then ending of the treatment). As I mentioned, we have taken necessary steps to make sure it doesnt happen again. I wish there was something I could do at this point which would make your overall stay more enjoyable. Please let me know if you plan any trip to Prague in the future, I will be happy to provide you with a complimentary treatment and entry to the Spa to let you experience the Spa at its best as this is what we aim for for each client. Thank you once again for your review and please write me an email regarding the payment. Katarína
Written April 15, 2015
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Celine P
6 contributions
Jul 2016 • Couples
I visited the day spa with my boyfriend on the last day of our holidays, hotel was amazing, underground swimming pool and spa amazing, however both myself and my boyfriend went for a massage and I also had a facial, the massage was one of the worst we ever had, absolutely dreadful, facial was equally as bad, would not recommend this place for treatments, staff did not seem to be qualified, which is pretty sad as the hotel and swimming pool are amazing, they should pay the extra money and hire professional staff, we spent approx 300 euro on treatments and couldn't help feeling hard done by....
Written August 4, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Celine, thank you for your feedback. We are sincerely sorry to have not met your expectations on this visit. I wish you would have given us your feedback on the day of your treatment when we would be able to help you straight away. Our staff are carefully selected and trained directly by our supplying company: Comfort Zone. Comfort zone is proffessional company with years of practise. We dwell particularly on having trainings and refreshers for our therapists several times a year. Please contact me directly on your next visit so we can hopefully ensure your complete satisfaction. Thank you, Kind Regards, Olina Najemnikova Spa Manager
Written August 21, 2016
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Mark C
Ipswich, UK52 contributions
Jan 2019 • Couples
Me and my wife came here for the the 2Hr Spa and 30 min offer (we were staying in another hotel)

Very nice and relaxing spa! Very professional spa and no pressure for treatments, highley recommend this place (good prices also) - massage was amazing!
Written January 15, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Carlo IV Wellness & Spa

Carlo IV Wellness & Spa is open:
  • Sun - Sat 8:00 AM - 10:00 PM