Dear Melissa,
Thank you for your review, we appreciate your feedback. We really appologize for your bad experience and I am sorry that Sany did not match your expectations. It gives us a lesson and we will consider all the things you mentioned. Good customer service is one of the main qualities this company prides itself on. So I’m really shocked to read this.
On the other hand this is the first complain about Sany that I received. Until now I received only excelent reviews on her on my email and also here on this page. Anyway, we realy care about our customers and that’s why we offer the money-back guarantee, please send me a confirmation email and I will send you the money back through Paypal. I checked the amount and you paid 450 CZK because you booked online and you got the „facebook fan discount“. So I will happily refund you this amount. According to your complain about the price. I have to say that this price is far below average of three hour tours price here in Prague and I realy don’t think it’s pricey.
I spoke with Sany and she wrote you her own response to this review so you can read it below.
Best regards,
Tomas
I am glad that you use the information that you got from our tour, but unfortunately it’s not exact as there are 27 legal graffiti walls here in Prague, not 20 and only one is near the city center. That's the one you saw and where we met my friends who were painting there. Everyone who was in Prague, knows that Prague is a historic city and therefore legal graffiti walls are far away from the city center. Another graffiti walls are approximately 40 minutes from the center and therefore it is not possible to visit it with the tour because we would spend most of the time on public transport. That’s why we are recommending to the visitors to go there on their own later if they are interested (many people are). On the tour we are recommending places such as the longest legal graffiti wall in central Europe, galleries, alternative local clubs and bars, because it’s not possible to visit all those places within the 3 hours, so we want to mention that it exists and how to get there and most of the people appreciate that. You mentioned that you will stay in Prague several days, so I wanted to give you some tips where you can go.
I'm not the only female graffiti writer in the city, but also in the Czech and Slovak Republic . From what you write, it seems as if you doubted it. If you're interested search for information on Girl Power Movie - the first global documentary about female graffiti writers that I’m filming or the exhibition called Girls Girls Girls, I have to do tomorrow in Dusseldorf. It wasn’t really easy to engage you as you told me that you are in a hurry at the beggining of the tour and then you started to interupt my speach on most of the sites (and it is not true that there are only 3) and asking me if I can send you the info on email instead. It made me a little nervous and it was a bit harder to handle the tour like this. Usually people appreciate the fact that they are led by a guide who is well known artist from the city and not by foreigner who just learned a script and repeats it every time. Therefore our tours are more authentic. If you mind my English, I'm really sorry, yes it is not perfect, but you could tell me this at the beginning of the tour and I could have returned you the money and did not have to waste your time. I do this job because I love this subject and because I like to meet new interesting people, so I’m really sorry that you didn’t enjoy the tour at all. Even though it didn’t seem like that during the tour. You sad many times that the place or stuff that I showed you is very interesting and that you don’t have such things in your country. Another strange thing was that you’ve been mentioning all the time that you have meeting with your friends in the city center right after the tour. We finished the tour on time (5:30 PM), so you could catch up with them without any problem. We finished the tour in the club as usual and normally we are having a beer in there with the visitors and chat. There was open air party in front of the club that day and you started to dance there and then you decided to stay there with me and you remained there at least 1 hour. Now it seems a bit strange if you were so dissatisfied, why you stayed there with me? We were drinking and I marked you some interesting places in the alternative map that I gave you. Then you said that you are looking for RNB club, I told you about the most famous one Radost FX, where Rihanna filmed the video for Please don’t stop the music. Then we watched one of her clips on my iPhone and I told you that it was also filmed here in Prague and I did the graffiti in the background for her. Then we laughed together that you can see the Czech trams in there. I was with you thus much longer than three hours and completely voluntarily without being aware of how I ruined your day. Then I walked you to the subway station. The more I regret this venomous disslike comment. Probably I was not very sympathetic to you, and for that I apologize once again. However, I think that even if I was the worst guide in Prague, places that you have seen with me, belongs to the best of alternative scene in Prague and yet you claimed this tour as the worst ever. I’m really sorry that we couldn’t talk about this in person when we got the chance…
Have a nice day!
Sany