If you want plain vanilla offerings, go ahead. If you fond of vintage cards, they have some great options to drive around in Prague.This is not a agency that you can expect to customise trips for you.
If you are traveling with family and need customisation, read the below before you make a decision to deal with them. Your trip can be at stake and you can be stranded !
I was planning family trip (7 members) to Prague with elders and young children. This agency came very well recommended, so approached them directly for planning the trip. Obviously, why would you want to break your head, when you have experts around.
We intended to stay largely in Prague (5 nights) and 1 night at CK. Martina, though not easily contactable, gave options to stay and travel based on requirement. As this was a family trip, had to make sure trip is reasonably comfortable.
Getting in touch with her was very difficult, There were days together where would be no response. Understandable as they deal with large incentive trips who are looking for vanilla offerings.
Finally, consulted her, agreed on option to stay at Prague, transfers, trip to CK. She even got is cleaning service on the apartment we chose, which we thought was a wow !
On accommodation at CK, we were given 2 stay options. We checked online reviews for those 2 options. Because reviews are mixed, we gave it pass. She suggested, we figure our own accommodation at CK - which we thought was fair. We figured our own accommodation directly.
Finally, when we asked for payment to be done , after days, got response that they will not be able to do this trip.
Whether to do business with anyone or not, is a personal choice of any individual.
After over 1.5 month of consulting, reaching final payment stage, chasing Martina for facilitating payment, imagine what it means to re-start the whole planning again (that too for family). Not to forget, same planned trip can become double as expensive !
Chances are, you may still want to deal with such agency who can just get you and your trip totally stranded.