I can't say enough positive things about our driver, Jaroslav, whom "saved the day" for us when our train broke down about 30 minutes outside of Munich and we needed a transfer to Prague. He was in constant contact during his three hour journey to come and pick us up in a tiny German town, sending us his picture, pictures of the inside and the outside of the car, and sending a few voicemail updates via WhatsApp to assure us that he was coming and would do everything possible to make us safe and comfortable and to swiftly drive us to our destination.
When Jaroslav arrived, he came directly to the restaurant where we were eating, loaded our bags, showed us the pillows for our comfort in the car, and pulled out a "surprise" for our three children (14, 12, 10) - chocolates! They were delighted after a long, hot, stressful day. Jaroslav also brought with him a cooler of cold drinks, and didn't hesitate to find us safe and easy places to stop for the restroom for our daughter on the almost four hour drive. And he had WIFI! My kids were thrilled to be able to comfortably relax with their drinks and their movies on their devices.
When we arrived closer to Prague, Jaroslav pointed out several important areas, and even took us on a slight detour to show us some really cool statues that we wouldn't have seen otherwise. Upon reaching our hotel, he drove right up to the front, unloaded our bags and walked us inside, talking to the front desk to let them know of our arduous journey and to treat us well (it was past 10pm at this point and we had been up since 8am). Above and beyond for sure!
What struck us the most, however, is his incredibly warmth and customer focused service. I wouldn't hesitate to hire him again - thank you, Jaroslav!