The Castle Spa

The Castle Spa, Karlovy Vary: Hours, Address, The Castle Spa Reviews: 3.5/5

The Castle Spa
3.5
7:30 AM - 7:30 PM
Monday
7:30 AM - 7:30 PM
Tuesday
7:30 AM - 7:30 PM
Wednesday
7:30 AM - 7:30 PM
Thursday
7:30 AM - 7:30 PM
Friday
7:30 AM - 7:30 PM
Saturday
7:30 AM - 7:30 PM
Sunday
7:30 AM - 7:30 PM
About
The Castle Spa is located in the heart of the Carlsbad spa area, in the vicinity of the Market and the Hot Spring Colonnade. The Castle Spa is one of the most beautiful spa centers in Europe and it provides a wide range of curative and relaxation programs.
Suggested duration
2-3 hours
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3.5
152 reviews
Excellent
50
Very good
28
Average
20
Poor
24
Terrible
30

M S.
2 contributions
Closed without information
Jul 2021
We just travelled for about an hour to discover that the spa is closed. There is a note at the door saying that they are closed since 16.03 for 'indefinite time'. There is NO information about the closure on the website. Terrible, terrible service.
Written August 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Marie S
2 contributions
Over priced and under whelming
Feb 2020
We knew if was expensive for the 2 hour wellness programme (even with a slight discount from booking with our hotel opposite). So very disappointed by facilities and staff as expected more for the price. The swimming pool was not very warm considering its in a themal town. The mineral pool was not open due to carbon dioxide and the kneipp pool was not open for the first half hour. The website describes '2 types of sauna, an infrared sauna' giving the impression there are 3 saunas but there is only a dry one and the infrared one and the steam room took ages to get steamy. The floors are dangerously slippy - but you are not given shoes or towels in the entrance fee. Staff did not show us around so left to find out out how to use everything which meant i did not use the inhalation thingy. All in all a very disappointing and expensive 2 hours, which was meant to be the highlight of my trip to Karlovy Vary.
Written March 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Marie S, I find your review somewhat unjust and confusing. It would seem that you neglected to do at least a little research into our establishment before your visit. Your dissatisfaction therefore is the result of incompatible expectation. Let me explain, our relaxation pool does indeed contain 40% thermal mineral water and is maintained at a temperature of approx. 32%. This is the recommended temperature because it allows everyone, regardless of physical condition, to use the pool. You mentioned something about carbon dioxide, I could not find any indication of what this might mean. There are three saunas at the Castle Spa, located one beside the other, a Turkish steam sauna, a Finnish dry sauna and an infrared sauna. I can assure you all the floor surfaces fulfill the necessary safety standards required for such an establishment. We offer a range of apparel at main reception i.e. towels etc., available to every visitor for a small fee. Finally it is necessary to announce your presence at the pool reception, as indicated, on arrival in the spa area, allowing our professional staff to assist you and explain the many features of the Castle Spa. Everything about the features of our establishment, and much more, that I have written above are available from a number of sources, allowing our valued visitors ample opportunity in advance to determine whether to visit our fine and unique spa. With the above information I sincerely hope to have alleviated any doubts you may retain. Kind regards, Jindřich Křováček Director of Sales & Marketing
Written March 10, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

dowser3
Toronto, Canada6 contributions
luxury atmosphere - calm, quiet and relaxing
Dec 2019
We went in at 2pm for the "wellness family program". 2 hours was enough time, but we easily could have stayed longer. The staff was friendly, professional and helpful. The spa is exactly like the photos on their website, with beautiful natural rock walls, marble everywhere and super clean. The infinity mineral pool was fabulous.
Bring flip flops and rent the towel, sheet and robe. I wasn't really sure what the sheet was for, I used it to sit on in the sauna and lounge chairs. The change rooms are co-ed, which is ok because everyone gets their own cubicle with a locked door and electronic key fob. The showers are separate women and men, and then you meet up again in the pool area. They also have mini personal safes for valuables.
I recommend you take your time, pre-book a treatment or two, relax in the lounge chairs and soak in the healing waters. We left relaxed and refreshed, a great way to experience a real European spa. Thank-you Zamecke Lazne.
Written January 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear dowser3, thank you very much for reviewing the Castle Spa in such a splendid way here on TripAdvisor. We are delighted to hear you were satisfied with your visit and hope to welcome you at the Castle Spa in the near future again. Kind regards, Jindřich Křováček Director of Sales & Marketing
Written January 15, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

tk3232
Sugar Land, TX3,484 contributions
Love this spa
Sep 2019
Just above the Mill colonnade and across from the Hot Spring Colonnade, marked by a bold Gothic tower, is the entrance to the Castle Spa (Zamecke Lazne), the most upscale and fanciest of Karlovy Vary's public spas. While most visitors are here to drink a water, you can bath in them too (be sure to bring a swimsuit and appropriate footwear to the pool).

You can come here any time and day without appointment and spend your time at your own (fee of course). But we decided to organize our time and booked online in advance 3 hours Wellness Superior package - which included besides the thermal mineral swimming pool, finnish sauna, turkish steam bath, japanese acupressure pool, infrared sauna, electro-aerosol inhalation and Kneipp therapy for feet plus 15 minutes pearl bath (amazing) and 15 minutes classic massage (very relaxing). The thermal mineral pool is excellent, clean and filled with warm spring water which contains calcium, magnesium-hydrogen-carbonates, chloride, sulphates, iron and a significant amount of fluoride. After such a pleasant swim in the pool, the skin becomes like a baby’s, plus deep sleep and gives the whole body many useful micronutrients.

Package also includes free rent of bathrobe, bath towel, and sheet. Everything was well organized, all on time and the most important the all facilities are very clean and staff is very helpful and friendly. Mention at reception if it is your first visit here and the staff will explain about all facility, lockers, shower etc. No swimming cap is required. Easy communicate by email if you are planning to book in advance. The reply you get pretty quick if you have any questions. Payment also is easy process.
The Spa open daily from 7 30 am - 7 30 pm. Our 3 hours session passed quickly but we relaxed, rested and had a great time. Enjoy!!!
Written October 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear tk3232, Thank you for the positive and accurate assessment of our spa, its would seem you did your homework before your visit J. Your comments about the different features of the spa, and their purpose and benefits are appreciated. It is indeed our goal that the choice of procedures available not only contribute to the well-being of our visitors, but do so in a unique and relaxing environment. On behalf of the staff and management we look forward to welcoming you again to the Castle Spa. Yours sincerely Anthony Mannion EDEN GROUP a.s.
Written October 18, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Mila_247
London, UK2 contributions
Very relaxing experience
Sep 2019 • Solo
I stayed in Karlovy Vary for 5 days and everyday used Castle Spa, now I’m planning my next visit here in November.
On a first day I had appointment with doctor who recommended procedures for my stay depending on my health condition.
I tried oxygen therapy, massage, electro therapy, underwater massage, mineral bath and many more.
All in all I left feeling healthier and more relaxed. Staff in spa really takes care of you are professional and very welcoming, especially the lady who is doing water procedures.
Thank you and I’m looking forward to come back here already.
Written September 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Mila_247, We are very appreciative of the positive feedback in your review. Indeed it was a pleasure to meet you during your visit to the Castle Spa. We are very pleased that you found the range of procedures beneficial to your overall health, as this is what we aim to achieve. We stand ready to welcome you again in November. Sincerely, Anthony Mannion EDEN GROUP a.s.
Written September 18, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jimibell
New york82 contributions
Very relaxing!!
Jun 2019 • Solo
I made the trek out to Karlovy Vary by myself while my husband was in meetings. By the way, you don't need to pay some overpriced tour company to take you out there. I took the RegioJet bus (6 euro each way), which was very punctual, clean, and convenient.

I booked the 3 hour "Wellness Superior" program through the concierge at my hotel in Prague. The only little thing was finding the spa after getting off the bus. It wasn't too hard but make sure you know the name in Czech so you can get pointed in the right direction (Zamecke Lazne) or perhaps take a taxi.

The spa was very clean and the staff was very sweet (typical of Czech people in my experience, they are reserved but as soon as you smile at them, they smile back and are super helpful and kind).

The place has a bit of a sterile, medical kind of feel to it. But I guess that's because lots of people come to Karlovy Vary for healing.

Overall I really enjoyed the experience. It was super relaxing.

The massage was excellent, albeit short and again, medical feeling.

I indulged in the 2 different saunas, getting into the large hot spring pool in between.

I loved the freezing cold foot bath and I got the mineral bath as well. I'm not sure what's the difference between the mineral bath (you sit in a bathtub in a little enclosed area for exactly 15 minutes) and the large pool. But I guess it doesn't really matter.

When I signed up for the 3-hour program I was wondering how I would kill 3 hours of time (typical stressed-out entrepreneur thinking I guess). But in the end, I became so relaxed I ended up just spacing out while soaking in the water or lounging on a chaise. I would go back!
Written June 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Jimibell, thank you indeed for your positive feedback and valuable information for future visitors travelling from Prague. Your observation regarding the sterility of the spa is perfectly correct in that we cater for visitors requesting wellness/relaxation programs and medical treatment programs. The mineral bath contains a higher percentage of mineral water than the large pool and is of course presented in a private room and supervised by a professional. It is a pleasure to read that you found our establishment relaxing and beneficial, as this is what we strive to achieve. We look forward to welcoming you to Zamecke Lazne (Castle Spa) again to appreciate the benefits of original, thermal mineral water spa treatment and relaxation, from Karlovy Vary. Anthony Mannion Eden Group a.s.
Written June 13, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Deborah S
United States8 contributions
RELAXATION?
May 2019
The facility and service were excellent; however, by being rushed to appointments a full half hour before each was scheduled for, I was unable to ever relax. Ironic!
Written June 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Deborah, thank you for taking time to review the Castle Spa on TripAdvisor. Thank you for your kind words about our facility and service. I am very sorry to hear you felt stressed about reminders for your individual appointments and therefore were not able to relax to the fullest. I do hope you will visit the Castle Spa again in the future and we will be able to provide you with a more relaxing experience. Kind regards, Jindřich Křováček Director of Sales & Marketing
Written June 25, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jason F
1 contribution
Lack of signage and unprofessional staff
May 2019 • Couples
My wife and I visited Karlovy Vary and wanted to try out at least one spa while we were in town. This was in the center of the main area and we were excited to try the Family Wellness Program. As soon as we entered, the receptionist was very standoffish. We stood near the counter while another group was checking in and waited. Once the other group was finished, the receptionist provided us with no greeting whatsoever. We walked up asking about the program, and were provided with no explanation of the benefits of the program, and what was allowed. She really only seemed there to take your money.

We were a little hesitant, but decided to go with it anyway. We told her that we had our own towels, yet she still tried to give us some. Thankfully we didn't take them since they cost 75Kc to borrow. She told us how to use the stalls where we store our clothing and can change, and then said to go upstairs afterwards. After heading upstairs through the showers, we entered the actual spa area.

The main spa area has another receptionists counter, but the staff were once again standoffish. Unfortunately, we were given no guidance on what was and was not available for use, and no friendly personality on what we should try. This would be fine if everything was indeed available, but that's not the case. There are some "medical" areas which are off limits, as well as mineral baths which require extra payment. No signage indicating anything of the sort, and the only map in the room clearly indicates these areas.

This caused escalation in two particular scenarios. My wife and I walked to the second floor to see what the Mineral Baths were since they were on the map. One of the doors was open so we took a quick peek, and were yelled at by the staff. No indication whatsoever that the mineral baths were off limits, and instead of treating this like an honest mistake to a paying customer, we were yelled at? How can a service establishment provide that kind of unprofessional service?

In the second scenario, another patron was getting water by one of the medical areas. The spa receptionists were busy browsing social media on their phones and paying no attention whatsoever to what was going on in the spa. The patron then goes to the counter to ask a question with the cup of water in her hand and gets berated by the staff. The staff constantly yells "NO FREE" "NO FREE". When the patron rightfully gets defensive about how there is zero signage about what is included, the staff starts yelling "SHUT UP". The worst customer service I've ever seen at a service establishment.

The services themselves were "OK" for the price (a glorified swimming pool, hot/cold foot soak, three tiny sauna rooms [one of which reeked of feet and wasn't hot], some type of misting relaxation room, and tea). What really brought this down to a 1-star review was the attitudes of the staff and the atmosphere. There is no reason to hire unprofessional staff at a service establishment.
Written May 28, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Jason F, It is unfortunate that you were not please with the initial welcome to our establishment, we will be looking into the matter to ensure it is not repeated. I would like to clarify the situation regarding Wellness and Medical Programs and areas. The Medical Programs, unlike the Wellness Programs, require a consultation with our doctor, this is a medical requirement to establish potential contraindications depending on the patients health, and indeed you are correct these areas and the equipment involved are not available to visitors that avail of our Wellness program only. All of this information is readily available from a number of sources including on our website and pricelist etc…etc.. The issue of the signage is currently being remedied. While writing this reply I have noticed that there is some real confusion regarding who was speaking to whom during the interaction that you found offensive, I propose there was a misunderstanding caused by an overheard conversation with another patron. In any case I can assure you that our staff do not communicate with our visitors in an offensive manner in any language. Our thermal mineral water relaxation pool (not a swimming/exercise pool per se) contains 40% thermal mineral water and is maintained at a constant 32 degrees, which allows the said minerals to have the most beneficial effect on the body. The „misting room“ is in fact a natual grotto whereby minerals from thermal springs are transformed into an aerosol allowing the beneficial effects of said mineral to be inhaled by the visitor in a relaxing and natural environment. Additionally our Wellness Program also includes the use of our Kneipp pool, Japanese acupressure pool and 3 different saunas. In the hope that the above information has helped to relieve your anxieties, please feel free to visit our establishment again and appreciate the benefits of original thermal mineral water spa treatment from Karlovy Vary. Anthony Mannion Eden Group a.s.
Written May 30, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Betontheworld
London, UK15 contributions
Skip it
Apr 2019 • Solo
The Castle Spa is ok, but it is no highlight. Overpriced for what it is, but then again I grew up in a spa town in Germany so of course I would have different expectations.

What really threw me was how condescending the staff is. Come on guys! I know tourists are not that great but this is a Spa town. Maybe don't work in a hotel/Spa if you hate it that much?
Written April 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Betontheworld, thank you very much for taking the time to review or Castle Spa. We are sorry to hear you were not satisfied with your experience. It is by listening to our guests that we are able to improve our service. I truly apologize that we did not meet your expectations during your time with us at the Castle Spa. We hope that you will decide to visit us again and allow us to make up for any shortcomings you experienced. Jindřich Křováček Director of Sales & Marketing
Written May 2, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Gokhan D
Prague, Czech Republic3 contributions
Great relaxing atmosphere with kind and smiley staff
Apr 2019 • Couples
It was not so crowded and we love it, we are alone in the huge pool 😊 staff is really kind and helpful. Facilities like sauna, massage and baths were so clean and new. They serve free tea which is also small but a cute service.
Written April 13, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Gkhan6, thank you for choosing the Zámecké Lázně (Castle Spa) for your spa day and for reviewing us in such a positive way. Our entire team is delighted to read that you enjoyed your stay with us. Simultaneously I would like to also thank you for your kind compliments towards our service and facilities. We hope to able to welcome you again in the near future and look forward to providing you with the same positive experience. Wishing you a nice day with my kindest regards, Jindřich Křováček Director of Sales & Marketing
Written April 14, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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