The Sanctoo Spa & Wellness
The Sanctoo Spa & Wellness
4.5
9:00 AM - 9:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM
Sunday
9:00 AM - 9:00 PM
About
The Sanctoo Spa treatment utilitizes the unique healing power that lies in human hand. Using sensitive and hand energy, threatment that best suits you will be given to guide you to bliss and revive your senses
Duration: 1-2 hours
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.5
31 reviews
Excellent
24
Very good
5
Average
1
Poor
0
Terrible
1
Dinda Rizqinia
1 contribution
Oct 2020
We purchase 120 mins spa voucher through other platform and made an appointment with Sanctoo through phone call. We wanted to do 1 pm but they said they are only available at 4 pm for 3 people and 120 mins session. So we agreed and adjusted our plan for the day around the appointment, since we were in centre of Ubud, our next destination is Canggu and Sanctoo is close to nowhere.
It took us almost half an hour to get there and when we arrived they told us that there was a miscommunication and they did not make our appointments for 4 pm and they can only make appointment at 5 pm and only 90 mins instead of 120 mins like the voucher we had purchased.
We talked to Bu Yenny of Sanctoo Spa to get compensated, at least for the 30 mins we would lost. She was rude and very unhelpful, no apologies were even said, she simply told us to refund our voucher or come again the next day as they could not do anything about it and they had not received any money from us anyway. We couldn't come the next day since again Sanctoo is close to nowhere other than Bali zoo, we had wasted that day for the appointment they already agreed to make and the next day is the day we leave Bali.
We understood that the miscommunication had been made and there's nothing anybody can do anything about it (unless if you have great customer service which Sanctoo clearly doesn't), so we only wanted to be refunded for the 30 minutes we already purchased but denied to be given by them with the appointment they initially agreed earlier, instead we were treated poorly and had to argue with them about it.
They ended up giving us 30 minutes sauna in exchange after arguing, and so we waited for another hour. The place was actually great with the sound of waterfall and semi outdoor space. But I guess our therapist didn't want to give their best service to us, or worse, they just simply have subpar service, since we saw a bowl for foot spa but they didn't give us any foot spa like any standard spa would, they didn't give us hair cap, the massage was a okay and went less than 60 minutes, the body scrub is cold and they gave almost no effort in scrubbing whatsoever for less than 30 minutes, the sauna session was only 15 minutes and they didn't give us any healthy drink as promised in the voucher and they even didn't give us feedback form.
Again, we love the place itself, but the service is beyond beyond terrible, and we should expect good service for a spa, shouldn't we? Didn't expect that I would be treated that badly, by a service provider place moreover.
It took us almost half an hour to get there and when we arrived they told us that there was a miscommunication and they did not make our appointments for 4 pm and they can only make appointment at 5 pm and only 90 mins instead of 120 mins like the voucher we had purchased.
We talked to Bu Yenny of Sanctoo Spa to get compensated, at least for the 30 mins we would lost. She was rude and very unhelpful, no apologies were even said, she simply told us to refund our voucher or come again the next day as they could not do anything about it and they had not received any money from us anyway. We couldn't come the next day since again Sanctoo is close to nowhere other than Bali zoo, we had wasted that day for the appointment they already agreed to make and the next day is the day we leave Bali.
We understood that the miscommunication had been made and there's nothing anybody can do anything about it (unless if you have great customer service which Sanctoo clearly doesn't), so we only wanted to be refunded for the 30 minutes we already purchased but denied to be given by them with the appointment they initially agreed earlier, instead we were treated poorly and had to argue with them about it.
They ended up giving us 30 minutes sauna in exchange after arguing, and so we waited for another hour. The place was actually great with the sound of waterfall and semi outdoor space. But I guess our therapist didn't want to give their best service to us, or worse, they just simply have subpar service, since we saw a bowl for foot spa but they didn't give us any foot spa like any standard spa would, they didn't give us hair cap, the massage was a okay and went less than 60 minutes, the body scrub is cold and they gave almost no effort in scrubbing whatsoever for less than 30 minutes, the sauna session was only 15 minutes and they didn't give us any healthy drink as promised in the voucher and they even didn't give us feedback form.
Again, we love the place itself, but the service is beyond beyond terrible, and we should expect good service for a spa, shouldn't we? Didn't expect that I would be treated that badly, by a service provider place moreover.
Written November 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shick59
Warrnambool, Australia328 contributions
Oct 2019 • Couples
Fantastic staff and great service. Lovely private villas with your own pool. Breakfast was good but could be a bit better with a few more sweet options and food a bit warmer. Great cafe latte. Close to Bali zoo which was interesting. The only downfall is it is 20 minutes by car to the heart of Ubud. However we loved it.
Written October 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ananta A
Brisbane, Australia22 contributions
I have not had the opportunity to stay at the hotel, but we went to the spa & were not disappointed. Three hours of complete bliss, what more can I say except that it was pure heaven. Book a treatment & you won’t regret it!
Written June 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gaurav J
Mumbai, India80 contributions
Aug 2017 • Family
Our plan was to visit the Zoo with our little girl, so instead of staying for making it a day trip we decided to stay at the Villa which is a very short walk from the Zoo. What a smart decision that was. It was extremely hot and split our visits over two days with the rest of the time spent lounging and in the pool.
The villas are a brilliantly designed, in Modern East Asian style with a touch of Balinese architecture. Private, well appointed with a private pool and a short walk to the Spa and Restaurant.
The spa not too expansive but it is clean, comfortable and the treatments are excellent. The service was terrific. The lady who was in charge insisted we take our massage together as a couple and watched our daughter for an hour.
Their only weakness is the food, which for vegetarians is rather limited but it was not bad. The spa is right next to an elephant crossing which was great fun to watch.
We had a great deal, for $375 we had unlimited access to the zoo which is about 65$ a day for two adults and a child. A 45 min elephant safari, a romantic dinner for two and a couples massage. Add to this pick up from our other hotel and drop off to the airport.
The villas are a brilliantly designed, in Modern East Asian style with a touch of Balinese architecture. Private, well appointed with a private pool and a short walk to the Spa and Restaurant.
The spa not too expansive but it is clean, comfortable and the treatments are excellent. The service was terrific. The lady who was in charge insisted we take our massage together as a couple and watched our daughter for an hour.
Their only weakness is the food, which for vegetarians is rather limited but it was not bad. The spa is right next to an elephant crossing which was great fun to watch.
We had a great deal, for $375 we had unlimited access to the zoo which is about 65$ a day for two adults and a child. A 45 min elephant safari, a romantic dinner for two and a couples massage. Add to this pick up from our other hotel and drop off to the airport.
Written February 5, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nana A
Banyuwangi, Indonesia59 contributions
Apr 2017 • Family
Had spend for almost 3 hours to enjoy their impressive treatments. Start with foot bathing, deep massage, body scrub continue with relaxing facial treatment then flower bathing for the last. Me and my sister extremely satisfied with their service. Very friendly and professional staff. At first, after welcome drink they started off by give us chart of the human body and asking where we would like the focus area of massage. The massage itself was very deep and relaxing. Can't really wait to come back soon ♥️
Written April 10, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
R Castro
1 contribution
Nov 2019
Wow from the second you drive up!! Staff were friendly, helpful and really attentive with the kids. Travelled with Grandparents and they popped us in 2 villas adjoined via garden(could be locked to have some one and one time with hubby)Heaps of space to organise clothes, bags and the bathroom well I've never heard so many wows. The grounds invite you to go out and explore, the river, waterfall, manicured gardens, the huge grey walls around the villas giving privacy and authentic balinese feel. From the restaurant you could see the elephants being pampered by guests, food delicious as was the service. The Spa centre was close and the massages we had were amazing. Our boys couldn't wait to get to the zoo and make sure you bring your bathers, there's a pool with slides in the grounds. You will be around 15 minutes away from Ubud town but they had a car that would take us there at 9am and pick at 6pm. It's quiet and relaxing and having our own private pool made it a highlight for my kids 5,9,11
Written December 2, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pande Sila
Ubud, Indonesia8 contributions
Sep 2019 • Family
The stay was our second stay. The staff, the villa were so amazing, the room was super clean. The villa's pool was also clean, my kid was so happy to swim in there. The other plus point is they provide free entrance to the zoo. Really recommend Sanctoo for honeymoon couple, family and those who are looking for a place for holiday.
Written September 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elias S
4 contributions
Aug 2019 • Couples
This place is a must for honeymooners. Staff are super friendly and professional. Villas are amazing and in the midst of nature. This is a unique experience and way better then kuta for people looking for relaxation
Written August 30, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magda T
Thessaloniki, Greece45 contributions
Jan 2019 • Couples
Perfect location. It's near to ubud.
The stuff was very helpful.The villa was very beautiful and clean!
All was perfect except food!
The stuff was very helpful.The villa was very beautiful and clean!
All was perfect except food!
Written June 2, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wisi A
Kuta, Indonesia15 contributions
Feb 2019 • Friends
My mom and I really enjoyed the spa, the location was great because you can see a waterfall from your room, really back to nature kinda place and the service was great too.. very welcome and nice therapist.
Written February 20, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Halo, saya mau tanya. Bulan depan saya dan teman2 berencana liburan ke bali dan mau mencoba revitalizing massage di sini. Kalau boleh tahu, paket revitalizing massage ini include apa saja ya? apakah dapat menikmati mandi kembang, sauna dll seperti di foto2? Dan berapa harganya? Terima kasih.
Written December 13, 2018
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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