Tours and Tickets by Issys Tours Costa Rica
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I have no words to describe this company! My wife and I decided to do a whirlwind getaway to Costa Rica to de-stress, we contacted Isis and she provided amazing customer service. We really enjoyed walking through the jungle, watching the sloths clinging to the trees and swimming in the Llanos del Cortez. Norberto (tour guide) explained us a lot about the nature of this country, and to finish we were able to taste a typical Costa Rican lunch. Everything was great, without thinking, I will contact these guys next time!…
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Date of experience: March 2022
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We took several tours with Issys Tours. We also used their airport transportation services for several different groups of people in our large travel group. They were always prompt; never once late. The vehicles were clean and well maintained. They accommodated us with groups of 3 all the way up to a group of 20! They even saved several of our group by urgently transporting them to the airport after their previously booked transportation didn’t arrive! Couldn’t recommend them enough! Thanks Issys Tours!…
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Date of experience: March 2022
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Stop shopping! Give Issy Tours a call or email. You wont be disappointed. Great excursion! We had 54 of our travel family in the group staying at Planet Hollywood, they pulled up in a big fancy motor coach tour bus with a bathroom. My contact Isis went above and beyond customer service she answered all of our questions (a lot). The Waterfalls Llanos del Cortes and the (blue water looking) Rio Celeste are amazing. a bit of a hike but worth it! Lunch , Let me say something about this family owned piece of paradise, They served an incredible lunch your choice of chicken, pork, fish and beef with sides cooked CR style Sloth, Monkeys, toucans, butterflies, frogs, beautiful plants and many more, even ate some termites in the jungle, not bad. Our tour guide WALTER, don't forget his name. He gave us some valuable knowledge about the CR culture, customs, coffee beans, the ecosystem, on and on, that was worth the tour price in it's self. They have tours for one or 100 Esteban the( boss man) is blessed with a great team of expert consultants for all your excursion needs. Thanks, Kipton…
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Date of experience: February 2022
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We had the best experience. The ATV tour was incredible. We got to see a waterfall, lots of monkeys and we literally rode the atv’s in a river! Then, we did the water tour. I was speechless when I saw the clear water, the dolphings, and turtles. I fully recommend going to the caves. One more thing, the customer service was great since I first contacted them till the end of the tours, my family and I had an unforgettable experience. We built so many beautiful memories in our Costa Rican experience.…
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Date of experience: August 2021
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Ok so let start off.. first of all i booked my entire bday vacation adventures with them. The first ones were horse back riding zip lining and the mud bath/hot spring. That was amazing they sent a tour guide who was soooo good. He helped us with everything kept our belongings and stayed with us and then even taking us out later that night because we felt so safe with him.. day 1 adventures were great. Ok so now day 2 of adventures My actual bday- ATV day. They sent an ATV guide to pick us up and on our way to the location it started down pouring. We got to the location and they only have manual atvs when they told me it was automatic. I asked about the automatic, It’s three of us and they only found one automatic atv. I requested to just get my money back since it was pouring and they didn’t even have the right equipment. The guide got upset and wanted us to still ride in the rain and ohhh play attention to his hand signal so we will know how to handle the manual atv!! Unbelievable, I was so upset i demanded my money back and asked them to drop us back to the resort. They stated they will provide a refund in two weeks. My trip was July the adventure was on the 7/5 it’s now almost December and they still have not refunded my $300 for the adventure that didn’t happen. I’ve reached out to them 3x no response.…
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Date of experience: July 2021
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Response from Issys Tours C, General Manager at Issys Tours Costa Rica
Responded Dec 3, 2021
Hello In the first place, the driver had to wait for her 1 hour to leave the hotel, from the beginning we noticed the lack of interest in going on the tour. We found it disrespectful that she made fun of our time in such a way, but we still decided to continue the journey. AT NO TIME DURING THE RESERVATION PROCESS SHE REQUESTED THE MACHINES TO BE AUTOMATIC, however when she arrived at the place they offered her SEMIAUTOMATIC machines, NOT manual and then they were explained how to use them and she did not want them either. Even so, in order to keep her happy with our service, we did our best to get her the AUTOMATIC machines and she still didn't want them. It is known that once on the site the money can´t be returned because the machines have already been prepared and reserved for that day IN ADVANCE, the company has the transport, the guide and the machines that day for this tour, we were responsible for providing the service. Unfortunately, since the driver picked her up, it became very clear that she didn´t have available to do the tour, and that the LIGHT RAIN, because it did not rain much, was just a pretext for not doing the tour and holding ourselves responsible. for the cancellation of the tour. We are sorry for the inconvenience but we are a very responsible and punctual company with our clients and we always try to ensure that our service is the best for each client who contacts us.
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