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Ballarat Visitor Information Centre

Opens in 24 min: 9:00 AM - 5:00 PM
Open today: 9:00 AM - 5:00 PM
Review Highlights
Get information about the Begonia Festival

We were delighted with the friendly, war and excellent service. The young lady gave us all the... read more

Reviewed March 19, 2019
ynotcour
,
Melbourne, Australia
Helpful staff

Full of information both local and in the immediate area. Helpful and polite staff. Maps and... read more

Reviewed February 14, 2019
Lynne A
,
Tywyn, United Kingdom
Read all 104 reviews
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Certificate of Excellence
Traveler Overview
  • Excellent63%
  • Very good25%
  • Average9%
  • Poor2%
  • Terrible1%
Travelers talk about
“lovely lady”(3 reviews)
“for sale”(2 reviews)
About
Located in the heart of Ballarat's Heritage and Arts Precinct, Ballarat's Visitor Information Centre offers detailed information on the full range of Ballarat's attractions and accommodation options. Additional visitor facilities include free...more
Opens in 24 min
Hours Today: 9:00 AM - 5:00 PM
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Suggested duration: < 1 hour
Contact
Town Hall | 225 Sturt Street, Ballarat, Ballarat, Victoria 3350, Australia
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Reviews (104)
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Reviewed March 24, 2019

Visited this centre as it was in an historic looking building. All the usual brochures etc were there. Staff were friendly and knowledgeable.More

Date of experience: February 2019
Thank Daisy129
BallaratInformation, Visit Ballarat at Ballarat Visitor Information Centre, responded to this reviewResponded March 25, 2019

Hello Daisy, I hope you enjoyed a wonderful visit to Ballarat. Thank you so much for calling in to the Ballarat Visitor Information Centre, we love our Town Hall location. I hope you took the opportunity to have a look upstairs, tours can be arranged...More

Reviewed March 19, 2019

We were delighted with the friendly, war and excellent service. The young lady gave us all the information we needed and was very knowledgeable. Highly recommended.More

Date of experience: March 2019
Thank ynotcour
BallaratInformation, Visit Ballarat at Ballarat Visitor Information Centre, responded to this reviewResponded March 19, 2019

Hello ynotcour, Thank you for your gracious review, we strive to provide excellence in Customer Service and I am very glad we have delivered this for you. Our team are most passionate about sharing their favourite stories with Visitors - its a pleasure to be...More

Reviewed February 14, 2019

Full of information both local and in the immediate area. Helpful and polite staff. Maps and brochures aplenty. TOurs can be signed up for and no queston too much to ask and be answered.

Date of experience: February 2019
Thank Lynne A
BallaratInformation, Visit Ballarat at Ballarat Visitor Information Centre, responded to this reviewResponded February 18, 2019

Hello Lynne A, Thank you very much for taking the time to review the Ballarat Visitor Information Centre and our wonderful volunteer staff. We really appreciate your kind words. Kind Regards, Jacinta

Reviewed January 22, 2019

This is a useful place to visit to gain information for Ballarat and the surrounding areas. The staff are extremely friendly and helpful.

Date of experience: December 2018
Thank FIL M
BallaratInformation, Visitor Services at Ballarat Visitor Information Centre, responded to this reviewResponded February 9, 2019

Hello FIL M, Thank you so much for your cheery review of the Ballarat Visitor Information Centre, I am pleased our wonderful Ballarat Ambassadors were able to assist, and as always, in a friendly manner! Kind Regards, Jacinta Visit Ballarat

Reviewed January 5, 2019

Whilst only for a brief visit, we attended the Centre New Years Eve. The staff were very informative, providing as many attractions we could attend in a short visit, advising discounts to the various attractions too. Thank you.More

Date of experience: December 2018
1  Thank Obanini1
BallaratInformation, Visit Ballarat at Ballarat Visitor Information Centre, responded to this reviewResponded February 9, 2019

Hello Obanini1, Thank you so much for this wonderful review, I will share your kind words with the team on duty New Year's Eve. Thank you for selecting Ballarat as a holiday destination and for taking the time to write this lovely review. Kind Regards,...More

Reviewed December 22, 2018 via mobile

Thanks very much to the staff on duty last Thurs 20 Dec (on my visit later in the afternoon). They took great trouble locating maps & info about walks around Ballarat. Much appreciated. The Visitor Centre is within the heritage Town Hall on Sturt St...More

Date of experience: December 2018
1  Thank Traveller88Melbourne
BallaratInformation, Visit Ballarat at Ballarat Visitor Information Centre, responded to this reviewResponded February 9, 2019

Hello Traveller88Melbourne, What a terrific, insightful review! You have covered just about everything and I will ensure our Ballarat Ambassadors on duty on Thursday 20 December read your review, they will be thrilled with your kind comments. We are extremely proud to be located in...More

Reviewed December 11, 2018

Great staff, couldn't have been more help. Entertaining the little one and finding us accommodation, they did it all.

Date of experience: August 2018
Thank JSWKett
BallaratInformation, Visitor Services at Ballarat Visitor Information Centre, responded to this reviewResponded December 15, 2018

Hello JSWKett, Thank you so much for your heartwarming review! We are so pleased we were able to help the whole family to have an enjoyable experience in Ballarat. Kind Regards, Jacinta Visit Ballarat

Reviewed October 16, 2018

I went to this centre to buy some stickers and magnets only to be told that I had to go to a place called "The Ballarat shop" to purchase these itemsMore

Date of experience: October 2018
Thank Ron T
BallaratInformation, Visitor Services Advisor at Ballarat Visitor Information Centre, responded to this reviewResponded October 20, 2018

Hello RonT, Thank you for taking the time to advise other visitors of your experience in the Ballarat Visitor Information Centre. We appreciate you stopping by and I hope you received all the information you required to assist you with your stay. We have a...More

Reviewed August 13, 2018

Dropped in for advice for suggestions to fill a Sunday morning. The staff were friendly and eager to provide us with a number of suggestions to fill our morning. Worth a visit if you do not know the area well. Lots of resources available on...More

Date of experience: August 2018
Thank TassieDN
BallaratInformation, Visitor services at Ballarat Visitor Information Centre, responded to this reviewResponded August 14, 2018

Hi Deborah! Thanks for stopping by. Our staff take great pride in their work, and we're glad to hear you were satisfied with their service. We hope you enjoyed your time in Ballarat! Thanks, Kieren

Reviewed August 4, 2018

Very helpful and professional center all round.Great little facilities provided to the general public.

Date of experience: August 2018
Thank ludovici2013
BallaratInformation, Visitor Services Advisor at Ballarat Visitor Information Centre, responded to this reviewResponded August 6, 2018

Hello ludovici2013, Thank you very much for taking the time to write this tremendous review and for the great rating. We love our Visitor Centre in the Town Hall, Ballarat and are very glad that you did too! Kind Regards, Jacinta

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