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The staff were very helpful in assisting us to see all the gluten free options. It made the choice very easy thank you.
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Date of experience: February 2021
Helpful
Hunter Valley Chocolate Company management need to get their act together. Besides being overpriced (the age-old “prices in the Hunter are higher” nonsense doesn’t work), the staff give the impression they are doing you a favour by allowing you to be there! The rudeness is unacceptable. Yes, it was Australia Day – is that an excuse? The most outrageous thing of all is the small packet of chocolate we bought branded “Aussie Favourites”. The label reads “Made in Australia from less than 10% Australian ingredients!” Repeat – less than 10% Australian ingredients. I have included a photograph as you wouldn’t believe this otherwise!…
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Date of experience: January 2021
1 Helpful vote
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A bit overpriced really for the quality of the product. The packaging is lovely, but you cant eat that.
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Date of experience: January 2021
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Nice place with nice chocolates and stands were well spaced to lessen risk of crowding during these COVID times. Door security kept an eye on numbers and made sure everyone checked in. Can't comment on food service as we just bought chocolate and ice cream.
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Date of experience: January 2021
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Came in with my friend and combined children around 4.20pm. It was quite busy so when I spotted a table that just became available, I sat down to hold a table while my friend lined up to make their order. Once they came back I lined up to order coffees for my family, however when I got to the front of the line at 4.26pm I was told the kitchen was closed and no coffees were available. I explained that I came as part of a group and my friend had just been able to order minutes earlier. An older man who I assumed was the manager then started shouting at me and telling me to get lost. Extremely rude and inappropriate. I will never be back that's for sure. I don't know how they have any customers at all with that attitude. For the record their opening hours are until 5pm not 4.25pm.…
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Date of experience: January 2021
1 Helpful vote
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