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Onsen Hot Pools Retreat & Day Spa

Open Now: 9:00 AM - 10:00 PM
Open today: 9:00 AM - 10:00 PM
Review Highlights
Sneaky Anniversary Trip

Wonderful hour! Was amazing view, peaceful outlook and a great way to unwind after a day of... read more

Reviewed 4 days ago
kater946
,
Brisbane Region, Australia
via mobile
Best thing to do in Queenstown

We booked a pool in December prior to going on our New Zealand trip end of January. Well it was... read more

Reviewed 5 days ago
LizzyMiles
,
Norwich, United Kingdom
via mobile
Read all 1,395 reviews
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Certificate of Excellence
Traveler Overview
  • Excellent75%
  • Very good19%
  • Average4%
  • Poor1%
  • Terrible1%
Travelers talk about
“shotover river”(141 reviews)
“private pool”(34 reviews)
About
While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on...more
Open Now
Hours Today: 9:00 AM - 10:00 PM
See all hours
Suggested duration: 1-2 hours
As featured in 3 Days in Queenstown
Contact
160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
Website
+64 3-442 5707
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1 - 10 of 1,361 reviews
Reviewed 4 days ago via mobile

Wonderful hour! Was amazing view, peaceful outlook and a great way to unwind after a day of snowboarding.

Date of experience: June 2018
Thank kater946
Reviewed 5 days ago via mobile

We booked a pool in December prior to going on our New Zealand trip end of January. Well it was definitely the highlight of our holiday. The staff were fantastic and the views were incredible. I would just advised to book a couple of months...More

Date of experience: February 2019
Thank LizzyMiles
Reviewed 1 week ago via mobile

We didn’t take the jet boat ride so this was a good way to enjoy a view of skipper canyon. It was a relaxing 1 hour in the spa. Very photogenic place to take photos for memories. Felt so at peace after that. Be sure...More

Date of experience: February 2019
Thank happyyytraveller
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 1 week ago

Hi happyyytraveller, We are beaming with pride knowing that we hit the mark and delivered on everything that we promised. We love to hear when our guests have had a totally relaxing experience. I hope you get the chance to visit us again, Sincerely, The...More

Reviewed 1 week ago via mobile

WOOOOOOOOOW! I found out about this spa around 2wks before our planned trip! It was booked solid for the whole time we were there and even weeks after! I emailed and staff were able to put me on a cancellation list. I missed one call...More

Date of experience: February 2019
Thank Arnia_Gotty_Ngaau
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 1 week ago

Hi Arnia, WOW! We can't begin to tell you how nice it is to hear words of encouragement appreciation and praise. It's great to hear you managed to get a spot, we are extremely busy at the moment. We love to create unforgettable memories and...More

Reviewed 2 weeks ago via mobile

My partner and I decided on a onsen session as our New Zealand trip was ending and it was the Perfect ending to the trip. The Staff were very helpful and the Hour long session seemed to fly by with the amazing Views and the...More

Date of experience: January 2019
Thank The_Iron_Price_1890
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 2 weeks ago

Hi, It is good to know that our team exceeded your expectations and made your experience memorable. we are thankful you took the time to let us know about your experience, our online feedback is precious to us. We hope you get the chance to...More

Reviewed 2 weeks ago

Such a relaxing afternoon spent at the Onsen Hot Pools. Enjoyed the relaxation experience (1hr hot spa overlooking the beautiful Shotover River, with choice of beverage and nibbles), concluded with a 1 hour full body massage. Highly recommend booking in advance, as they book out!...More

Date of experience: January 2019
Thank lovinloli7890
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 2 weeks ago

Hi lovinloli7890, We are delighted to read you review. We love what we do and hearing you had a great experience and would recommend us makes us beyond excited. We hope you come and visit us again soon. Sincerely, The Onsen Team

Reviewed 3 weeks ago

The Onsen Hot Pools are a great and relaxing destination for post-adventure-activity unwinding, but here are three things to remember if you're planning to go! 1) BOOK EARLY! There are less than 10 spas, and they book up fast (even in summer), so be sure...More

Date of experience: January 2019
Thank akostich_11
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 2 weeks ago

Hi akostich_11, Great tips. I agree booking early is very important we are crazy busy at the minute booking out 4 weeks in advance. We love to hear that you enjoyed your experience. Don't forget to tag share your experience and tag @onsenhotpools! We hope...More

Reviewed 4 weeks ago via mobile

it's a very relaxing environment and everything was done efficiently. however there's only 1 shower room although u can wash up in your pod. Nonetheless, the changing room is well equipped.More

Date of experience: January 2019
Thank Sweeputaetu
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 4 weeks ago

Hi, Thank you for taking the time to let us know how we are doing. It's great to hear that you enjoyed your experience and we could provide you with an environment where you felt like you could completely relax. Our aim is for every...More

Reviewed January 13, 2019 via mobile

Booked the 9pm - 10pm slot to watch the sunset. Delightful experience which my daughter and I both loved. We were in pool 6 next to some construction - it spoiled the view to the right.More

Date of experience: January 2019
Thank APH100
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 5 weeks ago

Hi, We love to create magical memories for all our guests, we are delighted that we could provide an experience that you both loved. We can apologies for the construction unfortunately it is out of control, we are happy to hear this did not spoil...More

Reviewed January 12, 2019 via mobile

Relax for 1 hour in a jet spa overlooking the mountains. The jet boats pass through the canels every 5 minutes but they are not too noisy so it's still very relaxed and quiet. A packet of crisps, chocolate bar and an orange juice was...More

Date of experience: January 2019
Thank J9386WBjohnm
Marketing U, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 5 weeks ago

Hi, We are extremely grateful for your review. We are so glad our efforts are paying off and you had the opportunity to experience our amazing Ultimate relaxation package. We understand walking through reception for your massage is not ideal, this is something we are...More

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Questions & Answers
Ask a question
melange321
February 16, 2019|
Answer
Response from Barramax | Reviewed this property |
Private. No one barges in either. You will hear an alarm letting you know you have 5 mins.
0
Votes
Kermeen K
December 20, 2018|
Answer
Response from Nic_ann_F | Reviewed this property |
Firstly book well in advance! Currently with daylight savings sunset is not till 9:30-10pm! I really wanted to go at sunset but it was booked. We ended up with 9:30am and I am glad we did that time in the end as we got to... More
1
Vote
Tylah M
October 1, 2018|
AnswerShow all 7 answers
Response from Marketing U | Property representative |
Hi Tylah, The majority of our bookings are one hour, this gives you enough time to relax and enjoy the view. If you would like to book a two hour session you will have to book two separate hours. Thanks
1
Vote