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Onsen Hot Pools

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Address: 160 Arthurs Point Road | Arthurs Point, Queenstown, New Zealand
Phone Number: 034425707
Website
Today
11:00 am - 10:00 pm
Open now
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Hours:
Sun - Sat 11:00 am - 10:00 pm
Description:

Immerse yourself in the views, the pure waters, and the fresh mountain air,...

Immerse yourself in the views, the pure waters, and the fresh mountain air, as your mind and body surrenders to the deep penetrating warmth and gentle massage of our private pools. Housed in cedar-lined bathing rooms, complete with shower, changing area, breathtaking mountain views, and unique picture-windows that retract into the roof at the touch of a button. At night dim the lights and watch the southern constellations wheel past overhead!

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TripAdvisor Reviewer Highlights

Read all 919 reviews
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  • 637
    Excellent
  • 185
    Very good
  • 46
    Average
  • 16
    Poor
  • 16
    Terrible
Relaxing

Myself and my partner visited the hot pools on our trip to Queenstown last week and it did not disappoint. Private rooms with amazing views. Very relaxing and a lovely treat.

4 of 5 starsReviewed 2 days ago
sandylyle
,
Perth, Australia
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919 Reviews from our TripAdvisor Community

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Showing 900: English reviews
Perth, Australia
Level Contributor
17 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Myself and my partner visited the hot pools on our trip to Queenstown last week and it did not disappoint. Private rooms with amazing views. Very relaxing and a lovely treat.

Helpful?
Thank sandylyle
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

This was worth every cent, the staff were so amazing very friendly and genuine. We got the free pick up which was right on time and even was emailed a reminder the day before with directions etc too. The hot pools were outstanding and we had the most amazing romantic time -we got the indulgence pack too which I recommend-we... More 

Helpful?
Thank Jamie S
Melbourne, Australia
Level Contributor
36 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I took my 12 yr old daughter for a one hour pamper package which included chocolate, drinks and towels. The pool is completely private and very well laid out with plenty of change room and shower facilities in each pool room. The views are just stunning and the retractable wall was a fabulous feature. Temperature of the pools is great... More 

Helpful?
Thank Embreys
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

What an amazing place, incredible views, we had such a fantastic time we wanted to come back but unfortunately they were fully booked for the remainder of our stay Will definitely be back!

Helpful?
Thank LiseM78
Level Contributor
402 reviews
103 attraction reviews
common_n_attraction_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We visited Onsen Hot Pools just last week. Super easy to book online, and pay by credit card. The website is very easy to understand, and the experience is exactly as explained. We picked a 5.30pm slot with the indulgence pack. I feel it was affordable for the wonderful, calming and relaxing experience. Friendly staff, and delicious wine and ice... More 

Helpful?
Thank Tania W
Rainbow Beach, Australia
2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

From pick up to drop off the staff were on point. Super friendly and professional, had a good laugh with the girl on reception, absolute legends! The views are out if this world! Would definitely recommend it

Helpful?
Thank Mike B
Sydney Australia
Level Contributor
49 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We were lucky enough to have a gift voucher for Onsen Hot Pools for our stay in Queenstown. The experience was certainly worth it if I had to pay. Staff were friendly and professional and the hot pools had a wonderful view over the canyon. It was quiet, peaceful and the little extras such as drinks, chocolates, water and chips... More 

Helpful?
Thank Pjexpress
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Perfect place to go to if you want to get treated like an animal lining up for its turn in the slaughter house. When you arrive at a place like this ready to relax only to be greeted by an angry girl who got kicked out of the wrong side of the bed, really takes the relaxing part out of... More 

Helpful?
2 Thank Rachel M
United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Me and my partner were really enjoying our time, we could hear the staff chatting loudly outside our room laughing with each other which ruined the atmosphere a bit but we didn't worry too much. But when it came to the end of the hour it was a whole different story The procedure is, as they explained, 10 minutes before... More 

Helpful?
1 Thank becs345
OnsenQueenstown160, Guest Relations Manager at Onsen Hot Pools, responded to this review

Hi Becs, Thank you for your recent review, I am sincerely sorry that your Onsen experience wasn't as expected, your feedback is incredibly important to us for any improvement as we always want guests expectations to be met. We value our local residents and would like to rectify this issue as soon as possible. I am unable to find your... More 

Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My friends and I booked a 7.30pm slot which although dark still provided an amazing view of the Shotover river. It was astonishing how quickly an hour went by and the chance to get changed in a seperate dressing room without feeling rushed to leave was great. Would definitely go back again. Don't forget to take a towel though although... More 

Helpful?
1 Thank myarob

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Onsen Hot Pools and other visitors
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Mentone, Australia
over a year ago

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?