SkyCity Queenstown Casino
SkyCity Queenstown Casino
SkyCity Queenstown Casino
3
11:00 AM - 12:00 AM
Monday
11:00 AM - 12:00 AM
Tuesday
11:00 AM - 12:00 AM
Wednesday
11:00 AM - 12:00 AM
Thursday
11:00 AM - 12:00 AM
Friday
11:00 AM - 12:00 AM
Saturday
11:00 AM - 12:00 AM
Sunday
11:00 AM - 12:00 AM
About
SkyCity Queenstown Casino is open 11am - 12 mid-night everyday* You'll find the world's most popular casino games, a fantastic bar & kitchen and often you'll find awesome events going on inside! Whatever your game, chances are we’re playing it right now at SkyCity Queenstown Casino. We have your favourite table games, including Blackjack, Roulette, Midi Baccarat and Caribbean Stud Poker, as well as 86 gaming machines in an exciting range of games and denominations. R20 Venue. Game Responsibly
Suggested duration
< 1 hour
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See what travelers are saying
- MacDutchNapier, New Zealand571 contributionsAverage small town casinoThe staff were friendly when we arrived in the building - no worries about wearing jandals, t-shirt and shorts, so very casual. Didn't use the toilets so no idea there. The table staff were professional (but they are being watched of course) and the fellow guests were all friendly and there was no trouble while we were there. Drinks weren't overpriced which was a plus.Visited November 2020Written November 13, 2020
- Giovanni Mamea SuafaAuckland, New Zealand55 contributionsSo much fun!Love the vibes in this place, gets really busy in the weekends and there are heaps of chances for you to win. Great place to win or lose it all but it’s all about the risk. It has places to eat and bars to have drinks at. Make sure you come to have fun and not take it serious or it changes the mood. Really enjoyed my time here with the crew.Visited January 2021Traveled with friendsWritten January 11, 2021
- Tanya WHawera, New Zealand59 contributionsCloses too earlyWent to the casino and had some fun, but the down side is that it closes at midnight wth no more drinks being served after 11pm. I understand rules about closing time, but the casino was still busy at 11.30pm and we wanted another drink. but could not buy any. A bit disappointing.Visited January 2022Traveled as a coupleWritten January 14, 2022
- Vee1 contributionHumiliating and dishonesty99% of the staff were having fun and having a good time since we are seasoned players however at a table at the bar whilst having a good time a security personnel namely Amit came up to us saying you need to leave because we were laughing on a conversation and the winnings on the night at the table on a higher pitch ( which is the exact reason we gave them ) was completely ridiculed and kicked us out and just shows how this place only demands people who don’t speak on a particular pitch tone are allowed to remain in the casino. Check the time date and not a single person ( apart from the egotistic narcissist personnel Amit as he mentioned and I quote “ its my wish I want to kick you lot out because he does not like us” on the floor felt we were causing a nuisance made us feel absolutely embarrassed and humiliated on the night being a skycity member for past 7 years. If he would have approached us by just telling us to keep it down a notch which is still not reasonable we would have still been happy but the direct approach of kicking our entire group out just to satisfy his own personal agenda made us feel infuriated because we were at our own table next to the bar minding our own business and having our own conversation is now NOT ALLOWED We will NOT recommend any tourists to go visit this place as they discriminate people based on the pitch of their voice and intrude on people personal conversations even when there is no disruptions caused by a group or an individual. Simple logic We won about $800 and were exuberant on the winnings On our table whilst having a good time and discussing about our winnings in an elated manner was disapproved blatantly by the staff and we were kicked out for that. So please go in there win and quietly get out of the place or else you will be kicked out for having a good time out of your winnings. PS : group of 4 had just 2 beers each and were not intoxicated but just kicked out for being loud on our table. Happy GamblingSkyCity Queenstown welcomes constructive feedback received via Trip Advisor, but also realises’ this platform can be used for subjective opinions. The teams across all functions of SkyCity Queenstown are expected to; and do deliver a high level of customer service - welcoming customers in enjoying the entertainment and safe environment we are able to provide. In achieving this level of service and customer satisfaction, it is extremely important to us as a team that we do not accept any form of undesirable and abusive behaviour that jeopardises the wellbeing of our staff and customers.Written January 11, 2022This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited January 2022Traveled with friendsWritten January 3, 2022
- James Dunne2 contributionsWorlds worst casino.The Food and Bar staff are excellent. However if you are wanting to experience a faulty towers like time then enter the gaming room. I’ve been to casinos around the world but have never struck anything as bad as what is going on in here. I think because it is a small casino the staff have very little to do so pass their time by harassing and bullying the patrons. I’ve been to sky city Hamilton and Auckland on numerous occasions and find the service excellent but I think because of the isolation and extremely poor management the casino staff are on the brink of being out of control. It’s time something was done.SkyCity Queenstown welcomes constructive feedback received via Trip Advisor, but also realise this platform can be used for subjective opinions. The teams across all functions of SkyCity Queenstown are expected to; and do deliver a high level of customer service - welcoming customers in enjoying the entertainment and safe environment we are able to provide. In achieving this level of service and customer satisfaction, it is extremely important to us as a team that we do not accept any form of undesirable and threatening behaviour that jeopardises the wellbeing of our staff and customers.Written December 1, 2020This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited May 2020Traveled with friendsWritten November 30, 2020
- Dean Davis6 contributionsAbsolutely horrible experienceDo not waste your time at this location, the table rules are slanted but the bouncers are racially insensitive and profiling is prolific. I believe the bouncers name is Amit of which many others have cited as being problematic. We came to this casino twice and he turned one of us down for “looking intoxicated” and the member of our party doesn’t drink. Two other groups of intoxicated women were allowed in right after us. This place needs to clean up its act and it’s staff, will be pushing for action through other means. DespicableVisited December 2022Traveled with friendsWritten December 30, 2022
- Nick G3 contributionsDisgustedOur visit here started really well, with a great view and friendly barman. Then in an instance with a shift change my partner was told she was intoxicated because she had the hiccups!! Thus we both started drinking the complimentary water...... When I asked why to a very naive bargirl who was more interested texting her friends than working, she ran to get the manager?? We were met with a very agitated American Manager who promptly told us we had to leave with no rhyme or reason!! We were absolutely amazed!! Worst customer skills ever here I'd give it a miss:((Written March 26, 2015
- Linda KSydney, Australia149 contributionsDinghy and dirty lookingI felt I needed a shower after a brief visit here. It's tucked away on the second floor and is quite dark and seems dirty. They advertise meals but the only place I saw where people could eat was a few chairs and small tables crowded under the TV screens. Certainly not what I'm used to when it comes to casinos. Suggest a wide berth to this one.Visited March 2015Traveled with friendsWritten March 18, 2015
- Rme48Oamaru, New Zealand391 contributionsEasy to feel at home and welcoming!Quite relaxing and easy to while away some time, can please oneself whether to use the machines or just have food, no pressure but professional staff keeping an eye on things.Visited June 2020Written June 20, 2020
- Passenger6168852 contributionsWorst casino experience everWorst casino ever, first of all, we were on a trip with family and love New Zealand.....As a Police Officer in Texas, I believe in rules but what happened to me was unacceptable. While my other family went on a bout ride, my wife and I stopped in the casino. Very small and very view people inside. The lady in front wouldn't let me in because of not wearing proper shirt (wearing a tank top). We left and bought a T shirt. We went inside, bought a drink and started to play slots. A male staff came to me stating I cant play with my cap on...….This is a first, I went to numerous casinos and never had a problem.....The male staff told me its their rules. While leaving, a female was coming in with a cap, she was about to take he cap off and the female staff told her that's its okay to wear on females...This was unacceptable....Had a great visit to New Zealand until now,.....If you plan on visiting NZ, skip this place, very unprofessional and disappointmentVisited January 2019Traveled with familyWritten February 4, 2019
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
Contribute
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
3.0
167 reviews
Excellent
33
Very good
33
Average
49
Poor
18
Terrible
34
Vee
1 contribution
Jan 2022 • Friends
99% of the staff were having fun and having a good time since we are seasoned players however at a table at the bar whilst having a good time a security personnel namely Amit came up to us saying you need to leave because we were laughing on a conversation and the winnings on the night at the table on a higher pitch ( which is the exact reason we gave them ) was completely ridiculed and kicked us out and just shows how this place only demands people who don’t speak on a particular pitch tone are allowed to remain in the casino.
Check the time date and not a single person ( apart from the egotistic narcissist personnel Amit as he mentioned and I quote “ its my wish I want to kick you lot out because he does not like us” on the floor felt we were causing a nuisance made us feel absolutely embarrassed and humiliated on the night being a skycity member for past 7 years.
If he would have approached us by just telling us to keep it down a notch which is still not reasonable we would have still been happy but the direct approach of kicking our entire group out just to satisfy his own personal agenda made us feel infuriated because we were at our own table next to the bar minding our own business and having our own conversation is now NOT ALLOWED We will NOT recommend any tourists to go visit this place as they discriminate people based on the pitch of their voice and intrude on people personal conversations even when there is no disruptions caused by a group or an individual.
Simple logic
We won about $800 and were exuberant on the winnings
On our table whilst having a good time and discussing about our winnings in an elated manner was disapproved blatantly by the staff and we were kicked out for that.
So please go in there win and quietly get out of the place or else you will be kicked out for having a good time out of your winnings.
PS : group of 4 had just 2 beers each and were not intoxicated but just kicked out for being loud on our table.
Happy Gambling
Check the time date and not a single person ( apart from the egotistic narcissist personnel Amit as he mentioned and I quote “ its my wish I want to kick you lot out because he does not like us” on the floor felt we were causing a nuisance made us feel absolutely embarrassed and humiliated on the night being a skycity member for past 7 years.
If he would have approached us by just telling us to keep it down a notch which is still not reasonable we would have still been happy but the direct approach of kicking our entire group out just to satisfy his own personal agenda made us feel infuriated because we were at our own table next to the bar minding our own business and having our own conversation is now NOT ALLOWED We will NOT recommend any tourists to go visit this place as they discriminate people based on the pitch of their voice and intrude on people personal conversations even when there is no disruptions caused by a group or an individual.
Simple logic
We won about $800 and were exuberant on the winnings
On our table whilst having a good time and discussing about our winnings in an elated manner was disapproved blatantly by the staff and we were kicked out for that.
So please go in there win and quietly get out of the place or else you will be kicked out for having a good time out of your winnings.
PS : group of 4 had just 2 beers each and were not intoxicated but just kicked out for being loud on our table.
Happy Gambling
Written January 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SkyCity Queenstown welcomes constructive feedback received via Trip Advisor, but also realises’ this platform can be used for subjective opinions. The teams across all functions of SkyCity Queenstown are expected to; and do deliver a high level of customer service - welcoming customers in enjoying the entertainment and safe environment we are able to provide. In achieving this level of service and customer satisfaction, it is extremely important to us as a team that we do not accept any form of undesirable and abusive behaviour that jeopardises the wellbeing of our staff and customers.
Written January 11, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
James Dunne
2 contributions
May 2020 • Friends
The Food and Bar staff are excellent.
However if you are wanting to experience a faulty towers like time then enter the gaming room. I’ve been to casinos around the world but have never struck anything as bad as what is going on in here. I think because it is a small casino the staff have very little to do so pass their time by harassing and bullying the patrons. I’ve been to sky city Hamilton and Auckland on numerous occasions and find the service excellent but I think because of the isolation and extremely poor management the casino staff are on the brink of being out of control. It’s time something was done.
However if you are wanting to experience a faulty towers like time then enter the gaming room. I’ve been to casinos around the world but have never struck anything as bad as what is going on in here. I think because it is a small casino the staff have very little to do so pass their time by harassing and bullying the patrons. I’ve been to sky city Hamilton and Auckland on numerous occasions and find the service excellent but I think because of the isolation and extremely poor management the casino staff are on the brink of being out of control. It’s time something was done.
Written November 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SkyCity Queenstown welcomes constructive feedback received via Trip Advisor, but also realise this platform can be used for subjective opinions.
The teams across all functions of SkyCity Queenstown are expected to; and do deliver a high level of customer service - welcoming customers in enjoying the entertainment and safe environment we are able to provide. In achieving this level of service and customer satisfaction, it is extremely important to us as a team that we do not accept any form of undesirable and threatening behaviour that jeopardises the wellbeing of our staff and customers.
Written December 1, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dean Davis
6 contributions
Dec 2022 • Friends
Do not waste your time at this location, the table rules are slanted but the bouncers are racially insensitive and profiling is prolific. I believe the bouncers name is Amit of which many others have cited as being problematic. We came to this casino twice and he turned one of us down for “looking intoxicated” and the member of our party doesn’t drink. Two other groups of intoxicated women were allowed in right after us. This place needs to clean up its act and it’s staff, will be pushing for action through other means. Despicable
Written December 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nick G
3 contributions
Our visit here started really well, with a great view and friendly barman. Then in an instance with a shift change my partner was told she was intoxicated because she had the hiccups!! Thus we both started drinking the complimentary water...... When I asked why to a very naive bargirl who was more interested texting her friends than working, she ran to get the manager?? We were met with a very agitated American Manager who promptly told us we had to leave with no rhyme or reason!! We were absolutely amazed!! Worst customer skills ever here I'd give it a miss:((
Written March 26, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Linda K
Sydney, Australia149 contributions
Mar 2015 • Friends
I felt I needed a shower after a brief visit here. It's tucked away on the second floor and is quite dark and seems dirty. They advertise meals but the only place I saw where people could eat was a few chairs and small tables crowded under the TV screens. Certainly not what I'm used to when it comes to casinos. Suggest a wide berth to this one.
Written March 18, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rme48
Oamaru, New Zealand391 contributions
Jun 2020
Quite relaxing and easy to while away some time, can please oneself whether to use the machines or just have food, no pressure but professional staff keeping an eye on things.
Written June 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Passenger616885
2 contributions
Jan 2019 • Family
Worst casino ever, first of all, we were on a trip with family and love New Zealand.....As a Police Officer in Texas, I believe in rules but what happened to me was unacceptable. While my other family went on a bout ride, my wife and I stopped in the casino. Very small and very view people inside. The lady in front wouldn't let me in because of not wearing proper shirt (wearing a tank top). We left and bought a T shirt. We went inside, bought a drink and started to play slots. A male staff came to me stating I cant play with my cap on...….This is a first, I went to numerous casinos and never had a problem.....The male staff told me its their rules. While leaving, a female was coming in with a cap, she was about to take he cap off and the female staff told her that's its okay to wear on females...This was unacceptable....Had a great visit to New Zealand until now,.....If you plan on visiting NZ, skip this place, very unprofessional and disappointment
Written February 4, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IronMerMayden
Las Vegas, NV811 contributions
Mar 2017 • Couples
This is a boring casino, nothing exciting. If you've been to Las Vegas, NV, no need to check this place out, unless you have time to waste. And, the machines will eat your money.
Written June 9, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam S
New York City, NY22 contributions
Jun 2016
Its a very small casino with limited table games. They play Blackjack Plus which is a worse version of blackjack for the players but whatever.
Written June 17, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
gin h
Janesville, WI93 contributions
Jan 2015 • Couples
I rarely win but I did here. Tripled my bet in under 10 minutes on a 2 cent slot.
Paid for my dinner dessert and the complimentary beverage quenched our thirst.
Nearly empty at 6:30 pm.
Paid for my dinner dessert and the complimentary beverage quenched our thirst.
Nearly empty at 6:30 pm.
Written January 13, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Claim your listingSkyCity Queenstown Casino - All You Need to Know BEFORE You Go
Frequently Asked Questions about SkyCity Queenstown Casino
- SkyCity Queenstown Casino is open:
- Sun - Sat 11:00 AM - 12:00 AM
- Hotels near SkyCity Queenstown Casino:
- (0.05 mi) Adventure Queenstown Hostel
- (0.08 mi) Eichardt's Private Hotel
- (0.06 mi) Absoloot Hostel QT
- (0.07 mi) Sofitel Queenstown Hotel and Spa
- (0.12 mi) The Spire Hotel Queenstown
- Restaurants near SkyCity Queenstown Casino:
- (0.00 mi) Whakatipu Brewing
- (0.00 mi) Morrison's Irish Pub
- (0.01 mi) Wild Thyme Bar & Kitchen
- (0.01 mi) Cody's Restaurant
- (0.01 mi) Turkish Kebabs
SkyCity Queenstown Casino Information
| Excellent Reviews | 33 |
|---|---|
| Very Good Reviews | 33 |
| SkyCity Queenstown Casino Photos | 43 |





























































