Browns Ski Shop
Browns Ski Shop
5
Ski & Snow Tours • Gear Rentals • Ski & Snowboard Areas
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About
Riding is our passion. It drives us. First tracks. The perfect run. For all of us at Browns Ski Shop it’s a spiritual feeling. Everything we do is driven by our love of riding – to search out the best from around the world so that we can offer you the best to share in our passion. We know that renting ski and snowboard gear is not necessarily your favourite part of a winter holiday. But for us this is where the FUN begins. We try & make the rental process as easy as possible. Everything we do is driven by our love of skiing & riding & we want to help you get the same BUZZ, whether it's your first time on snow or whether you're a Masters Racer. We want to help you have the BEST winter holiday EVER.
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- Axle_TwixUpper Hutt, New Zealand140 contributionsEasy and cost effective3 pairs of boots and 2 kids snow suits cost $70 for the days hire. Was well worth it as it kept the boys warm which made for a nicer snow/mountain visit. Great patient staff who bent over backwards to help.Thanks heaps for supporting us - take care.Written August 19, 2020This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited July 2020Traveled with familyWritten July 29, 2020
- Lucas P1 contributionFantastic, knowledgeable and honest customer serviceVery easy to book equipment via the website. I booked at 8pm on Tuesday and collected gear at 730am on Wednesday, half a block away from the Snow Centre and buses go the slopes. Friendly and knowledgeable staff ready to help. Honest! I ordered too much and they spotted this and refunded me the difference for the equipment I did not need. Much more efficient then renting from the mountain! Excellent experienceHi Lucas - thanks heaps for the feedback!Written March 15, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited July 2022Traveled with familyWritten July 5, 2022
- James1 contributionBest place for ski gearI cannot stress enough how fantastic the team at Browns are. My family and I have been skiing in Queenstown for a few seasons now and have hired gear from a number of places, but Browns is head and shoulders above the rest. Super helpful and knowledgeable with kids and adults. Totally happy to make changes if the gear isn't what you're after. They have always taken the time to talk me through ski options for different mountains and different conditions. This season, I bought a pair of ex-demo/rental skis. They promptly answered my (annoying numerous) questions. They sent plenty of photos of the skis for my peace of mind and even allowed me to split my payments to work around my financial situation. Not to mention, they took the price of a day's hire off the total even though it had been weeks since I hired the skis. And while I've only bought accessories from the retail store, my experiences there have also been the same. Can't recommend these guys enough.Thank you for posting this review - nice to get feedback like this :-)Written January 22, 2022This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited August 2021Written September 12, 2021
- Steven R22 contributionsGreat to begin with and then a let down when it wasn't quite right.Very disappointed. They were happy to work on my boots and charge me over $300 so that they fit my feet better but when I came back because they needed some more adjustment on the little toe sides, Harry seemed disinterested in assisting any more. If you go to this shop, ask for Haggis. NOT Harry. Haggis has a lot more experience. Even though Haggis was not the one assisting me, at one point while Haggis suggested to fit some angled cushions in the heels which Harry would not have suggested at all. I wish I saw Haggis instead of Harry. I'll have to pay more money elsewhere to get my boots stretched where I need them. Very disappointed.Hi - thank you for this feedback. It is disappointing to read reviews like this but also understandable given the lack of experienced staff in NZ. Our industry has been hard hit like many others & while in a usual season we will have 5 boot-fitters working for us, last season we only had one with several new staff Haggis was frantically trying to train up. & it's not for lack of trying or because we only pay a minimal wage. It is life with Covid, closed borders, which has stopped the supply of those saisonierres that chase winters around the globe & provide an experienced workforce for the snow industry. Very sorry to hear of your experience but thank you for the feedback.Written January 22, 2022This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited July 2021Written July 13, 2021
- Joy & DavidQueenstown, New Zealand41 contributionsAbsolute homieFor my first ever skiing experience, my husband brought me to this literal brown shop. Ant & Cam assisted us. These two are epitome of excellent customer service. Cam was super nice explaining me the basics on how to wear the shoes with the ski up to selecting the exact fit for the jacket & pants. Also their ski gears are in real good condition. I would never be able to learn skiing on my first day if not for the legendary Brown Shop. Fantastic shop & staff.Great to hear your feedback & we hope we have now got you hooked on this amazing sport :-) thanks again!Written August 19, 2020This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited July 2020Traveled as a coupleWritten August 5, 2020
- Karen GChristchurch, New Zealand14 contributionsAwesome overnight ski repair/serviceWe used Browns Ski Rental/Workshop to repair a base hole in my son's ski caused by jumping into a rock. Browns repaired and serviced the skis overnight (drop in by 7pm, back by 8am). Excellent repair - can hardly see where damage used to be.Great to hear, thanks heaps for your feedback ;-)Written August 19, 2020This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited July 2020Traveled soloWritten July 16, 2020
- AlastairTauranga, New Zealand1 contributionLoved it!Amazing service, great value highly recommended. We have three loud boistress kids and they were fantastic with them. Gear was brilliant and so friendly. They are short staffed this season due to COVID ( like everywhere) but still deliver. Booked everything on line.Thanks for taking the time to post this review - appreciate it.Written January 22, 2022This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited August 2021Traveled with familyWritten August 11, 2021
- Liam T14 contributionsKnowledgable and helpful staffNeeded gear for a couple of days on the mountain with friends. They hooked everyone up with great service and chat and excellent gear. One of us even came away with never used boots to use for the two days! Winner!Thanks heaps for your feedback - we were certainly overwhelmed & humbled by the support we received from Kiwis during the holidays :-)Written August 19, 2020This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited July 2020Written July 12, 2020
- melissaandjaredMelbourne, Australia91 contributionsAwesome!Awesome service, awesome gear. On recommendation of our hotel we went to Browns ski shop. So very glad we did. Cam served us and found us the perfect fitting boots and skis. Super friendly and super knowledgeable. The shop then delivered our gear to our hotel which was fabulous. They also picked them up. Can't recommend highly enough!Thanks heaps!Written March 15, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited July 2022Traveled with familyWritten July 16, 2022
- virginiabishop03Auckland Central, New Zealand9 contributionsTop notch service and qualityThese guys are fantastic - we hired gear for 9 days. They were so accommodating, friendly and helpful. They even dropped our gear at our hotel for us on our down days when we decided not To go up the mountain. Quality gear and options. Too easy. Thank you Browns. You made our winter escape amazing. We will def be back!Thanks heaps for the feedback - great to hear & we look forward to next time :-)Written November 18, 2020This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited September 2020Traveled with familyWritten September 8, 2020
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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Steven R
22 contributions
Jul 2021
Very disappointed. They were happy to work on my boots and charge me over $300 so that they fit my feet better but when I came back because they needed some more adjustment on the little toe sides, Harry seemed disinterested in assisting any more. If you go to this shop, ask for Haggis. NOT Harry. Haggis has a lot more experience. Even though Haggis was not the one assisting me, at one point while Haggis suggested to fit some angled cushions in the heels which Harry would not have suggested at all. I wish I saw Haggis instead of Harry. I'll have to pay more money elsewhere to get my boots stretched where I need them. Very disappointed.
Written July 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi - thank you for this feedback. It is disappointing to read reviews like this but also understandable given the lack of experienced staff in NZ. Our industry has been hard hit like many others & while in a usual season we will have 5 boot-fitters working for us, last season we only had one with several new staff Haggis was frantically trying to train up. & it's not for lack of trying or because we only pay a minimal wage. It is life with Covid, closed borders, which has stopped the supply of those saisonierres that chase winters around the globe & provide an experienced workforce for the snow industry. Very sorry to hear of your experience but thank you for the feedback.
Written January 22, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joy & David
Queenstown, New Zealand41 contributions
Jul 2020 • Couples
For my first ever skiing experience, my husband brought me to this literal brown shop. Ant & Cam assisted us. These two are epitome of excellent customer service. Cam was super nice explaining me the basics on how to wear the shoes with the ski up to selecting the exact fit for the jacket & pants. Also their ski gears are in real good condition. I would never be able to learn skiing on my first day if not for the legendary Brown Shop. Fantastic shop & staff.
Written August 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great to hear your feedback & we hope we have now got you hooked on this amazing sport :-) thanks again!
Written August 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Karen G
Christchurch, New Zealand14 contributions
Jul 2020 • Solo
We used Browns Ski Rental/Workshop to repair a base hole in my son's ski caused by jumping into a rock. Browns repaired and serviced the skis overnight (drop in by 7pm, back by 8am). Excellent repair - can hardly see where damage used to be.
Written July 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great to hear, thanks heaps for your feedback ;-)
Written August 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alastair
Tauranga, New Zealand1 contribution
Aug 2021 • Family
Amazing service, great value highly recommended. We have three loud boistress kids and they were fantastic with them. Gear was brilliant and so friendly.
They are short staffed this season due to COVID ( like everywhere) but still deliver. Booked everything on line.
They are short staffed this season due to COVID ( like everywhere) but still deliver. Booked everything on line.
Written August 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for taking the time to post this review - appreciate it.
Written January 22, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Liam T
14 contributions
Jul 2020
Needed gear for a couple of days on the mountain with friends. They hooked everyone up with great service and chat and excellent gear. One of us even came away with never used boots to use for the two days! Winner!
Written July 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks heaps for your feedback - we were certainly overwhelmed & humbled by the support we received from Kiwis during the holidays :-)
Written August 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
melissaandjared
Melbourne, Australia91 contributions
Jul 2022 • Family
Awesome service, awesome gear.
On recommendation of our hotel we went to Browns ski shop. So very glad we did. Cam served us and found us the perfect fitting boots and skis. Super friendly and super knowledgeable. The shop then delivered our gear to our hotel which was fabulous. They also picked them up. Can't recommend highly enough!
On recommendation of our hotel we went to Browns ski shop. So very glad we did. Cam served us and found us the perfect fitting boots and skis. Super friendly and super knowledgeable. The shop then delivered our gear to our hotel which was fabulous. They also picked them up. Can't recommend highly enough!
Written July 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks heaps!
Written March 15, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
virginiabishop03
Auckland Central, New Zealand9 contributions
Sep 2020 • Family
These guys are fantastic - we hired gear for 9 days. They were so accommodating, friendly and helpful. They even dropped our gear at our hotel for us on our down days when we decided not To go up the mountain. Quality gear and options. Too easy. Thank you Browns. You made our winter escape amazing. We will def be back!
Written September 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks heaps for the feedback - great to hear & we look forward to next time :-)
Written November 18, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
virginiabishop03
Auckland Central, New Zealand9 contributions
Aug 2022 • Family
Once again these guys looked after us with top notch service and gear - making our ski holiday perfect. Things are pretty tough for the operators in tourism right now as NZ opens up to the world again. Browns team, warm, friendly, professional and remaining upbeat despite the never ending long days! Couldn’t be faulted, Thank you. We will be back.
Written September 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It's taken us this long to recover from last season & start repsondinig to the TA reviews lol! Thanks for your feedback.
Written March 15, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A_G
119 contributions
Aug 2019
We had a great experience renting gear at this shop. They are super flexible and the price is reasonable (not the cheapest - nor the most expensive - in town, but very good for the service and the gear options).
We were a group of 8 people who rented gear from this shop. I rented skis, boots, ski poles and a helmet for 4 days. My boots didn’t fit very well, so after 1 day skiing I went back to the shop to swap them for another, which they were happy to do.
After the second day we decided to take 2 days rest in a row, and they didn't charge us! All we had to do was to return the skis and pick them up when we were ready to go back skiing. I think they opened an exception for us because we were a big group (of people of age 30+), but that was really appreciated!
When we went back to the shop, I asked them to swap my skis as they felt a bit heavy. Again they happily made the swap and I had an excellent day at the mountains.
I definitely recommend this store!
We were a group of 8 people who rented gear from this shop. I rented skis, boots, ski poles and a helmet for 4 days. My boots didn’t fit very well, so after 1 day skiing I went back to the shop to swap them for another, which they were happy to do.
After the second day we decided to take 2 days rest in a row, and they didn't charge us! All we had to do was to return the skis and pick them up when we were ready to go back skiing. I think they opened an exception for us because we were a big group (of people of age 30+), but that was really appreciated!
When we went back to the shop, I asked them to swap my skis as they felt a bit heavy. Again they happily made the swap and I had an excellent day at the mountains.
I definitely recommend this store!
Written October 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks again AG for using our shop & for the feedback. Take care & have a great summer :-)
Written October 22, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JudyTravelbug
Australia40 contributions
Aug 2019
We hire performance skis from Browns regularly. Details from previous rentals are maintained and the staff are super friendly and helpful. Love the day off system where they hold your skis for the days you don’t want to ski fir which you don’t pay. Totally recommend Browns
Written August 22, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thanks heaps for the feedback - & thanks for keeping on coming back :-)
Written August 27, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What is a reasonably priced hotel near your outlet that has shuttle busses to the ski fields?
ZQNJedi
Queenstown, New Zealand22 contributions
That is a really difficult question - there are so many hotels in Queenstown's CBD, and a lot of them will be frequented by ski shuttle buses. Sorry can't be of more help.
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Claim your listingBrowns Ski Shop (Queenstown) - All You Need to Know BEFORE You Go
Frequently Asked Questions about Browns Ski Shop
- Hotels near Browns Ski Shop:
- (0.03 mi) Sofitel Queenstown Hotel and Spa
- (0.08 mi) Adventure Queenstown Hostel
- (0.10 mi) The Dairy Private Hotel by Naumi Hotels
- (0.07 mi) Absoloot Hostel QT
- (0.11 mi) Lomond Lodge Motel & Apartments
- Restaurants near Browns Ski Shop:
- (0.00 mi) The Bakery Queenstown
- (0.01 mi) The London, Queenstown
- (0.01 mi) Fergbaker
- (0.01 mi) Mrs Ferg Gelateria
- (0.02 mi) Fergburger
Browns Ski Shop Information
| Excellent Reviews | 192 |
|---|---|
| Very Good Reviews | 11 |
| Browns Ski Shop Photos | 43 |
































































