The Spa at Nugget Point
The Spa at Nugget Point
The Spa at Nugget Point
4.5
8:00 AM - 10:00 PM
Monday
8:00 AM - 10:00 PM
Tuesday
8:00 AM - 10:00 PM
Wednesday
8:00 AM - 10:00 PM
Thursday
8:00 AM - 10:00 PM
Friday
11:00 AM - 10:00 PM
Saturday
8:00 AM - 10:00 PM
Sunday
8:00 AM - 10:00 PM
About
We offer relaxing and nurturing Spa treatments for the face and body. Enter a peaceful heaven where mind, body and spirit unite. LUXURY Nestled in the most magnificent alpine setting overlooking the famous Shotover River, in the finest boutique hotel, is The Spa at Nugget Point. Our friendly staff are here to help guide you to a treatment that will suit your individual needs. CANCELLATION Cancellation or rescheduling a reservation requires a minimum of 24 hour’s notice to avoid incurring a 50% charge. Any no show appointments full service will be charged. PAYMENT We accept cash, Visa, MasterCard and Nugget Point Gift Vouchers. Guests staying at the resort may charge back to their room. For all payments made by credit card, a 2% credit card fee will apply. Children under the age of 16 must be accompanied by an adult.
Suggested duration
2-3 hours
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Restaurants
13 within 3 miles
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57 within 6 miles
See what travelers are saying
- ilovefrance12Whangarei, New Zealand518 contributionsMixed opinionThis was a very good, but not excellent experience. We paid for the Dip and Dine package, so a 1 hour private spa and then a 2 course dinner in Kanuka Restaurant. I wasn't expecting the spa to be quite as dirty as it was, and the view was definitely nothing to write home about. We were in the Waiti Room, I think it was called, and there were trees that blocked about 1/4 of the view. We booked for sunset, but sunset is in the opposite direction, so you're just looking at some brown hills slowly changing colour. For Queenstown, which is so stunning, the view was definitely below average. The changing facilities were nice, and I liked the rose shower after the spa. The staff were an issue for us as well. We were vaguely pointed in the direction of the restaurant after our spa, so kinda milled around a bit but when no-one approached to seat us we made our way to the bar. There were two waitresses on (the place was not very busy), and they seemed to be forgetful and not particularly interested in giving good customer service. Language was a bit of a problem as well, as we would ask them something, they would say yes, then do the opposite as if they hadn't understood us? If I were the manager of Kanuka, I would find some new staff sorry. The restaurant itself is like its trying to be fancy but not quite making it. There were tables and cups and things set out, obviously for a breakfast buffet, which made the place look quite cluttered and messy. The views from the restaurant deck are really nice, a nice place for a drink before dinner. Overall we enjoyed our time but wouldn't go back.Kia Ora, Thank you for your feedback. We appreciate all constructive criticism from our clients as it helps us to shape a better experience for our guests going forward. We apologize if your experience was not in line with your expectations and thank you again for your honest review. Warm regards, The Staff at Nugget Point SpaWritten June 8, 2021This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited September 2020Written October 2, 2020
- Travell2019/202021 contributionsGreat value for money. Indoor Spa & Private Hot TubsGreat value for money. I've visited here a few times now. I find the indoor spa and out door hot tubs are great value and just a nice day out of town to relax especially on a rainy day. The spa has a really good sauna, steam room and cold plunge swim pool. They only have a small shared changing area which can be awkward best to come with togs on and only 1 toilet inside the spa area with a glass door. The showers are shared, openly in the spa area which look pretty but disappointing you wash off with an audience. The spa is never overlay busy which is fantastic you're never left to wait for use of anything and there is kid free time's in place which is a bonus. Everywhere inside the spa is always clean and tidy with fresh cold water and glasses. Maybe lacking in toiletries, hand soap/towels. The outdoor tubs is completely private your taken out and left alone until your 1 hour is up. They have greater potential but the cost is good value for money and you feel relaxed afterwards.Kia Ora, Thank you so much for taking time to leave such a detailed review. We appreciate all feedback as it helps us to improve our customer experience. We are always striving to do better and provide the most relaxing experience for our guests as possible. We thank you for choosing us and hope to see you again soon, Warm regards, The Spa TeamWritten February 7, 2022This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited July 2021Written October 3, 2021
- RetiredFoodfuntravelerIndio, California10 contributionsSpaThe Spa at Nugget Point exceeded our expectations! The outdoor hot tub had beautiful views over looking the river. I had the dry brushing, sugar scrub and massage treatment. The spa rooms are exquisite with the details of tile, there was a shower in the treatment room and had the best spa treatment I’ve ever experienced, truly amazing! Liniah was my therapist and very attentive! We had the bruschetta served in the indoor marble pool room , you also have access to pool, sauna and steam room! We spent 4-5 hours and had a remarkable time! ThanksKia Ora, Thank you for your lovely review, the scrub and massage treatment is a truly indulgent option and the Pure Fiji products are simply divine. We are so glad you enjoyed your time with us and made the most of our relaxing facilities. We hope to see you again soon! Warm regards,Written January 30, 2020This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited January 2020Written January 15, 2020
- lizzieohalloranAuckland, New Zealand1 contributionReally great massage, disappointing use of facilitiesA group of 4 friends booked into the Spa at Nugget Point months in advance for our trip to Queenstown, it was already nearly booked out so getting time slots close together was difficult. The massage was perfect, and the views from the massage room are worth it alone. However, one of the main reasons we choose nugget point was because they have a relaxation area for after your massage by the pools. This was unfortunately not relaxing at all, a builder kept walking through the area from a door outside - which seemed very unnecessary. A member of staff kept also walking in showing groups around talking at the top of his voice. I get they have to do that, but this is supposed to be a quite and relatively private area. While he was leading by no example, despite the signage all around the area, telling people to be quite, others visitors using the area weren't quite at all. On top of that, the spa has no private shower facilities after you have used the pools. Disappointing end to what could have easily been a really great experience.Kia Ora Lizzie, Thank you for taking the time to leave us with your feedback. We genuinely appreciate all comments that can help us to improve our services for guests and help them to enjoy their time with us more. We hope you join us again for another experience that is more relaxing. Warm regards, The Spa Team at Nugget PointWritten August 8, 2021This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited July 2021Written July 14, 2021
- jeremy2481 contributionWe stayed on 13th & 14th July .2020What disappointed me the most was on the early hours of 14th July the fire alarm went off. we raced out of bed out side in the -3 deg temp. the lack of detail and management was appalling. one lady was only interested in turning the alarm off so we could all go back inside to bed, there was no role calling no-one checked out the building, no-one went through and cleared the rooms. (what if it was a real fire)? My wife couldn't sleep the rest of the night she was worried that something could be on fire and your team hadn't done a through check. To be honest i feel like making a formal complaint and i just might! Im sure others would have complained? there were some very unhappy faulk outside.Visited July 2020Written July 28, 2020
- Rose T3 contributionsA Beautiful and Relaxing Setting and Amazing service!Planning a trip to Queenstown to celebrate my Besties 40th, we wanted to book a massage plus outdoor spa experience, with all things booked out, through email communication with the wonderful Kate (Receptionist) of Nugget Point, I was able to make a booking for me and my two besties for 3x 1hr massages, Full access to all indoor spas and outdoor Spa. Such a relaxing experience with magnificent views. Our Massage therapist Janiah, was absolutely Amazing! they were one staff short but Janiah's Amazing hands carried out 3x 1hr massages one after the other and gave each one of us the most Amazing massages!! Best way to end our last day in Queenstown! Looking forward to coming back! Thankyou Kate and Janiah for your wonderful service and allowing us to have an Amazing experience.Hello lovely, Thanks for your kind words, we're so glad we could help with the celebration and that you had such a wonderful experience with us at Nugget Point Spa :) We look forward to seeing you all again in future Kind Regards Kate & The Spa TeamWritten August 17, 2022This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited July 2022Written July 19, 2022
- Leona and mark3 contributionsSuperb stunning placeUnbelievable, totally beautiful, brilliant team of staff all passionate about their workspace! Kanuka restaurant service is superb the food is the best I have ever eaten, we stayed four nights and had dinner there every night as it was so good we just wanted to try something else. The fire place is such a good setting you can have desert there or a drink. The food servings are a good size. You do not leave hungry. The spa services we had two massages and a private hot tub and it was first class service and treatments. Adorable people all round. Cant wait to save up and come back to do it all again!! 100% best place in the world I have been toKia Ora Leona and Mark, Thank you so much for your lovely review. We are so glad that you chose to you enjoy the full range of experiences that our hotel has to offer an were able to have a thoroughly enjoyable experience. We hope to see you again very soon! Warm regards, The Staff at Nugget Point SpaWritten June 22, 2021This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited June 2021Traveled as a coupleWritten June 13, 2021
- Toni HDunedin, New Zealand58 contributionsrelaxing experienceMy husband and I had a massage and facial at the Spa. The surrounds are beautiful and the staff were welcoming and the treatment was great. I think it is actually quite expensive and I felt that the staff didn't really spend the whole time doing the treatment. There was a lot of time spent waiting to start. For the cost i think you might have expected a little bit more of a special serviceKia Ora Toni, Thank you for your review. We appreciate your feedback, we pride ourselves on making the effort to ensure every treatment leaves our customers feeling special and pampered. We are sorry to hear that this was not your experience. We use all feedback to improve our customer experience and appreciate you taking the time to let us know how your treatment went. Warm regards, The Staff at Nugget Point SpaWritten June 8, 2021This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited August 2020Written August 23, 2020
- Diane W1 contributionChristmas PresentMy Spa experience was wonderful. It was a Christmas present from my son. It is quite a special place over looking the Shotover River. It was a very relaxing couple of hours. My massuse was very knowledgable and made me feel very relaxed. I would recommend Nugget Point to anybody wanting a relaxing experience in a truly magnificent setting.Kia Ora Diane, We thank you for your wonderful review. We are so glad that you enjoyed your time with us and were able to appreciate the beautiful setting of our spa. We look forward to seeing you on your next visit! Warm regards,Written January 31, 2020This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited December 2019Traveled with friendsWritten January 3, 2020
- Clara CWellington, New Zealand32 contributionsWonderful treatments with average booking systemThe rivers of gold and massage treatments were wonderful so I highly recommend these. This is why I was back for the third time. However, the booking system was just average. My contact details were not noted in the time of the booking so when my appointment was anticipated in 30 minutes, I did not receive any written warning. The front desk staff seemed very irritated with 'my delay' and the wonderful massage staff made themselves available to provide the treatment even so. This is the second time I have had issues with the spa. I was charged twice for a treatment in another time so it was on me to notice that and contact the spa to get a refund (which I did). So I would say, go, enjoy the wonderful treatments, but check yours bookings and if you were properly charged.Visited May 2023Written May 16, 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
4.5
497 reviews
Excellent
418
Very good
47
Average
21
Poor
8
Terrible
3
melissareview
Auckland Central, New Zealand1 contribution
Feb 2021
Nugget point is simply a rip off. If you book a half hour facial, the facial should be at least 30 minutes, not 20. She started 7 minutes late and finished 3 minutes early. She did nothing for my face, in fact after the treatment I had further breakouts. Would not recommend, such a waste of time.
Written February 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kia Ora Melissa,
Thank you for your honest feedback. We are very sorry to hear that your experience with us was less than optimal and offer our sincerest apologies that you weren't given your full treatment time. Without knowing the full circumstances around this situation we cannot comment on why this happened, however we can assure you that it is not standard practice and agree that a 30 minute treatment should be for the full 30 minutes.
We thank you again for your feedback and know that we welcome all comments to help us improve the experience for all of our future clients.
Warm regards,
The Staff at Nugget Point Spa
Written June 7, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KGous
Queenstown, New Zealand14 contributions
Jan 2020 • Friends
Fantastic massage, beautiful view.
Facilities were nice.
Would like to see complimentary shampoo, conditioner and body wash plus spare towels.
Also an extra hot tub would mean everyone could have a turn, we were there for 2.5 hours with 1 group in the hot tub the whole time so we couldn't use it.
Facilities were nice.
Would like to see complimentary shampoo, conditioner and body wash plus spare towels.
Also an extra hot tub would mean everyone could have a turn, we were there for 2.5 hours with 1 group in the hot tub the whole time so we couldn't use it.
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kia Ora Katrina,
We thank you for your kind and honest feedback. We are always looking to improve the experience for our guests as where possible and will take your comments into consideration. We do attempt to limit the number of people in the spa area to ensure that the experience can be enjoyed to the fullest by all guests.
We hope to see you again in the future!
Warm regards,
Written January 31, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HH
New Zealand2 contributions
Apr 2021
I had an amazing 60min full body massage.
I requested to focus on shoulder to neck and legs which were perfectly treated.
I felt the room was a little cold and would’ve been nice if they could put an extra towel on me.(I could’ve asked but was almost fell asleep and even couldn’t talk😅)
I requested to focus on shoulder to neck and legs which were perfectly treated.
I felt the room was a little cold and would’ve been nice if they could put an extra towel on me.(I could’ve asked but was almost fell asleep and even couldn’t talk😅)
Written April 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kia Ora,
Thank you for your lovely review. We are so glad that you able to completely relax and enjoy your massage with our highly skilled therapist. In future we would be more than happy to accommodate any requests to increase your comfort during your treatment and hope to see you again soon!
Warm regards,
The Spa Staff at Nugget Point
Written May 24, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Whitney23G
Nelson, New Zealand50 contributions
Jan 2020 • Solo
The spa facilities at Nugget Point were the best part of an extended trip. The treatment professional, Janila, was the best I have had in many years of body treatments. Privacy was highly respected with quality care & products used. The facilities were very clean & tidy and there was extreme calm! It was magic. I will definitely book to travel back & stay at the resort so I can access this spa and come away feeling the best I have in years!!
Written January 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kia Ora Whitney,
Thank you for your lovely review. We pride ourselves on the quality and experience of our massage therapists and are glad that you agree. We hope that we will be seeing you again for your next visit!
Warm regards,
Written January 30, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wignells
120 contributions
Jul 2020
A group of girlfriends stayed at Nugget Point and enjoyed an afternoon at the Spa on our last of 4 days in Queenstown. A fabulous way to finish off. We were treated so well, and my massage was top notch!
Written July 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MrsV1974
1 contribution
Apr 2021
Cassie? I hope that's right... gave me an AMAZING back massage. I was a bit non-plussed about the foot peel - wouldn't do it again, it doesn't really involve a massage as such and I should've just gone for 1.5 hours massage. Just be aware that you can hear everyone using the pool and sauna's. Also - the music was not of this century.
Written April 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kia Ora,
Thank you for your lovely and honest feedback! We are always looking to improve the experience for our guests and comments like this are invaluable to helping us make these changes. We are so glad that you enjoyed your massage and next time we hope you come for an even longer massage.
Warm regards,
The Spa Staff at Nugget Point
Written May 24, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
andersonsinnamon
1 contribution
Dec 2019 • Couples
We stayed here for our wedding anniversary and could not fault the service or our room. Awesome views! The spa was exceptional and we both had amazing massages followed by a dip in the indoor plunge pool and a relaxing time in the hot tub. Would definitely go back and stay again.
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kia Ora,
Thank you for your wonderful review. We are pleased that we can offer a full experience of luxury and relaxation for people celebrating a special event. We hope you choose us again for your next visit.
Warm regards,
Written January 31, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jordan Wong
19 contributions
Oct 2020
I got the scrub and the massage and my partner got a facial and massage. We both thoroughly enjoyed this experience and would recommend it as a relaxing addition to your trip. We felt very relaxed and rejuvenated after the treatments which is exactly what we needed after the outdoor activities that we did for the few days before this. The staff were very friendly and profession.
We also enjoyed the outdoor tub which provided great scenery.
We also enjoyed the outdoor tub which provided great scenery.
Written November 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kia Ora Jordan, Thank you so much for such a nice review!! We always try to give our best to provide the top service for our guests. You both are very welcome to visit us again!!
Written December 7, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lauren P
2 contributions
Jan 2021
Really wonderful experience. My sister booked me a treatment package for my birthday. I felt very pampered and using the spa after was a nice treat to extend it to a full half day of relaxation. Will be back
Written January 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for your kind review. We are very happy to know that you have a great time with us! See you soon!
Written February 9, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yeshe828
Queenstown, New Zealand2 contributions
May 2021
Four Hands Massage - Felt totally revitalised and relaxed after this half hour treatment. Thank you to Mariah and Cladis for this wonderful experience. There was also the option to use spa facilities as well. Well worth a visit, for a recharge.
Written May 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kia Ora Janiah,
Thank you for your lovely review. The four hands is a truly luxurious and indulgent treatment for a very special occasion. We are glad that you felt relaxed after and hope you choose us again for your next treatment!
Warm regards,
The Staff at Nugget Point Spa
Written May 24, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
moschopsnz
Wellington, New Zealand22 contributions
I am keen to visit your spa. I am going to be staying in town close to the beach. I won’t have a car so what would you recommend to me in regards to transport options to/from your place?
Anthony Bishop
Queenstown, New Zealand14 contributions
The bus runs from Queenstown. Pop it into Google or ask the staff at the Camp Street stop which bus to get and where to hop off. 👍
I'd like to purchase a pure Fiji face lotion from your spa this morning. I got a facial from you a few days ago and want to buy it! I think it's 79$, if you're busy at the time of my arrival could you please leave it out at the front desk?
Thank you!
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