Thanks for your review. Good to hear you felt well prepared with great training for your trip. Also glad to hear you thought the ride around the lake was great.
I'm sorry to hear you felt that getting past the wharf area was a bit challenging. I'm sure that our training prepared you for this and there weren't any incidents. Unfortunately, I can't tell from your review name which trip this relates to and if there were any special factors relating to that trip. Typically, there's plenty of space to get us through this area just fine but the variety of our tour means we can encounter a range of terrain from lakeside riding, gardens, trails, even inside briefly plus a bit of the town centre immediately after that.
I'm glad you still found the experience to be 4 star though this brings an end to a fantastic run from our reviewers with about 18 months and almost 100 reviews ALL 5 star. Still great to hear you found my team and I very helpful and that we made this a fun experience for all. If you get the opportunity, please come back one day on a quieter day for your own 5 star experience.