Tom is a legend. We are humbled to hear that you were able to overcome your fear of heights by going up high in our plane then jumping out of it as it reached the top! Looking forward to seeing you again for your next jump!!

Jono is brilliant hey! Thank you for jumping with us, we love that you were still able to make it :) welcome back anytime!

Thank you so much for jumping with us! Ian is a sweetheart and very, very good at what he does! We love that you felt safe and had lots of fun!

Thank you so much for your feedback, Riria! You're right - Andy is one of our most experienced tandem masters! We love that you felt reassured during your jump. And Terina will be thrilled you enjoyed the plane ride too :D Thank you so much for coming in, again! We are really looking forward to the next time you jump with us!!! Summer is on its way so should be bringing the good weather soon!

Aww, you are going to make everyone blush. So awesome to hear you had a good time!!! Blue Skies :)

Thank you so much - we love that you and your partner felt safe and had fun with us! Andy and David are both legends!!! See you for your next jump ;)

Hi Andreas, I appreciate you letting us know about your experience here, I am disappointed that the outcome is not of a pleasant nature. This activity is traditionally a 'once in a lifetime' experience and our goal is to have every customer leaving with a big smile. I apologise that this is not the case for yourself and Maja. As we discussed the following day when you first notified us of discomfort, I advised the best option was to go directly to the hospital if there was some concern and that I was happy to facilitate the transport. You later advised me that you had visited a medical centre with the medical practitioner diagnosing the soreness as nothing serious and not worthy of an x-ray, the result we were all hoping for. We also discussed how there is a risk when it comes to skydiving, be it very minor, there is still an element of risk. After reviewing the CCTV footage, it is visible that the landing was slightly harder than a traditional landing. The reason for this is an extremely rare minor depressurisation of the parachute due to changing wind conditions, this in-turn can reduce the amount of 'flare' or braking of the canopy when approaching the ground. We have wind/weather limitations to help ensure the safety of our customers and workers (this is why we needed to wait until taking off), during the landing these conditions were well below our maximum limitations. Another discussion we had was regarding a mattress being thrown down under the jumpers, this is something I haven't heard of before. I have asked my team, researched online and asked experienced skydivers around the world if they had heard of this happening. The result is that others have also not heard of this happening (please contact and let me know where you experienced this). It is simply impractical and creates a 'landing snag' which now adds the added risk of an ankle/leg injury. I would like address the comment on our instructor, I want to stand-up for my employee here and I hope you can understand the reasons for this. Ian has completed over 16,000 skydives and is one of our most senior team members. I have high confidence and respect for the work Ian does at our operation, he is a very skilled instructor and I also have full trust in him. To put it in context, I would happily have him jumping with my grandmother. The unfortunate harder than usual landing is not a reflection on Ian's ability, but instead the result of an extremely rare minor parachute depressurisation. I again apologise for what has transpired, the last thing our team wants to see is an unhappy customer. On a personal note, it saddens me to hear that this may have initially ruined your trip. I ask that you please keep in contact with me if Maja was to receive a later prognosis more extensive than the initial diagnosis. I wish you all the best Andreas and Maja. Chris Clements, CEO - Taupo Tandem Skydiving

Thank you so so much for your kind words! We love that you felt safe and had a lovely time with us - that means the world to us! Andy is awesome, right?! And you can do anything!!

Liam is a lovely fella and a great tandem master!! We love hearing you had lots of fun here - thank you!!

Thank you for your kind words!! We are so thrilled you all had a great time! It is super important to all of us at TTS that everyone not only has a safe jump but a super enjoyable experience! And the lads are absolute legends and excellent tandem masters so we love that you had an awesome skydiving experience here <3