Info center is a block off the eat street, and is in a very interesting building, an old post office, I think. The center has what you need about the area, brochures, maps, etc. and OK helpful people. Next to it is a nice plaza, and garden between it and hte library.

Housed in a beautiful building, this is centrally located and right next to a main bus stop. I didn't require to use the information services as had just popped in to check out the gift shop area. Despite them actually closing up they were happy to let me browse around and make a purchase although the girl had already just cashed up the till. Small but good.

What a great resource when visiting Rotorua. I was trying to find a way to get to Wai-o-tapu but most of the companies that use to do day tours to this attraction have disappeared after the pandemic. I emailed the visitor center asking if there was a public bus or shuttle that I could take. They responded with a tour service that they organized. $99 for transportation and admission to the park. The tour departs from the visitor center at 9, returning by 1:30. Lindsy was our shuttle driver and there were 12 passengers for this day. We stopped at the mudpots, then Lady Knox Geyser, and had 2 hours for the larger part of the park where you can choose to do 3 different walks, any combo of the three or all three if you walk reasonably fast. It was a bit confusing at the main park area. You had to show your receipt from i-SITE to get an admission ticket to enter the park so you had to stand in line for this even though you paid beforehand. Once this was cleared up everyone enjoyed this beautiful thermal area. There is a gift shop and café for drinks and snacks. One of the passengers mentioned that they didn’t take cash at the café.

We spent more time than expected here checking out the souvenirs they had to offer. Lots of things we could find at other places but we liked the selection of Christmas ornaments and took a couple home with us. It is very clean and set in a very nice building in a central part of town.