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About Grumpy's Transfers & Tours
Grumpy's Transfers & Tours offers good old fashioned SERVICE WITH A SMILE. Discover the Grumpy's Experience and enjoy our Mini Tours which include transport and attractions, join us on a guided tour to Wai-O-Tapu Thermal Wonderland and other geothermal wonders on our 'Hot as' tours. Get around easily within Rotorua with Grumpy's All Day or 48h pass. Grumpy's will get you where you need to be - with quotes to anywhere, from anywhere!
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Carol wrote a review Nov 2019
22 contributions7 helpful votes
So i booked this tour on their website in the evening, ensuring that everything the next morning would be ready, breakfast, which i had already paid for at my hostel at 8am, and my car was to arrive at 9am so i had a while hour to wake up nicely and eat slowly. I then wake up at 7:30am to see a message delivered at around 11pm at night that stated, confirm a pickup time of 7:55am. So obviously i panic and ask for 9am, apparently due to my "late booking" this is what has happened. Point 1, as a customer using the website, the information should be up to date and valid. If it is not then the onus in on Grumpys, not mine. Fix your website to ensure accuracy for times, if i can book a tour that starts at 9am then you should be able to provide one. This is what happens when services are exchanged for money. Point 2, according to the grumpy website i booked an $80 half day tour, but what arrived was the other company that i was looking at called geo thermal tours. I asked the driver about this and he said yeah they've put you onto us. So im assuming because no one at Grumpys wanted to do their job i got shoved onto another tour which is why the time "changed". Point 3 you made me miss the breakfast i had aready paid for due to your unprofessional attitude, this also meant i did not get to eat until around 11am. Point 4 The tour also finished at 1:45pm eventhough the tour i booked was supposed to finish at 12:30pm good job my bus home was booked for 2pm. So in conclusion do not use this company, they are lazy and unprofessional. Then try to blame me for late booking, which is boarderline on gaslighting. Why not just explain the truth to begin with? and please do not insult my intelligence.
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Date of experience: November 2019
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Marisa wrote a review Dec 2018
Atlanta, Georgia5 contributions1 helpful vote
My husband and I booked the morning Wai-O-Tapu tour and were fortunate to be the only ones booked on this particular day. Richard arrived several minutes before our scheduled pickup time and offered to take us on some additional stops since this was our first time in Rotorua. He provided great tips along the way that helped us enjoy our experience even more. Richard was very friendly and knowledgeable. I HIGHLY recommend Grumpy's.
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Date of experience: December 2018
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Anita Chan wrote a review Dec 2018
New York City, New York35 contributions12 helpful votes
We used Grumpy’s service twice during our stay in the North Island. One was for a transfer plus tour from Auckland to Rotorua,and the other was trabsfer plus tour from Rotorua to Taupo. Both drivers/ guides Richard & Maria were highly professional, honest, and organised. They arrived on time, gave very good advice on the points to visit, and made us feel safe ss well as well taken care of. I would gladly recommend their service to travellers to the North Island.
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Date of experience: November 2018
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florence k wrote a review Nov 2018
1 contribution
The driver picked me up at my hostel on time. Appreciate his time arrangement to leave enough time to enjoy everything in the Wai-O-Tapu. He is nice to share the information about New Zealand and his story. Super nice. Will order the service next time:)
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Date of experience: November 2018
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Response from GrumpysTransfers, Owner at Grumpy's Transfers & Tours
Responded Feb 11, 2019
hi Thank you so much for your positive feedback, much appreciated Many thanks from the Grumpy's team
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Allison T wrote a review Oct 2018
Atlanta, Georgia4 contributions1 helpful vote
Richard was so helpful, interesting, and insightful. We had a small group and took several unplanned short stops, which ended up being some of my favorite sights. Wai-o-tapu was as pictured and breathtaking to see in person. HIGHLY recommend.
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Date of experience: October 2018
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Response from GrumpysTransfers, Owner at Grumpy's Transfers & Tours
Responded Oct 18, 2018
Thank you for your feedback, I enjoyed my day and taking you to see these beautiful sights. Many thanks Richard
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