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Napier i-SITE Visitor Information Centre

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  • Excellent61%
  • Very good34%
  • Average4%
  • Poor1%
  • Terrible0%
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About
The Napier I-SITE provides free information and advice to travellers and locals. We can book all your travel needs and do not charge credit card or booking fees.
Contact
100 Marine Parade, Napier 4110, New Zealand
Website
+64 6-834 1911
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Reviews (339)
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All reviews very helpful staff local attractions marine parade souvenir shop public toilets new zealand cruise ship starting point art deco walking tour surrounding area self guided wine tour tours pamphlet vendors sites isite
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1 - 10 of 300 reviews
Reviewed 3 days ago

We booked our Wellington-Picton Ferry trip here having been confused by the online booking. The staff were very friendly and helpful and printed off our passes. Lots of information to be had also.

Date of experience: September 2019
Thank Alison M
Reviewed August 11, 2019

Awesome to have such friendly and helpful faces to give you the information you need. Thanks guys :)

Date of experience: August 2019
Thank devonlouisa94
Jane L, Manager at Napier i-SITE Visitor Information Centre, responded to this reviewResponded August 13, 2019

Thank you so much for your review, we really appreciate your kind words. Kind regards

Reviewed July 21, 2019 via mobile

I really appreciated the help I received! There were plenty of brochures on Napier, Hawke’s Bay and NZ, and they were all easy to find!

Date of experience: July 2019
Thank raakel-joy
Jane L, Manager at Napier i-SITE Visitor Information Centre, responded to this reviewResponded July 29, 2019

Thank you so much for your feedback, we have a lot of information available and our consultants are all very knowledgeable about the area and the rest of New Zealand Kind regards

Reviewed July 18, 2019

A good selection of brochures and information about local attractions. Staff were friendly Public toilets next door were spotlessly clean and well kept.

Date of experience: July 2019
Thank dramaqueen42
Jane L, Manager at Napier i-SITE Visitor Information Centre, responded to this reviewResponded July 29, 2019

Hi thank you for your feedback and very glad that you found information that was helpful Kind regards

Reviewed July 17, 2019

We found the information centre very good. The volunteers most helpful and friendly. There are new and old goodies to buy and we loved their shopping bags.More

Date of experience: March 2019
Thank Julie J
Jane L, Manager at Napier i-SITE Visitor Information Centre, responded to this reviewResponded July 29, 2019

Thank you so much for your feedback, everyone that works at the I-SITE at this time of the year are trained professionals so not volunteers. Great to hear that we were friendly and helpful. We have a large range of souvenirs at every price point...More

Reviewed July 12, 2019 via mobile

A very modern and helpful information centre. The staff made suggestions about things to do with the children.

Date of experience: July 2019
Thank familyoffiveonhols
Jane L, Manager at Napier i-SITE Visitor Information Centre, responded to this reviewResponded July 29, 2019

Thank you so much for your review, great to hear we were able to assist you and the children Kind regards

Reviewed July 2, 2019

A small group of us recently enjoyed a reunion trip to Napier and found the staff at the I-Site extremely helpful and co-operative, both in advance and in person. They gave us plenty of relevant information and clearly explained all the pamphlets we took. Smiling...More

Date of experience: November 2018
Thank fastforward2018
Jane L, Manager at Napier i-SITE Visitor Information Centre, responded to this reviewResponded July 29, 2019

Thank you so much for your feedback, we are very happy that you were able to find all of the information you needed. Kind regards

Reviewed June 9, 2019

Popped in here for some basic information. I was the only person in the place and not even a friendly hello. I approached the counter when I saw the local street map and asked about accommodation. To her credit she did offer to book accommodation...More

Date of experience: June 2019
Thank DINKZ
Jane L, Manager at Napier i-SITE Visitor Information Centre, responded to this reviewResponded June 12, 2019

HI there, I am very sorry that you experienced this level of service at our I-SITE. This is certainly not what we would expect from our amazing team here and I will certainly follow this through. Once again I apologise for this and thank you...More

Reviewed June 6, 2019

I visited this location during May 2019, I had asked for information about the local wineries. I was give a detailed map and information about the location and general facts on the wineries in the district. The i-Site had a wealth of tourist information to...More

Date of experience: May 2019
Thank clintb771
Jane L, Manager at Napier i-SITE Visitor Information Centre, responded to this reviewResponded June 9, 2019

Hi thank you so much for your fantastic feedback, so happy we were able to help you find what you wanted. We are able to book all tours, activities and accommodation throughout New Zealand and are knowledgeable about what is on offer as many of...More

Reviewed June 2, 2019

The i-site staff were knowledgeable and very helpful when we walked in. They suggested various activities that would suit us and helped us book for the things that needed prior arrangements

Date of experience: June 2019
Thank finlaygj
Jane L, Manager at Napier i-SITE Visitor Information Centre, responded to this reviewResponded June 4, 2019

Thank you for your feedback, we really appreciate the time you have taken to send this to us. Very happy to hear that we were able to assist you have a great time in our region Kind regards

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Questions & Answers
Ask a question
Margieangel1
April 3, 2017|
AnswerShow all 3 answers
Response from Jane L | Property representative |
Hi during cruise days the train is contracted to the shipping company so can only be booked via the ship. Outside of cruise ship days the train has tours that leave outside the Napier i-SITE. Havelock North is a 20 minutes... More
0
Votes
Warner B
October 5, 2016|
Answer
Response from Jane L | Property representative |
Hi, there are free shuttle buses which will take you from the Napier Port to 2 stops; one being the Napier I-SITE and the other being the National Aquarium of New Zealand. The Napier prison is a short walk from the Napier... More
0
Votes