Super Shuttle
Super Shuttle
3.5
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
3.5
466 reviews
Excellent
240
Very good
74
Average
26
Poor
20
Terrible
106
ThePaul068
Scunthorpe, UK165 contributions
Feb 2020
I booked and paid for our pickup a couple of weeks before leaving the UK. Although our connecting flight from Hong Kong was delayed by two hours we were met by the driver just outside the arrivals terminal who had our names on his list. Within a couple of minutes we were heading of to our hotel, via a couple of others booked by other passengers. Everything went very smoothly and I recommend anyone who needs to get into Auckland from the airport to use this system.
Written February 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
666pecker
Bowen, Australia50 contributions
Jan 2020
We used the Super Shuttle Service on arriving in Auckland just walked outside airport and there were plenty of shuttles waiting very easy. So when two weeks later it was time for our holiday to come to a end we booked the Super Shuttle which was easy picked us up from our accommodation and took us to Airport. The drivers are extremely friendly and approachable we recommend this service.
Written January 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Éloïse O
Montreal, Canada2 contributions
Feb 2023 • Family
We had a very bad experience with super shuttle. We booked well ahead a chartered shuttle because we were traveling with young children, had a lot of luggage and were arriving from a long travel. We expected the driver to be waiting for us, but NO ONE was there. We waited over 1h. We looked and asked all over the terminal. No shuttle or driver in sight. We tried calling the office, but had to wait on the line for almost 30 min. When someone finally picked it, they told us to wait and hang up! Plus the follow your shuttle link on the website said our booking had passed 🤦‍♀️Finally, a shuttle arrived to pick up passengers, not us. We asked the driver to check about our shuttle. Our booking showed but no shuttle. The company simply charged us but had no shuttle for us. Luckily, the driver was nice and accepted to take us. He had to leave behind passengers who were waiting and not happy. Our kids who were exhausted from the long travel plus the waiting for the shuttle screamed the whole way (exactly what we hoped to avoid by booking transportation ahead). And then when we wrote to the company to complaint, they never apologized nor offer some form of compensation. They told us our flight never landed (which was false since we did arrive) and that the cyclone impacted there service (but this happened a week before the cyclone). They also blame covid. There reply showed really poor professionalism and disregard for client service. Avoid at all cost this unreliable and disrespectful company!
Written April 5, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ralf
1 contribution
Dec 2022
We prepaid our travel.
Got a message that we will be picked up in 20 minutes at the hotel.
Then they did not show up!
No changes to get them on the phone!
More than 30 minutes later they send a message that they try to organize another pick up....
Got a message that we will be picked up in 20 minutes at the hotel.
Then they did not show up!
No changes to get them on the phone!
More than 30 minutes later they send a message that they try to organize another pick up....
Written January 9, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caren K
Auckland, New Zealand1 contribution
Jul 2024 • Solo
Shockingly bad customer service. Do NOT recommend.
I received terrible service from one of the call centre staff when having issues with my booking at 3am after travelling for 36 hours. I initially wrote to the company to complain about the service, hoping that they will see how unprofessional and rude their staff are. All I wanted was an acknowledgement and apology for how I was treated.
Received a call from the Director, Peter King, in which he simply talked me through the events surrounding my complaint and said they did everything right. No empathy or apologies for the way in which I was treated.
Definitely would NOT be using their services again.
I received terrible service from one of the call centre staff when having issues with my booking at 3am after travelling for 36 hours. I initially wrote to the company to complain about the service, hoping that they will see how unprofessional and rude their staff are. All I wanted was an acknowledgement and apology for how I was treated.
Received a call from the Director, Peter King, in which he simply talked me through the events surrounding my complaint and said they did everything right. No empathy or apologies for the way in which I was treated.
Definitely would NOT be using their services again.
Written August 1, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nightview
Singapore, Singapore143 contributions
Jan 2023 • Friends
Got out of the airport at 5.35pm and waited more than an hour plus while 3 shuttles whizzed by us and refused to stop, saying that they had more passengers to drop off. 4th shuttle had only space for pre-bookings so it should have been made clear to us before we arrived that booking had priority. We are finally on a shuttle almost 1.5hours after we started queuing for one. These people have no service ethics.
Written January 19, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Small white
1 contribution
Feb 2023 • Couples
Poor experience. Always overbooked. No commitment at all. When there is no available driver and would transfer your deal to taxi driver. However, the fare of taxi is normally NZD40 from central to/from airport. Much more cheaper.
Written February 22, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daydream15304866906
1 contribution
Jun 2024 • Family
We had booked a super shuttle well in advance. They knew our flight numbers, so knew what time we needed to be at the airport. When we disembarked, on time, early if anything, there was no shuttle waiting. We proceeded to wait for 45 mins while others without bookings pushed ahead of us. As a result of this, one of our passengers had to catch another shuttle in order to get to the airport on time. Thus we paid twice for the same service. Not good service at all, and not a good end to our holiday. Not impressed, and wont be using again.
Written August 2, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Happiness23699598050
2 contributions
Jul 2024 • Solo
Highly do not recommend this company. I booked a service to be collected from Queenstown Airport and to be dropped off at Haka Lodge in Queenstown, 15 minutes down the road. I provided flight details and paid them $30. Flight arrival was 7:40pm, they did not collect me until 11:20pm. Numerous phone calls with a unacceptable excuse. Told me to arrange only a green taxi and that they would cover it but not other taxi. There was no green taxi and after all of the stuff around I requested a refund which they refused. I wrote 3 emails with no response as they have decided to ignore me. I have wrote to the Ombudsman.
Written August 31, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Orlamunde
Henley-on-Thames, UK93 contributions
Feb 2020 • Couples
Incredibly rude woman driver who at one point on route to the airport invited all of the passengers to leave the shuttle in an attempt to silence the complaints! Over-crowded, and countless number of pickups which took longer than the journey to the airport. Overall 1.5 hours. My advice - take an Uber.
Written February 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hi..
How much does it costs from auckland airport to best western president hotel for 3 person in a family (including 3 luggage and 3 hand carry bags)?
Arriving at auckland airport on the 7th january 2019 at 13.30hrs
Thanks.
Lilly
Written January 3, 2019
17$ 50 each hope that helps it's a excellent service thouroly recomend
Written January 3, 2019
Did you have to make a reservation with Super Shuttle beforehand? Or did you really just walk outside the airport and find a Super Shuttle bus to take into town?
Written January 29, 2016
I really did just walk outside and they were there! Wanted to book ahead of my arrival to be organised but ran out of time over Christmas break. Lots of people seem to just rock up to the minibus driver and take the next transfer. I was lucky as there were already 7 people inside the bus when I arrived so my driver loaded me on board and then we left for the city.
Written January 31, 2016
Is there WiFi at the Oakwood Manor Auckland Airport Motor Lodge?
Written August 17, 2015
Sorry, but I never stayed at the Oakwood Manor Auckland Airport Motor Lodge and don't know the answer.
Written August 17, 2015
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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