I will start by saying that I was very excited for this trip. I planned and paid for it several months in advance - primarily due to the rave reviews found here which is why I think it's only fair that I leave my review now. On the morning of my trip, I got up early and walked from my hotel to the designated meeting spot at Auckland pier. The instructions told me where to meet but never gave me a time, so around 8:30 AM, I called to verify the time for my pickup. I was told by the gentleman who answered the phone that the trip had been cancelled due to bad weather and he thought this had been communicated to me - which clearly it had not. They had both my email and phone number, and I had access to both during my trip. I will say that he was apologetic and quickly refunded my money, however it left me scrambling at the last minute for something to do. I ended up catching the ferry to Tiritiri with only a couple of minutes to spare. And while I can certainly appreciate how The weather can affect such a trip - the day was lovely, the waters appeared calm, and I witnessed several people kayaking around Tiritiri. This left me feeling like they cancelled me because I may have been the only guest they had for the day and I was too much bother. I don't know if that's the case, either way, I was very disappointed.