Melbourne Visitor Centre
Melbourne Visitor Centre
4.5
9:00 AM - 6:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM
Sunday
9:00 AM - 6:00 PM
About
The Melbourne Visitor Centre (MVC) at Federation Square is now permanently closed. Visitors can find helpful, local advice at Visitor Hubs across the city including at the newly opened Melbourne Visitor Hub at Town Hall. Located just 5 minutes walk from Federation Square, the Hub is open 9am to 6pm daily at the corner of Swanston and Little Collins Streets, Melbourne. Melbourne Visitor Hub at Town Hall is close to the retail, dining and laneways for which Melbourne is revered. City Ambassadors can help plan your time in Melbourne and share the secrets only a local would know. The Hub offers: - local knowledge and personal insights about Melbourne - guides, brochures and maps - installations inspiring exploration of the city - public transport information - free wi-fi and connectivity to tourist websites.
Duration: < 1 hour
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.5
1,308 reviews
Excellent
810
Very good
385
Average
84
Poor
18
Terrible
11
Jeffry b
Essendon, Australia13,535 contributions
Sep 2021
The Melbourne Visitor Centre can tell you everything you need to know about Melbourne. They have maps and brochures, and can tell you how to get around. Melbourne is a relatively simple place to negotiate if you know where you are going. The trams are useful, and you can travel for free in the city centre. The Melbourne Visitor Centre is adjacent to the Town Hall, at the corner of Collins Street and Swanston Street.
Written September 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
platypus150
Melbourne, Australia32,020 contributions
Jan 2022
I have long visited the city tourist information centres and found the staff helpful and informative. I usually collect brochures for regional centres and maps where they exist. Sadly brochures rarely have town street maps anymore. You have to find the Info centre at the town, which is not often well located for visitors coming by train.
Written January 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dimitris L
Sydney, Australia50,924 contributions
Apr 2021
The staff at Melbourne Information Centre are wonderful. We got lots of information and advice as well as several useful leaflets and a terrific map. In fact we got the same professional and friendly welcome from both Information Centres we attended.
Written May 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Suzie
Pattaya, Thailand28 contributions
Aug 2019
the officer is highly attentive to details what you asked for .
As u are visitors they are willing to help
As u are visitors they are willing to help
Written September 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
esubijono
Jakarta, Indonesia976 contributions
Feb 2020
Located at the nice and crowded Federation Square, we found that we were getting helpful information in the Centre. Helpful people and good city map.
Written May 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Herbie C
Australia43 contributions
Dec 2019
The people at the visitor centre are volunteers who love their city. The Centre itself is not in Fed square but in the Town Hall 2 blocks up Swanston St.
Written December 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amalia Evans
Buenos Aires, Argentina14 contributions
Sep 2019
Is located in front of Flinders stations, the main train stations of the city. Is very good located because all tourist have to pass by this place. The staff always helo you to find what to do around the city. They gave me informations about the tours, timings, towns around Melbourne and informations about the public transport.
Written November 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mei Y
Nullagine, Australia1,451 contributions
Sep 2019 • Family
I miss the perfect location at Flinders St Station, but it’s gone due to the train station enhancements!
It’s new location at the Melbourne City Council Building is smaller, but introducing MELBOURNE in the heritage building is a good start! The friendly staff and many many free voluntary guides in red would be more than happy to share with you what makes MELBOURNE tick! Why it was once the capital of Australia, why it was the most liveable city in the world 8 times in a row.... Be inquisitive, be pampered, be inspired by the most friendly and people city! Free trams in the cbd, trains, trams, walking routes and cycling trails.... our most magnificent Royal Botanical Gardens, The National Art Gallery, State of the art Art Centre ...... too many to mention! I am still finding out after half a century!
It’s new location at the Melbourne City Council Building is smaller, but introducing MELBOURNE in the heritage building is a good start! The friendly staff and many many free voluntary guides in red would be more than happy to share with you what makes MELBOURNE tick! Why it was once the capital of Australia, why it was the most liveable city in the world 8 times in a row.... Be inquisitive, be pampered, be inspired by the most friendly and people city! Free trams in the cbd, trains, trams, walking routes and cycling trails.... our most magnificent Royal Botanical Gardens, The National Art Gallery, State of the art Art Centre ...... too many to mention! I am still finding out after half a century!
Written September 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shoe Gal
Los Angeles, CA40 contributions
Feb 2019 • Family
This visitor location is centrally located and they offer a great pedestrian map which outlines where the free tram stops are.
Written March 19, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glenys B
Christchurch, New Zealand36 contributions
Apr 2018 • Friends
We wanted information on how to get to a particular place but the staff were confused and unable to help in the end. We figured it out ourselves before we went.
Written June 3, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good Morning ,
Do you have one day tour trip watching the whale ?
Written April 23, 2019
Warnambool and along the Great ocean Road are where the whales ar so ask the Melbourne Visitors cente
Written April 24, 2019
mount macedon transport from city of melbourne
Written May 8, 2018
Hi
Probably the easiest way it to hire a car and drive via Calder Fwy/M79.
Alternatively catch a train from Southern Cross Station Bendigo via Sunbury which take about a hour and the catch a bus Macedon. Exit via Victoria street and either a taxi or 4 KM walk.
Hope this helps.
Written May 10, 2018
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