The Ginger Mule

The Ginger Mule, Rockhampton: Address, Phone Number, The Ginger Mule Reviews: 4/5

The Ginger Mule
4
What people are saying
Karen
By Karen
Karaoke Bar in the Outback Qld
Sep 2016
We came here to check out the karaoke night on a Friday night. The bartender told us that it happens at 2100pm. Summary: The karaoke happens in the open lounge which is good, as it encourages participation and more crowd will be merrier. However, there is no proper stage, no dance floor. The karaoke is outdated style. First, it runs on a small screen because the staff let the big screen on a sport channel. I think this is very rude to karaoke enthusiasts. Karaokes should be treated with respect. Also, the acoustics are terrible and the controls and keys for voices is not in existent. The staff are very uninterested in promoting the event. They are very rude to customers, especially the man from the bar. He served my long island tea in a jar with a huge chunk of lemon which he removed after I pointed it out. He told me that he run out of tall glass but when I look at the next customer he gave the couple tall glass. I paid for the long island tea more than the price in Melbourne Casino's JJ Bar and Grill Lounge. I found his manner condescending, racist and a chauvinist male,egocentric and not fit to work in entertainment world. No wonder he is in the outback, hidden. And the cocktail he made, its the worst I ever tasted for a long island tea, it tastes bitter and water, its supposed to have 5-7 types of alcohol.The staff don't even know how to clap their hands every end of a karaoke singer. My friend and I likes our drinks and fun but, it got boring and the bar was horrible with their staff. Recommendations: This venue needs a lot of good customer service training, how to get more customers and maintain a stream of clients and to facilitate a crowd lifting and enjoyable karaoke bar experience. After all, the bartenders and cocktail waiting staff are the front runners and hosts of a bar. The staff should learn the etiquette of good customer service, that the clients are always right and the service staff need not be the prince and princess, but instead to learn to treat clients to be the royalties because we pay for our entertainments. And that's how the business stays and earn its good financial status and good reputation. The karaoke entertainer/facilitator needs training too. He should be creating the fun and interactive crowd and promoting the singers and the songs to encourage more participants. A jolly and entertaining personality should be good to host a karaoke bar.

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4.0
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Tiger t
Tewantin, Australia40 contributions
Fantastic lunch
Jun 2018 • Business
I met some clients at the ginger mule for lunch. I had only ever been here in the evening for drink so was surprised how great lunch turned out. The steak was really good, cooked well and only $14. I dear say this will be my lunch place when meeting clients.
Written June 22, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Karen
Melbourne, Australia121 contributions
Karaoke Bar in the Outback Qld
Sep 2016 • Couples
We came here to check out the karaoke night on a Friday night.
The bartender told us that it happens at 2100pm.
Summary: The karaoke happens in the open lounge which is good, as it encourages participation and more crowd will be merrier. However, there is no proper stage, no dance floor. The karaoke is outdated style. First, it runs on a small screen because the staff let the big screen on a sport channel. I think this is very rude to karaoke enthusiasts. Karaokes should be treated with respect. Also, the acoustics are terrible and the controls and keys for voices is not in existent. The staff are very uninterested in promoting the event. They are very rude to customers, especially the man from the bar. He served my long island tea in a jar with a huge chunk of lemon which he removed after I pointed it out. He told me that he run out of tall glass but when I look at the next customer he gave the couple tall glass. I paid for the long island tea more than the price in Melbourne Casino's JJ Bar and Grill Lounge. I found his manner condescending, racist and a chauvinist male,egocentric and not fit to work in entertainment world. No wonder he is in the outback, hidden. And the cocktail he made, its the worst I ever tasted for a long island tea, it tastes bitter and water, its supposed to have 5-7 types of alcohol.The staff don't even know how to clap their hands every end of a karaoke singer. My friend and I likes our drinks and fun but, it got boring and the bar was horrible with their staff.

Recommendations:
This venue needs a lot of good customer service training, how to get more customers and maintain a stream of clients and to facilitate a crowd lifting and enjoyable karaoke bar experience. After all, the bartenders and cocktail waiting staff are the front runners and hosts of a bar. The staff should learn the etiquette of good customer service, that the clients are always right and the service staff need not be the prince and princess, but instead to learn to treat clients to be the royalties because we pay for our entertainments. And that's how the business stays and earn its good financial status and good reputation.

The karaoke entertainer/facilitator needs training too. He should be creating the fun and interactive crowd and promoting the singers and the songs to encourage more participants. A jolly and entertaining personality should be good to host a karaoke bar.
Written September 15, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
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