Exemplar Coaches and Limousines

Exemplar Coaches and Limousines

Exemplar Coaches and Limousines
4.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Exemplar Coaches and Limousines has been providing tourist transport for the Port Douglas-Cairns region since 1993. We offer award-winning airport transfers, private limousine services, charters, conference transfers and wedding limousines. Our scheduled "seat-in-coach" and private transfer services are available from the airport, rail terminus and sea port. Our exclusive airport desks are manned by dedicated airport staff who meet arriving passengers from 06.00 until 23.30, seven days a week. Outside those times our drivers meet all arrivals with a meet and greet board and passenger's name on it.
Duration: 1-2 hours
Suggest edits to improve what we show.
Improve this listing
Tours & experiences
Explore different ways to experience this place.
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

Top ways to experience Exemplar Coaches and Limousines and nearby attractions

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles596 reviews
Excellent
426
Very good
97
Average
24
Poor
20
Terrible
29

Mel66andPhil
Sydney, Australia92 contributions
3.0 of 5 bubbles
Jun 2021
I arrived at the carousel expecting to see my name on a board, but there wasn't one. When I found the main person from Exemplar she said she hadn't thought it necessary, even though all the other names were there.
She introduced me to the driver who was initially very friendly. He explained that the transfer to Port Douglas would take about 2.5hrs as we had to go via Mareeba as the Ironman competition was on. He pointed me to a vending machine and said I could choose some snacks from there. I explained that we were hungry after the 3 hr flight from Sydney and as it was nearly midday I would need something more substantial than snacks. I said we would be happy to grab a coffee and sandwich on the way. However, he told me this wasn't possible as he was "on a very tight schedule". I relayed this to my husband (who was waiting to collect our luggage at the carousel) who said he needed a coffee. So I explained this to the driver who became very curt and then told me there was a cafe just around the corner. I was able to get a coffee and some wraps just as the luggage arrived. But the driver seemed to remain sullen for the rest of the journey.

Usually this would not be necessary as the normal transfer time is about an hour. But the Ironman competition was on, so flexibility was needed. However this driver seemed to be aiming for some speed record as he wanted to get away fast, and he drove very fast on some of the mountain bends. I won't be using this company again.
Written June 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Mel66. Thank you for your feedback. You have a few points that need to be covered here. You are right that the Cairns Iron man Event was on that day and the expected time of travel was 2.5hrs (normally 1.5hrs). This was outside our sphere of our control yet we coped with the disruption as best we could. This was the tenth year in a row that we offered an over the range service at no added cost to you or other travellers. We absorbed our extra staff and on road costs that day, and most travellers appreciated that these weren't passed on to them. It is also not commonly known that we were the only company, which offered this service that day. Even the contracted airport shuttle company had passengers wait several hours until after 5.00pm when the road was re opened, before transferring them to Port Douglas. In respect of our driver's demeanor; we cannot account for any mood or reaction our driver exchanged with you. You do not provide a name, booking reference or hotel, as such we cannot pinpoint the driver. We do know, we were very busy that day and they were all eager to have passengers meet flights on time and collect departing guests whilst having to travel the extra distance. Their schedules could have easily been sent awry with passengers' delays. This may account for him focusing on getting out of the airport precinct and on his way but being a bit curt. When it comes to eating; we do not allow food and hot drinks on board our vehicles, there are signs that highlight this policy. But as you were hungry it appears that you were given options to appease your hunger and our driver was actually bending our rules to assist you. Regarding speeding; we have examined all the GPS tracking in our vehicles that day for that trip and none went over the speed limit as you assert. We are sorry that you considered our service that day was below your expectations. However, we do hope you had a wonderful holiday.
Written June 15, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lindsay M
16 contributions
5.0 of 5 bubbles
Feb 2021
We decided on this trip that just as it was the two of us we'd treat ourselves to Private Limousine Transfers from the Airport to Palm Cove, return. We were lucky enough to have Edric as our driver. He was at the Airport waiting when we arrived and on time to pick us up at the Resort. The vehicle was very clean, we were offered cold bottles of water and Edric was friendly, informative and offered some good banter. We will certainly use Exemplar again next time.
Written March 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Lindsay, Thank you for the nice review. Our drivers is what sets us apart from the rest and I'm glad Edric exceeded on the occasion. Oh and yes he is always up for a good chat and banter. We hope to see you again in the region.
Written March 8, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

PlymouthPossy
Plymouth, UK8 contributions
5.0 of 5 bubbles
Mar 2020
After travelling all day from Adelaide to Cairns via Sydney, we were very happy to see a smartly dressed gentleman holding our name board ready to take us to Port Douglas. The transfer minibus was clean and comfortable and the driver was pleasant and before taking us to the hotel, did a drive through Port Douglas town to refresh my memory from 15 years ago.

Unfortunately, due to COVID-19, we only spent one night at the hotel and had to return at 6.00 a.m. the next morning to get a flight back to the U.K. and Exemplar Coaches were able to pick us up at short notice.
Written April 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Plymouth Possy. Thank you for taking the time to review our services. Such feedback in these very uncertain times is welcomed. We are very glad to hear that our high levels of service remain, despite the down turn in our staff levels and operations. We are also very pleased to learn that you paid our region a return visit after 15 yrs. Our wonderful weather remains the same; glorious! It is unfortunately being enjoyed by fewer numbers. Hopefully, we will welcome you back soon when things have returned to normal. Thank you again and have a safe journey home..
Written April 16, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gary A
South Jordan, UT22 contributions
5.0 of 5 bubbles
Dec 2019
Highly recommend using them to shuttle between Cairns and Port Douglas. They are very professional. We ended up leaving an item on the shuttle when they dropped us off in Port Douglas. We called them to let them know and they delivered it back to our door the next day. They were very timely with everything we needed their help with. Highly recommend them!
Written January 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback and review. We are very pleased you enjoyed our services offered and trust you enjoyed your stay in our region. Thank you also for your recommendation.
Written January 5, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Meander10755096260
Brisbane, Australia2 contributions
5.0 of 5 bubbles
Aug 2022
After I was left stranded by another coach company at Cairns Airport at 11pm on a Friday Night I crossed paths with Exemplar who were there to pick up some of their guests.
I spoke with the driver Wayne about my situation and he couldn't have been more helpful. He was taking some guests to Port Douglas which was where I was going and kindly assisted by arranging to get me on board. He saved me from a very expensive taxi / uber bill and ensured I got home safe after a very very long day.
The team at Exemplar are friendly, professional and a pleasure to deal with. I couldn't recommend them highly enough.
Thanks again Wayne, Jennifer & the Exemplar team!
Written August 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Mean..Thankyou for you feedback. We are pleased that Wayne was able assist you, he is a kindly gent. It is awful being stranded in a lonely airport arrival hall. We are pleased we were able to get you to your destination. And we hope you have wonderful holiday despite the hiccup at the beginning.
Written August 11, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sue M
Brisbane, Australia23 contributions
5.0 of 5 bubbles
May 2021
I used Exemplar 3 times in a week and I was very impressed with the company. The drivers were friendly and helpful arrived very close to the time I asked for.I can certainly recommend them .Good quality vehicles too. Will use them next time I visit.
Written June 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Su M. Thank you for your feedback. We are pleased you had consistently good service. Your recommendation is appreciated.
Written June 4, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

255100PaulaI
Melbourne, Australia51 contributions
4.0 of 5 bubbles
Oct 2021
Outgoing to Thala not impressed with driver - had a few concerning moments en route with fast driving and feeling insecure. Incoming to Cairns - excellent driver, very informative and impressive manner.
Having said that, drivers on time and presented well and were courteous.
Written October 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello 255100. Thank you for your review. We apologise for any discomfort you experienced with your arrival transfer. The driver has been with us for over 7 yrs and it comes as a surprise to learn of this. The GPS Vehicle tracker stated that he did not go above the speed limit any where. But we recognise that driving within the speed limit alone may at times, exclude your comfort level. We will speak to him about this. Conversely, it was great to see the driver on your return journey satisfied you and was and informative. Hopefully, we will see return to the region again soon.
Written October 29, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Angus M
Greater Sydney, Australia39 contributions
5.0 of 5 bubbles
Nov 2022
On this occasion, we used the Exemplar shuttle bus from Port Douglas to Cairns Airport. Bookings are essential as the coach was full. The trip along the coast is magnificent, the driver friendly and coach comfortable.
Written December 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Angus M. Thank you for posting your review. We have a desk at the airport, but we do advise pre booking as you suggested. So glad you enjoyed the journey; the coast line is spectacular. And we hope you have a great stay here.
Written December 5, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kath K
Roseville, Australia3 contributions
4.0 of 5 bubbles
Aug 2022 • Couples
Very professional operation and Dennis was great. BUT …..
We were disappointed with the return trip as we were collected in Port Douglas 4 hours and 20 minutes before our flight, arriving at the airport 3 hours before departure.
Cairns airport is not the place you want to hang around(with your bags) for 3 hours finishing off a lovely holiday.
Written August 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello 206kathk. Thank you for you feedback. We are glad Dennis looked after you well. In respect of the return journey we have done some investigating but without any amplifying details such as full name,date, flight etc. we cannot comment on your complaint. We had have suffered many flight upheavals of late which may have impacted your transfer, or you may have booked it too late. This only guess work. We do hope this does not stop you from booking us again though.
Written September 5, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

tumbuna
Sydney, Australia337 contributions
4.0 of 5 bubbles
Feb 2022
I travelled in a transfer by myself so unable to say if drop off to many hotels is annoying and time consuming but the driver was polite and the van was spotless. he driver looked after my luggage loading and then we left. The shuttle apparently leaves every hour but with the covid lack of travellers this may be different for the moment. However, they will meet you needs and not keep you waiting for hours until next bus.
Written February 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Tumbuna. Thankyou for your review You are right regarding the changes in our scheduled services. Just like the airlines we have to make adjustments to our services throughout this Co Vid period. We try to accommodate our customer without too much disruption. It is very rewarding to hear someone like yourself appreciate our daily dilemmas. We are glad you enjoyed the service you received and trust you have a great stay in our little corner of paradise.
Written February 4, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Showing results 1-10 of 582
Is this your Tripadvisor listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim your listing

Exemplar Coaches and Limousines - All You Need to Know BEFORE You Go (2024)

All Port Douglas HotelsPort Douglas Hotel DealsLast Minute Hotels in Port Douglas
All things to do in Port Douglas
Day Trips in Port DouglasZoos & Aquariums in Port Douglas
RestaurantsFlightsVacation RentalsTravel StoriesCruisesRental Cars