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About Reef Experience
Step aboard to truly immerse yourself in the reef. Reef Experience is one of the fastest catamarans departing Cairns daily, giving guests more time to discover two unspoilt outer Barrier Reef locations. Everyone will find a perfect way to experience arguably the most spectacular aquatic environment in the world, with friendly & attentive staff offering a free guided snorkel, introductory or certified dive. For those not yet ready to take the plunge, step aboard a glass bottom boat tour in between relaxing on the oversized sundeck or in the air conditioned saloon. The vessel was designed with the utmost in safety and comfort in mind. Unique wings attach to either side of the boat to give dedicated areas for diving, snorkelling and glass bottom boat tours, giving our guests extra attention and safety. Please visit our website to see why Reef Experience is Cairns best value reef tour reefexperience.com.au
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Paola S wrote a review Sep 9
2 contributions
To start with we booked our trip to the reef but never got a confirmation e-mail even though the money was removed from our account. Ok we got the tickets weeks in advance so thought they would send closer to the date but then one day before the tour we had received nothing so I try to call but no luck with the numbers on the website so I started thinking that I had been caught into a scheme! Luckily their online chat works and I sent a print of my bank records showing that we had paid and we finally got an e-mail of confirmation and got included in the transfer. We had a pleasant day out with Reef Experience thanks to the people we met and some of the staff (carlos, harry and lacey). Unfortunately, it was very windy conditions and we felt a bit sick. The food was very average and disappointing. Breakfast was a dry bread roll with no butter with bacon and egg and if you don't ask for coffee they won't offer you either. Lunch was again a bread roll with either chicken or a beef patty and a basic salad (it's fine, but on the website they make it sound much better than it really is). Lunch did not even include a cold beverage. Tea and coffee are free during the trip. The wine offered on the return journey was one of the worst wines we have ever tasted and they promise you cheese and crackers but forget about that because you will only get some cheap popcorn. Overall, I feel $205 was not great value for money. Staff were very friendly and accommodating, some were not overly professional in their presentation though. Everything would've been fine if it wasn't for an e-mail we received yesterday asking for our payment AGAIN... I didn't mind sending my records once more but the way they sounded on the e-mail was as if we were trying to not pay and that it was MY problem when I didn't do anything wrong. I also asked to be kept informed if they found my payment or not which I never got an answer from them anymore (probably because they found the payment so is not an issue anymore why bother?). Not even an apology. Unfortunately for my next time on the reef I would prefer pay extra $15 and not bother with anything.
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Date of experience: September 2020
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HIRAL P wrote a review Aug 2020
1 contribution
The best part of the trip was the Crew specially Karlos he Stayed with me into the reef and kept holding me throughout diving as I hve asked him to do...and food was amazing..was truly a memorable trip...
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Date of experience: August 2020
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BlendyB wrote a review Aug 2020
Moranbah, Australia19 contributions1 helpful vote
+1
What a memorable trip! from the moment we arrived at the boat we were greeted by Damian (very entertaining) until the time we said good bye to our amazing host Jayde, everything in between was nothing short of an exciting adventure. We decided to book the Top Deck (VIP experience) best decision we made! The day began with a lovely hot breakfast and a side plate of fruit, as we embarked on our journey to the reef after about an hour into our journey we had a very descriptive and entertaining presentation from the marine biologist on board. We learnt about the reef. When we arrived at the reef, our top deck host Jayde (who is also a diving instructor) guided us through our free scuba diving lesson we had a non swimmer and an average swimmer through the scuba diving and Jayde was excellent in her tutorials. Because of this we were able to have an amazing experience and get some awesome pictures. There was no requirement to scuba dive if you didn’t feel comfortable. Snorkeling around the boat was really something special because of the abundance of fish that we seen quite large ones too. We stopped at two snorkeling sights and in between had a lovely bbq lunch. We were very happy with the top deck vip experience because we also got to sit with the captain( Captain Bronson ) who had broad knowledge of boating and the reef. Over all this was one of the best experiences we’ve had. A huge special thanks to Jayde who really looked after us, Damian who really entertained us, Captain Bronson and to the whole team of REEF EXPERIENCE. Thank you for making our trip unforgettable! X P.s Don’t worry if people in your group cant swim or aren’t strong swimmers Jayde’s got you covered 😉 See photos below 😎
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Date of experience: August 2020
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Tanyachurchill wrote a review Aug 2020
Brisbane, Australia9 contributions1 helpful vote
My husband and I took this trip for our anniversary,we booked the vip top deck and wow we were treated like vip’s for the day,we had jade as our valet she was fantastic ,her attention to our well fare was impeccable,the food was great also,can’t wait to bring my family with us next time 😃😃
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Date of experience: July 2020
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lucadupa wrote a review Aug 2020
Golden Beach, Australia19 contributions5 helpful votes
A great day out. Friendly informative team on board. Great snorkeling and diving in two location. Good food - breakfast lunch and afternoon tea.
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Date of experience: August 2020
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