First of all, I would like to apologise for the late response to your review, I decided it was best to speak to the guide involved before I posted a response.
As for your review, it seems to me that you may have taken a personal disliking to Gilly my guide, which I think is fair enough. I believe there will always be people out there that will clash with other people and no-one can be expected to like everybody they meet. However, given the number of glowing reviews Gilly has on trip advisor, I am not too concerned about 2 people taking a disliking to him out of all of his customers.
About his comments about killing animals and you being vegans, he has told me he was asked by other customers on the tour about eating kangaroo, emu, croc and other native animals. As you may or may not be aware, Australia is one of the few countries that actively kills and eats both the animals on the national shield of arms and hunting (like in your own country) is a very popular sport over here. Yes I suspect he was most likely a bit tactless about the subject and possibly could have worded it differently which I will apologise for, however you must understand that the tablelands where you were visiting does have a very large farming industry, both beef and dairy and the killing and butchering of animals is common up there, and therefore is an obvious subject to discuss on a tour of the area.
I myself have a farming background, but I also understand there are a lot of people out there who may not like to hear about that side of farming and I will in the future ask my guides to possibly avoid the subject when there are animal lovers/vegans etc on board so as not to cause unnecessary offence.
As for the misunderstanding at the cafe, we had only that week started using the cafe as a lunch venue, and appreciate there may have been some teething issues while we all got to grips with the new process, however I can assure you there was no way you were going to be overcharged- you ordered a cup of chips and you were given a cup of chips, costing $2.50.
The issue with the portable EFTPOS machine falls back on the local internet provider. The machine we use uses internet connection, however the internet provider is in the process of changing their towers to accommodate more for smart/mobile phones rather than for EFTPOS machines, so short of going back to the old fashioned zip zap machines where a copy of your card is taken which would then be sitting on the bus all day, there isn't really much I can do about that until the bank we use issues new updated EFTPOS machines. For the time being unfortunately it means that there are occasions when we are unable to get signal to use our machine properly. When this happens, our guides are advised to stop at an ATM instead for customers to get cash out. Gilly did stop the bus within a few metres of 2 ATMs for your boyfriend to withdraw money, and it seems there was a problem with his card not working in these ATMs, which we cannot be held responsible for. He was then driven to another ATM and the problem was sorted out with the minimum of fuss. Gilly did not make your boyfriend wander the streets as you seem to suggest in your review, he drove him to and from each ATM.
You are correct, is it 2014, not 1954- although this is also Far North Queensland 2014. No my guides are not required to wear "safari man" uniforms and pull their socks up, but yes they are required to help customers over rocks, especially on wet days when there is a very real possibility of someone slipping over and hurting themselves. To my knowledge, you did not make it aware that you found it offensive at the time. And honestly, around here, a bloke calling a lady "chicky", "love" or "babe" is not meant to be offensive. It's the same thing as Americans calling people "dude", British people calling a publican "Governor" or Kiwis calling someone "bro" or "cuz".
I have reviewed the photos of Josephine Falls from that day and Gilly was well within the company limits to let people swim there. Yes that spot can be dangerous, which is why we have tight regulations about swimming there. All my guides have been shown how to perform basic rescues and recognise the signs of flash floods and conditions that may cause flash flooding. I myself used to be a white water instructor right up to grade 4-5 rapids. I have been there countless times in countless different weather conditions. I have also observed that particular spot at countless different water levels and have set regulations on swimming there. The day you were there was well within regulations, therefore I don't agree it was foolish of Gilly or in any way dangerous that day.
Captain Matty
Owner/Manager