The Reef Hotel Casino
The Reef Hotel Casino
3.5
10:00 AM - 2:00 AM
Monday
10:00 AM - 2:00 AM
Tuesday
10:00 AM - 2:00 AM
Wednesday
10:00 AM - 2:00 AM
Thursday
10:00 AM - 2:00 AM
Friday
10:00 AM - 4:00 AM
Saturday
10:00 AM - 4:00 AM
Sunday
10:00 AM - 2:00 AM
About
CAIRNS NUMBER 1 ENTERTAINMENT COMPLEX! Luxury 5 Star accommodation in Cairns' number 1 entertainment complex. The Reef Hotel Casino has you covered, whether it’s a chilled Sunday session in BAR36 or a big night on the town, with great local and international music acts, talented mixologist’s and stunning food, not to mention Far North Queensland’s # 1 destination for gaming. We offer the perfect setting for any event with an extensive choice of Conference Venues in Cairns, function and meeting rooms available at the Pullman Reef Hotel Casino. The Reef Hotel Casino, 35 - 41 Wharf St, Cairns QLD 4870, Australia
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
3.5
676 reviews
Excellent
163
Very good
237
Average
190
Poor
47
Terrible
39
Val M
Caloundra, Australia10 contributions
Jun 2021
We stayed a Saturday night at this hotel and would be very happy to do so again. The staff were extremely friendly and accommodating which is always a winner for me. The hotel itself was clean and modern, rooms were similarly clean and comfortable. My wife went a little extra to get the inlet view and that was worthwhile to enjoy the small deck.
The location was obviously ideal if you are looking to visit the casino, though not our focus. Instead, we felt it was well placed at the bottom of the CBD, on a corner running directly into the main streets. Being at the south end of the Esplanade encouraged a nice browse/walk of the eateries/retail and close to the public lagoon. Very convenient and avoided the more urban/busy feel of being in the middle of town. The Hemingway’s Brewery was across the road and has a nice aspect to it as it sits on the inlet. Plenty of eats nearby but we enjoyed a tasty and affordable meal at the Soy Kitchen/Bar 26 attached to the Hotel and would recommend this for its convenience and food quality. May want to book ahead if you want to try the tempting sounding Tamarind Restaurant. Only issue, for my wife, was getting a coffee after midday( on the weekend) if you didn't want to go into the casino, but she found one. Else, all good.
The location was obviously ideal if you are looking to visit the casino, though not our focus. Instead, we felt it was well placed at the bottom of the CBD, on a corner running directly into the main streets. Being at the south end of the Esplanade encouraged a nice browse/walk of the eateries/retail and close to the public lagoon. Very convenient and avoided the more urban/busy feel of being in the middle of town. The Hemingway’s Brewery was across the road and has a nice aspect to it as it sits on the inlet. Plenty of eats nearby but we enjoyed a tasty and affordable meal at the Soy Kitchen/Bar 26 attached to the Hotel and would recommend this for its convenience and food quality. May want to book ahead if you want to try the tempting sounding Tamarind Restaurant. Only issue, for my wife, was getting a coffee after midday( on the weekend) if you didn't want to go into the casino, but she found one. Else, all good.
Written June 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear valm453,
Thank you so much for your wonderful review!
It's so nice to hear that you had such a fantastic time here with us and that so many aspects of your stay were highlighted! We really do appreciate your in depth comments and recommendations.
Again thank you for your time and we look forward to having the pleasure of welcoming you back in the future.
Sincerely
Wayne Reynolds
General Manager Hotel
Written July 30, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Got2try
Sydney, Australia671 contributions
Feb 2022
Toni - couldn't do enough for us. She explained how to play KENO, and how to change the poker machines from 2cents to 5cents, and even explaining how to claim our winnings. All staff members were outstanding - love my cocktails made by Jazzi-tall red haired young lady. Simply amazing place.
Written February 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Got2try
Thank you for your positive comments.
We are glad to hear that you had a positive experience and enjoyed your cocktails.
We truly appreciate the feedback and will make sure to pass this review onto Toni and relevant departments. Our goal is to deliver exceptional service to our guests, glad we were able to meet your expectations.
Look forward to seeing you again soon.
Regards – The Reef Hotel Casino
Written September 4, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Barbara L
Adelaide, Australia313 contributions
Dec 2021
We spent few hours here just having a drink and playing the pokies. Collection of winnings is done by inserting a card to transfer the money which you later put into another machine for collection. The reef live floor display was very beautiful and nice touch on the way in. Live music was playing good songs
Written December 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Barbara L,
Thank you for your positive comments.
We are glad to hear that you had a positive experience and look forward to serving you again soon.
We truly appreciate the feedback and will make sure to pass this review onto the relevant people. Our goal is to deliver exceptional service to our guests, glad we were able to meet your expectations.
Regards – The Reef Hotel Casino
Written September 4, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chris1967d
Leigh-on Sea, UK195 contributions
Apr 2022
The Hotel is beautiful in itself but really let down by shabby restaurants and cafe for breakfast and coffee. The Casino is fun but after a certain time the visitors are like a who’s who of dross. X However can I say the Full marks are given for Matthew the Consierge. He is brilliant in he made the trip just right I hope he gets the commendation he deserved. He was excellient
Written April 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Chris1967d,
Thank you for your positive comments.
We are glad to hear that you had a positive experience and look forward to serving you again soon.
We truly appreciate the feedback and will make sure to pass this review onto the relevant people. Our goal is to deliver exceptional service to our guests, glad we were able to meet your expectations.
Regards – The Reef Hotel Casino
Written September 4, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
paulc24rbp
Brisbane, Australia77 contributions
Apr 2021
Went in for dinner at Flinders grill. Staff were polite and the food was reasonably good. The issue was that there is an inadequate amount of seating. People were walking away as the place was full and there is no real plan B. The only other option was to go upstairs where they only have 4 items on the reduced menu. The very small lounge area had enough seating for about 20 people and just about every seat was torn or dirty. Needs work.
Written April 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback, paulc24rbp. Please be assured that we have passed your feedback onto the appropriate department. We hope that we have the opportunity of welcoming you back in the future.
Written May 9, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Leanne O
1 contribution
Mar 2022 • Couples
Where do i start. water costs $5.00. If you know pit boss its free. Most expensive water ever. Im talking about Casino, not hotel. Spend a fortune and cannot get a bottle of water. They only want you drinking alcohol. The worst poker machine chairs also. No room to move between machines , chairs too heavy to move , and if you are not 6 feet tall eye level is below the window and you crane your neck to look ip.
Written March 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello leanneo497,
Thank you for your review. I have forwarded it onto the relevant department for feedback.
Sorry to hear we did not meet your expectations on this occasion. If you have any further feedback please do not hesitate to let us know.
Regards, The Reef Hotel Casino
Written September 4, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Radarz
Melbourne, Australia417 contributions
May 2022
We stayed here for 5 nights on a Luxury Escapes deal. While not cheap, it is in fact as good as they say. Rated at No 2 in Cairns at the time of this review, it did live up to its name. Plenty of places to eat and drink, friendly and helpful staff and on site parking at $12/day. Room was excellent. especially the bathroom with double sinks and separated toilet. While not a complaint, the lounge was starting to show wear on the fron edges, but was still comfortable none the less. Very handy location, just out of the CBD which was good on the weekend whenthe town goes a bit nuts. SHor walk to other restarants and right by the jetty wherethe boat tours go from. Well done.
Written June 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Radarz,
Thank you for your positive comments.
We are glad to hear that you had a positive experience and look forward to serving you again soon.
We truly appreciate the feedback and will make sure to pass this review onto the relevant people. Our goal is to deliver exceptional service to our guests, glad we were able to meet your expectations.
Regards – The Reef Hotel Casino
Written September 4, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michelle S
Port Douglas, Australia177 contributions
Dec 2019
I am not a gambler so the only reason I came in to the casino was because of my friends.
Unfortunately they wanted to eat at the cafe in there...yuk...terrible food.
I have to be honest, this casino did not scream "come and play" .. it really feels very uninviting. Hopefully I can talk my friends from ever visitng there again.
Unfortunately they wanted to eat at the cafe in there...yuk...terrible food.
I have to be honest, this casino did not scream "come and play" .. it really feels very uninviting. Hopefully I can talk my friends from ever visitng there again.
Written January 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks, Michelle S for taking the time to review us on TripAdvisor. We do hope you will visit us again and we meet your expectations.
Written January 22, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
leocastrophotography
Gold Coast, Australia104 contributions
Worst service and for an ex dealer it was extremely disappointing. Will not recommend it or visit again.. most of the staff did not care and looked like it was all a bother to them. Dealers did not follow rules as expected and waiters not very helpful. The best thing about the casino is the pokies as they do what they are supposed to do take your money.
Written April 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for taking the time to review us, please be assured that we have passed your feedback onto the appropriate department. We hope that we have the opportunity of welcoming you back in the future.
Written April 27, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BHP534
Mooloolaba, Australia158 contributions
Aug 2023 • Solo
I have stayed here previously, so didn't hesitate to book again. Everything about this hotel is 5 star. It isn't cheap, but you get what you pay for. The staff are excellent and very well trained. The speed in which room service meals are delivered, is nothing short of amazing. Breakfast in the cafe downstairs was good, as was dinner in the Tamarind Restaurant. I made sure to get a Riverview suite, it was very quiet and also very comfortable.The bonus for me was they give you a free $5 token each day for the casino and on my first day, in just 5 minutes I won a $175 !!!!
Written August 23, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello BHP534,
Thank you for your review.
We are glad to hear that you had a positive experience and look forward to serving you again soon.
We truly appreciate the feedback and will make sure to pass this review onto the relevant people. Our goal is to deliver exceptional service to our guests, glad we were able to meet your expectations.
Regards – The Reef Hotel Casino
Written September 4, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kaleb566157
Des Moines, Iowa
If I'm from the US and visiting casino am I allowed to gamble?
Written January 13, 2019
Yes. All visitors over 18 are allowed to gamble. Please take a good form of ID with you
Written January 13, 2019
The simple answer is yes. BUT it is up to the discretion of the door people, so my suggestion is to have a spare pair of shoes with you - sandals are fine to slip on if needed. Why go all the way there to be (unlikely as it is ) turned away
Written January 8, 2019
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