We bought our tickets to Taronga Zoo, incl. return ferry tickets, online, for departure 8:50am from Darling Harbour on Sunday 22/01. We waited at the Fantasea shop and the ferry in front of us. 8:50 came and went, and nobody pitched up. 9am: I phoned the 1800 number twice, nobody answered. The mobile number listed was disconnected. At 9:08am the person arrived at the shop and opened up. He said that the ferry left at 8:50am but it left from the Aquarium wharf, not from the Darling Harbour wharf - - which is not stated on either the website nor on my email confirmation - this would have been VERY useful to know. He then said that the next ferry is at 10:10. So we left the shop to wait. He then ran after us and said he phoned and there is a ferry at 9:30 and we should come with him to get our paper tickets for the zoo and the ferry, as well as the timetable. If we had left on the 8:50 ferry, where would we receive our paper tickets? Would the email confirmation have been accepted? (If so, why did we need paper tickets?) He then apologised. The crew of the ferry were VERY FRIENDLY and helpful. It was a rainy day and they gave us kitchen towels to dry the seats if we wanted to sit outside.