Visited as a long overdue, special treat for myself & 2 friends. Eden Hall is a beautiful setting, peaceful and quiet with fabulous features. The spa is wonderful, everything is high spec, sparkling clean and easy to navigate. The prices very much reflect this (spa day was £140 each with lunch included), but didn’t quite pull up to meeting expectations; coffee at £5 was not hot & delays to orders in the conservatory cafe with no real apology being given were disappointing. Tap water only was included with lunch and house wine was the cheapest at £35.50 a bottle which caused a little intake of breath! We were lucky to have a mild sunny day so the outdoor pool area was busy and although there was a sign saying loungers couldn’t be reserved by towels, there were none without towels on them. The indoor pool included two jacuzzi sections “which activated at regular intervals” according to signage but we sat in both for 15 minutes and neither came on; we were giggling about this seeing several people like us moving from one area to the other with no luck! My friend almost lost a £300 pair of glasses having hung her robe up on the changing room near our lockers while she dried her hair, coming back to pack her bag to find the hooks had been cleared of guests robes- luckily the staff managed to rummage through their laundry bin and found them! Check out was a little frantic having to scan each wristband individually, I had already checked us all out & paid our extras but my friends were called over as they left their wristbands & we had to wait in the busy reception (new guests were checking in for twilight sessions), while the staff seemingly made sure we weren’t doing a runner……..a little embarrassing & unnecessary to say the least! Would we go again, probably yes but now we know what to expect we will complain on the day if we don’t feel the experience meets the cost, rather than coming away feeling we had paid for something that didn’t meet our expectations.

We booked the evening, or twilight, package in order to give our teenage girls their first experience of a spa. This is a great idea because you get to experience all the areas of the spa at a reduced price. Eden Hall is beautiful, and even more so at night with thinking lights and a wonderful fire pit area. The food was wonderful too - tasty and plentiful. If you're on the evening package get in early though or you'll be using up your 3 hours waiting for a table.

The huge outdoor pool was delightfully hot and had those little 'nests' for couples to receive pummelling through bubbles. One was not really able to swim in there during the evening hours, as it was quite full, which was a shame. I am tall, and I know I would have touched others if I had swum. There wasn't enough time for the thermal part, so we did not use it and can't say how it is. The sauna was spacious and felt very hot. As a German I really don't get how people are allowed to sit in their own sweat (in their costumes) without a towel underneath them to protect the space for others. It's actually disgusting. But it obviously doesn't matter to the people using this facility. For UK standards, this spa was certainly outstanding. It's beautifully set up in a beautiful place and building, and if one has the budget for it, one can have a wonderful, relaxing time there. We did not go for treatments because they were too expensive for us. We felt this place is for those with a lot of money. There were no clocks around, so we were never able to see what time it was, which we needed to know because of the evening session's time constraint of 3 hours. They flew by and we had a good relaxation in the outdoor pool and the sauna. And the light dinner was very delicious - we had the yellow Thai curry. For extras, like a starter or a pudding, as well as for the drinks we had to pay. So, in the end we paid £175 for 3 hours as a couple. We find that too much. In very amazing German spas you pay 35 Euros for a 12-hour day in a spa that the British can only dream of. So, that's what we're going to do again in the future.

We had a lovely relaxing day a nice family get together just what we all needed. The food was excellent and delicious this was a good idea from our granddaughter Leah. On our way out we discovered we had a flat tyre roadside service said because of weather conditions we would have had to wait hours but hey The chef was walking by in the distance we asked if he could help us, he literally just got on with it in record time and put the spare tyre on for us even though it was raining. So we would like a big shout out to him not only did he produces good food but also helped us out without hesitation thankyou so much Micheal. We would definitely go again.

What a beautiful place Eden Hall is. Wonderful treatments and very friendly staff. Food was out of this world. The thermal outdoor pool is stunning and a real treat especially in November. The firepit is a must visit with cosy hot water bottles. - I had a facial with Faith. She was so lovely, knowledgeable and the facial was perfect. - I had a pregnancy massage with Maria and again, she was wonderful, knowledgeable and the massage was amazing! Ended up buying some massage oil and it’s allowing me to prologue my experience at Eden Hall from home. Would highly recommend both Faith and Maria - thank you for your attentiveness and professionalism. Couple of things I would like to add that I personally think could be improved to really make this day perfect: 1) everyone arrives at the same time so there’s a huge queue at 9am. This means you don’t end up checking in until about half past. Well my first treatment was at 10 so this was a huge rush. I am pregnant and thought I would be able to visit the food are at 9-9:15 ish but instead, as the check in was so long, I was starving for my treatment so asked the staff if I could just grab some toast. They kindly obliged but that isn’t a great start. The breakfast area was very busy with only a couple of people taking orders. In short this could be resolved by staggered check in times and more staff. 2) the sample products in the post treatment room were all empty. Could have done with attention being paid to fill them up. 3) the water canisters were empty in reception a lot especially at the end of the day. 4) I saw people walking round taking drinks orders but nobody asked if we wanted any. I think this again a case of could have done with more staff. At the fire pit was a QR code… maybe have some more of these around?

We would highly recommend Eden Day Spa. The surroundings are beautiful, particularly the outdoor spa garden. All of the staff that we interacted with were polite and friendly and couldn’t do enough for you. We personally found the lunch menu to be one of the best we’ve had at any of the spa’s we’ve visited with plenty of options whether you want some comfort food or a lighter/healthier option. It is a little pricey for some of the drinks but no more so than any other spa and the quality/service justifies it in our opinion. The gym is on the smaller side but has been really nicely done with enough equipment for a light workout. We have also been to the sister spa, Hoar Cross Hall - personally we find the thermal experiences to be slightly better there with more options and it has the heated water beds/more seating/lounging spaces but the restaurant and conservatory area at Eden Hall are better. It would be nice to have some comfier seating around the main pool, especially as seating is a little limited in other areas. The women’s changing room was vast with plenty of lockers and hairdryers available, unfortunately the mens was very small in comparison with limited space to get ready. If you’re looking for a place to unwind and escape for everything for a day this, or Hoar Cross Hall are both great choices.

Delicious food in the 7th Heaven restaurant. Abundance of fresh towels available. Ability to change size of dressing gown at reception should you want that oversized snuggly feeling. If all the facilities are working AND at the correct temperatures then it truly is a luxuriously relaxing day. If they’re not, it can put a dampener on the day that seems to be increasing in price day by day.

Eden hall is a stunning location with good spa favourites. Outside Hydro and quiet rooms are superb. However, don't expect a relaxing evening. They book too many people in and it's very noisy with people talking and laughing .... And shouting! Im sure a full day spa would be better, but that's at a huge cost difference. Twilight spas aren't relaxing. There were at least 60 plus people using the 6 sensory rooms . Crowded, limited lockers and constant talking everywhere. Just not a relaxing experiences at all. Ford in the Vinery was exceptional however.

Eden Hall is an amazing spa all round! We booked the serenity spa day with added on breakfast so were able to spend the whole day (8am-6pm) using the spa facilities. The breakfast was fabulous and great value for money, couldn’t recommend the treatments enough too. Myself and my mum had Lorna and Safia for our treatments and they were absolutely fantastic. Personally I had Lorna, and she was so chatty to me (which put me at ease) and such a delight to have met and a credit to Eden Hall’s team. Another amazing person we met was Mia who served us at lunch, she accommodated our desert to come after our treatments and was such a lovely person. The facilities were amazing and nothing ever felt too packed, we loved the outside hydrotherapy pool and sauna the most! All of the facilities were spotless and their is clearly a lot of attention to detail that all staff put in to make our day so enjoyable🥰

The facilities are very good. Only reason I didn’t give 5* was because I would like the indoor pool to be warmer and I think it could do with another room to rest/snooze with facilities for 2 people to lie down together. Dressing gowns a bit thin when you’re coming out of the outside hot pool (which is amazing). Good etiquette by users and unlike somewhere else we went to recently, no one in bare feet. The food was ok. Not amazing. Staff did not seem to have an understanding of what Crohn’s disease was but they tried to accommodate my needs. Drinks were extra even though we had booked a 3 course lunch, not even one complimentary drink. The little machine that drains your swimwear is just amazing. The massage was not worth £100 in my opinion (£200 for both of us) and no facilities to do a couple massage in the same room. If/when we go again I would not repeat it. We had the back and facial Elemis massage and my husband in particular hated it because his masseuse pulled his hair quite a lot apparently. Mine didn’t but I was not particularly relaxed after. It was ok-ish, not “nice” or “lovely”. Overall a nice experience and we will go back minus the treatment.