Active Tots
Playgrounds • Game & Entertainment Centers
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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3.0
49 reviews
Excellent
12
Very good
11
Average
7
Poor
7
Terrible
12

Victoria
Farnborough, UK71 contributions
Aug 2022 • Family
Ive been once before when my little boy was about 9m and he loved it then, he has now just turned one and loved it even more as hes more aware of everything.

Perfect for little ones as no big kids to take over the play.

As much as I love active tots and will return found it quite expensive as I went with my mum and having to pay for two adults and a child is an expensive 90 mins especially when we had a coffee too in the cafe.

During the summer months they have a lovely outside area but the role play area was cleared, so I assume its either role Play or outside which was a little disappointing.

Written August 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

L Hallett
Basingstoke, UK6 contributions
Sep 2022 • Family
My 2 year old son & I have attended this setting a few times. Every time he has thoroughly enjoyed it. He really likes the Toddle Village throughout the colder months.

THE SETTING.
The setting itself is in a beautiful location, surrounded by fields. There is plenty of parking available. The setting inside is clean & well presented throughout.

The staff set the areas up well to invite children in to play. Particularly the Toddle Village seems to be set up nicely at the beginning of the session.

FOOD.
I believe that the food is reasonably priced & the
quality is good. They have a no bag holding policy for the tables which works well as there are plenty of tables for when you want to eat & the staff get the food ready for a time you request. Which is super handy!!
On our most recent visit, I was unable to finish my panini in one sitting as my toddler wanted to continue playing. When I returned my panini was still there & the lady in the kitchen said that she didn’t want to clear it away in case it wasn’t finished which I really appreciate.
My sons cheese platter was presented in a sweet little car plate which he loved!!

STAFF.
In my experience- I have no issues with the staff being unfriendly. The owner has always been welcoming & said hello or smiled as she walks around the setting (I understand she must be super busy making sure things run smoothly throughout the sessions & with other business related stuff that we don’t see going on!!)
Kitchen staff are always lovely too. Very smiley & happy to assist with anything.

Only downside is that availability of sessions always seems to be low or none available. (But that is because I appreciate they want to make sure the place isn’t too busy.)
Written October 13, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

sarahjaneBasingstoke
basingstoke19 contributions
Oct 2020 • Family
This place could be great for little ones just a shame you are made to feel like you are an inconvenience to the staff. I understand Covid has everyone a little tense but the two ladies have not been friendly at all, I feel like I’m imposing in their living room. If you open a place for children you should at least try and smile. Ladies please try and improve your manner, you have such a gem of a place its just not very welcoming at all.
Written October 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

HannahYoung1990
Calcot, UK78 contributions
Jun 2022 • Family
I visited Active Tots with my Mum and my 1 year old daughter yesterday.

My daughter had her 1 year jabs in the morning and was very content prior to visiting, however when we arrived, the jabs had a really adverse effect on her. She was inconsolable, in a lot of distress and screaming the place down.

We went inside for 5 minutes to try and calm her down but the situation seemed to escalate. We didn’t want to ruin everyone else’s experience so we left quickly.
The receptionist was not very empathetic, didn’t offer any help or even glance our way during this time. We struggled to get her attention when we wanted to leave, as she was more concerned about a conversation with another parent re booking a party rather than helping a screaming baby in distress.

I asked if I could switch the dates and come back another time, as it was my first visit and was quite a lot of money for entry when I couldn’t enjoy the experience. However was told as per their Terms & Conditions there are no refunds or change in dates allowed.
I understand that they run a business and can’t do this for everyone, however I think the situation I was in was quite different to not turning up or trying to cancel or change the day before. There was just no empathy at all and it’s clear they are all about the money - especially reading the other reviews on here.

It’s a real shame as they could have had a lot of business from myself and my friends but I won’t be going back or recommending them whatsoever!
Written June 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Emj84
1 contribution
Jan 2020 • Family
I visited this soft play venue today with my 1 year old son. The venue is situated in beautiful surroundings, however as soon as you walk in through the door you are greeted with rude unfriendly staff who never seem to smile!! The staff seem to see their customers as a massive inconvenience and if you try to smile at them and make conversation good luck as clearly they don’t like to communicate. There are too many silly rules and I felt like a child myself having to abide by them all! The other thing that was very annoying was the £10 minimum spend on a card and the fact we had to set up a tab, it seemed like a very strange system and really unnecessary when it's such an expensive venue. I ordered a tomato pasta for my son at £2.99, which I though was a bit expensive. When it came out it was in a small bowl, had hardly any tomato sauce and it was cold. It didn’t look very nice to eat at all! When I complained about it the lady who I think was the manager said ‘it’s expensive because we have over heads to cover and you lot are messy, so the cost covers the clean up after you, along with you being able to use our plastic plates, bowls and bibs’. There was no apology at all for my sons meal being cold or the fact that there was hardly any sauce, the customer service was atrocious! I will never go back to active tots due to the service and treatment we received when we were in there!
Written February 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Rachel B
7 contributions
Jul 2022 • Friends
Dear Sally-Anne,

We just wanted to say thank you so much for hosting our daughters birthday party and all the hard work you put into it. You made it so special for her. It was all so very well organised.

Charlotte, her sister and all their friends had such a wonderful time. They had so much choice with what to play with. There was plenty of shade, water play and beverages to keep everyone cool.

The food was great and catered for all needs. We didn't have to lift a finger which meant we got to spend time speaking to all our guests and watch the children play and capture all those special moments.

We would highly recommend your venue.

Thank you again and see you soon for more soft play and garden play.

Many thanks,
Rachel and Peter
Written July 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jane S
2 contributions
Jan 2020 • Family
I visited this soft play venue last week with my 2 year old daughter. It's in a lovely venue, beautiful surroundings and the facilities are small but in very good condition & well looked after, so my first impressions were all good. However I was almost immediately taken aback with how grumpy and rude the staff were. They seem in a permanent stressed state, they don't seem to enjoy their jobs or even like children and they don't make any effort with the customers to be polite! It wasnt even particularly busy, so i couldn't understand why they seemed so stressed out! There are too many petty rules laid down in quite a stern way on entrance, I felt like I had stepped back in time to somewhere quite old fashioned and I really don't like the fact that the staff tidy and clean around you all the time, it didn't make me feel relaxed or like my little girl could do anything. I don't like the way the staff talk to the customers either, it made me feel as if we were a hinderence. The other thing that annoyed me was the £10 minimum spend on a card and the fact I had to set up a tab, it seemed a very antiquated system and very unnecessary when it's such an expensive venue. It's such a shame, as this place could be a little gem in the right hands. If I could buy the place and replace it with happy, friendly, welcoming staff with sensible rules and a relaxed atmosphere I would jump at the chance.
Written January 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

HarryG
Hampshire, UK16 contributions
Jan 2022 • Family
Really enjoyed our visit to Active Tots. First time we've been and we will certainly be back. Their safety and hygiene measures are fantastic and because numbers are limited it feels comfortable. Prices are really reasonable and plenty of on site parking. Delicious coffee and excellent soft play. I have to say for a soft play centre it was incredibly clean and we cannot wait to return!
Written January 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Zoe S
1 contribution
Oct 2022 • Solo
The best soft play for babies & toddlers! It’s clean, safe, food is great & the staff are lovely! The kitchen staff took my son’s allergies very seriously. They have different themes for special occasions (Halloween/ Christmas etc) The toddle village is lovely and the garden is wonderful in the summer. The price to pay is very reasonable. Because all the equipment is “toddler level” it’s safe and little person friendly! It’s also not a work out for the adults!
Written October 31, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

LizzeyG
NW London19 contributions
Apr 2018 • Family
Warning! Good luck with feeding your baby if you are taking the Baby Led Weaning approach to weaning!

Information on the website regarding bringing your own food if you are weaning your baby is very misleading. My son is 8 months old and is weaning at the moment (with a number of allergies) and was gumming his way through a slice of bread as I waited for my lunch when we were approached by a member of staff (maybe the owner?) who said "I won't take his food from him this time but as you aren't feeding him puree, you need to buy him lunch here next time as we sell what you are feeding him, you should have bought him that sandwich from here". So rude and made me feel so humiliated! Weaning doesn't always equal spoonfed pureed food! My 2 friends were feeding their babies puree pouches from home, but this was apparently ok, even though these are also sold at Active Tots!🤔 I could understand her point if I was sitting there tucking into lunch from home but I had ordered from the menu.

Oh, and there was a sign up stating that babies who are weaning up to the age of 12 months can be fed food from home. Very confusing! I won't be going back and have since mentioned my experience to a few friends with babies and they've had a bad experience too (again due to the ridiculous rules and staff rudeness). It is such a shame as is a great concept but not very baby friendly (ironic, really!).

Lots of signs around the place telling us what we shouldn't be doing. These just make most people feel uncomfortable.

I posted this review on their Facebook page and it was promptly removed so it just shows how passionate the owners of Active Tots feel about their customers.

Perhaps they could consider attending a weaning workshop (run for free locally) to familiarise themselves with the modern day approaches to weaning babies. It might help them to have a better understanding of their customers.
Written April 8, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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