Genting Casino Stoke

Genting Casino Stoke, Hanley: Hours, Address, Genting Casino Stoke Reviews: 4.5/5

Genting Casino Stoke
4.5
12:00 PM - 6:00 AM
Monday
12:00 PM - 6:00 AM
Tuesday
12:00 PM - 6:00 AM
Wednesday
12:00 PM - 6:00 AM
Thursday
12:00 PM - 6:00 AM
Friday
12:00 PM - 6:00 AM
Saturday
12:00 PM - 6:00 AM
Sunday
12:00 PM - 6:00 AM
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Casino Late Bar Gaming Slots Electronic Gaming Bar Food Roulette Blackjack Great Hospitality and Customer Service
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
137 reviews
Excellent
100
Very good
17
Average
7
Poor
4
Terrible
9

MandySpuddy1973
Stoke on Trent14 contributions
Sep 2020 • Friends
Went tonight with my sisters for a bite to eat and a drink. From entry to exit felt totally safe. PPE being used and hand sanitizer available. Was served drinks and food by Danny who was as lovely and professional as ever. Highly recommended
Written September 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Really pleased that you enjoyed your latest experience at Genting Casino Stoke. Hope to see you again soon!
Written October 3, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

CCC
Manchester, UK49 contributions
Apr 2022 • Couples
Excellent customer service from everyone. Especially Emma and fish.

Our order is always ready without even asking. So friendly, chatty and welcoming.

Had bar food also which is always nice.

Great night out if you fancy something away from your typical bars and pubs.
Written April 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Benjamin D
Newcastle-under-Lyme, UK715 contributions
Dec 2014 • Friends
I visited genting casino at stoke just before xmas with my work colleagues after our christmas meal, the staff were very helpful in registering some of my colleagues. The interior is very smart and clean and presentable, i will be glad to return to this casino as i felt very welcomed.
Written January 20, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We pride ourselves in keeping the appearance of the casino in top shape and glad that you have commented on this. We look forward to seeing you again in the club. Thank you for the kind comments.
Written May 14, 2015
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

EddieMunster1974
Stoke-on-Trent, UK4 contributions
Aug 2021 • Couples
I'm actually in the casino right now. Arrived at 2 am. They said they served til 3am. No one was behind the bar. Waited at the bar for 10 minutes and no one came. Went to the front desk to tell them. The guy there talked to me like I was an idiot. He shouted across to a girl who was collecting glasses to serve us, she went behind the bar and served us very courteously. She was very good, he was an imbecile.
Written August 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Glad to see that your thirst was dealt with very quickly and promptly by the valet who was already at the bar cleaning. Hope to see you soon.
Written October 3, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

HonestJohn12345
1 contribution
Jun 2017 • Friends
Well I booked a night of entertainment for my mother's 60th Birthday. Unfortunately we received threats of violence from a paralytic reveller. We appealed to management (Gary floor manager) who did nothing to help and in fact befriended our aggressor then insulted our party (including my elderly mother and father and my wife). Utterly shocking. Not a safe place to go and shameful management.
Written July 5, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ian T
Stoke-on-Trent, UK16 contributions
Sep 2013 • Couples
First time here since changing from Circus Casino, and so disappointed. Booked table for 9pm, got a call later asking if i could be put back till 9:30pm which i agreed too, thinking it would be busy. On arrival we was impressed with the refurb, making it look very up market, but noticed quickly how cold it was, wish i had taken a jumper or coat. Don't know why our booking was put back as food area not busy at all!! Anyway after been seated for our food, the 4 waiters forgot about us, so it was 10pm before they took our order, by this time the entertainment had started, which was a couple singing songs from Grease etc, it wasn't the fact that they were poor that bothered me it was when the woman singer started to jump around in the aisles trying to get people to join in, while people were still eating. The plus side to the night was that the Gammon we had was probably the best i have had for a very long time, but the chef needs more practice doing onion rings, (to burnt, to much batter couldn't taste the onion). We decided not to have a pudding as the singer was still trying to shove the mic in front of us. Food was good value £27 for two of us, but disappointed about the £2 each supplement charge for poor service.
Another gripe i have compared to when it was a Circus Casino, the staff looked very depressed didn't see an encouraging smile all night, and their dress code (uniforms) looked tatty.
Maybe i'm getting old but, one thing i learn't is you don't need to doll yourself up to get in anymore, it no longer a special place to go, other couples we spoke to had spent all day buying new outfits to wear, only to realise your tracky bottoms or jeans would do. Previously we have spent 6/7 hours there, last night we were out of there by midnight. Very disappointed.
Written September 29, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

carpetmart
Stoke-on-Trent, UK33 contributions
Aug 2012
dirty bar area,tables full of empty plates etc. not enough gaming tables open. we were told they didnt have enough staff to open any more. It must be the only casino ive been to that dosnt want to take money !
all in all it was scruffy.
visit the genting in blackpool earlier in the year it was much better.
Written August 26, 2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Since this review the Casino has undergone a huge refurbishment to make it the place to be in Stoke.
Written July 22, 2013
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Gemma T
52 contributions
Jan 2018 • Friends
Me and my family went here for New Year’s Eve hoping for a special evening however the customer service and quality of food was a disgrace.

Paying £55 each we find out managers were cooking in the kitchen which would explain why my meal was not cooked correctly after complaining about this waiting 20mins (all my family had eaten theirs) to receive another dish over cooked steak I wanted my money back and just the desert since my entire evening was based there and I had been waiting all evening to eat. The manager then said were not giving you desert if you want your money back. How rude and disgusting, they were unable to cook properly and they would prefer me to go hungry for the evening. I’ve never been so annoyed I have never experienced such a disgraceful service to charge that price for food that was either cold, over cooked and obviously cooked not by proper chefs was a disgrace.
Written January 1, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Trader trips and breaks
Stoke-on-Trent, UK75 contributions
Jan 2015 • Friends
we were invited by friends to join them for a meal here, most of my experiences of meals in large venues on nye have not been good but this one has changed the rule book, lovely well prepared and cooked and attentive service. We even won on the roulette wheel
Written January 11, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
So glad you enjoyed your New Year's Eve experience with our casino and hopefully this has changed your perception of large venues. We are known for our fabulous New Year's Eve and I spent half of it dressed as a Star Wars Stormtrooper lol.
Written May 14, 2015
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

lancslads4917
Preston, UK67 contributions
Jan 2015 • Couples
Smart decor and welcoming door staff. Ability to choose low gamble options on all facilities. Snacks and meals at reasonable prices for good quality food presented well.
Written January 7, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Not everyone (including me) is a high roller so having the lower stakes on games is a welcome sight. Hope to see you again and thanks for the review.
Written May 14, 2015
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Frequently Asked Questions about Genting Casino Stoke

Genting Casino Stoke is open:
  • Sun - Sat 12:00 PM - 6:00 AM