Casino De Genting

Casino De Genting, Bentong: Address, Phone Number, Casino De Genting Reviews: 3.5/5

Casino De Genting
3.5
What people are saying
Don’t waste your money or time. Worst Experience Ever. Just DISGUSTING and not English Speaking Friendly :-(
Nov 2019
Our experience was awful. We New Zealanders pride ourselves on being hospitable and tidy Kiwi’s. Even before entering the Casino the staff were not helpful at all. We felt frowned upon and looked down. We asked a question to try and understand the do’s and don’t and were told rudely to read instructions which were not at all in English. If they were we would not have asked the question. When entering the Casino the overwhelming smoke was awful. We asked where the non smoking area was where a staff member who again treated us rudely pointed towards the middle of the floor. We walked through so much smoke before getting to the designated area for non smokers. It was disgusting. Thought to use the toilet beforehand. These toilets were absolutely filthy. There were faeces floating in water throughout and urine all over the toilet seats. Busting to go to the toilet thought I would try another toilet. After visiting 3 others on sight which were no better I had to settle for the best of all. This whole experience made me gag. I raised the filthy toilets with 3 different staff and was told (my words and trying to be polite) they were clean enough. What on earth... There were signs throughout the Casino that stated the slots games were some of the best in the world. Not sure who rated these but they were far from it. This Casino was not only the worst we have visited and we have been to many all over the world. Genting as a whole was AMAZING. Someone needs to do something about the Casino as it brings down down right down the experience which could be outstanding if the Casino standards were brought in line with the rest of the complex. Don’t waste your precious money or time at the Casino. It is DISGUSTING and not English speaking friendly. Staff could do well by learning about customer service. If we could post pictures we would but it was against the rules to take photos.

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3.5
95 reviews
Excellent
17
Very good
35
Average
27
Poor
3
Terrible
13

larrytB7444EG
5 contributions
Sentasa Resort and Shopping Mall
Dec 2019
Nice Casino, mostly Chinese gamblers, it was a rainy day but still lots of visitors, if you have no where to go, this a place to spend your day with nice foods and funs place for kids.
Written December 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Ngati Takaro
Wellington, New Zealand11 contributions
Don’t waste your money or time. Worst Experience Ever. Just DISGUSTING and not English Speaking Friendly :-(
Nov 2019 • Couples
Our experience was awful. We New Zealanders pride ourselves on being hospitable and tidy Kiwi’s. Even before entering the Casino the staff were not helpful at all. We felt frowned upon and looked down. We asked a question to try and understand the do’s and don’t and were told rudely to read instructions which were not at all in English. If they were we would not have asked the question.

When entering the Casino the overwhelming smoke was awful. We asked where the non smoking area was where a staff member who again treated us rudely pointed towards the middle of the floor. We walked through so much smoke before getting to the designated area for non smokers. It was disgusting.

Thought to use the toilet beforehand. These toilets were absolutely filthy. There were faeces floating in water throughout and urine all over the toilet seats. Busting to go to the toilet thought I would try another toilet. After visiting 3 others on sight which were no better I had to settle for the best of all. This whole experience made me gag. I raised the filthy toilets with 3 different staff and was told (my words and trying to be polite) they were clean enough. What on earth...

There were signs throughout the Casino that stated the slots games were some of the best in the world. Not sure who rated these but they were far from it.

This Casino was not only the worst we have visited and we have been to many all over the world.

Genting as a whole was AMAZING. Someone needs to do something about the Casino as it brings down down right down the experience which could be outstanding if the Casino standards were brought in line with the rest of the complex.

Don’t waste your precious money or time at the Casino. It is DISGUSTING and not English speaking friendly. Staff could do well by learning about customer service.

If we could post pictures we would but it was against the rules to take photos.
Written November 19, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

TJJINDI
Petaling Jaya, Malaysia101 contributions
Gamble Responsibly.
Aug 2019 • Solo
Won a lot here. Also knew when to stop. Can smoke everywhere, by the looks of it. Definitely will come back again.
Written September 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Leonardi L
2,285 contributions
Genting Highland Casino
Jul 2019 • Friends
Genting Highland Casino, located at Genting Highland, Pahang ...
It takes about an hour and half from downtown KL ( +/- 80 km), or two hours from the KLIA airport (+/- 140 km) ...
This highland, full of entertainment such as, indoor theme park, games, outdoor hiking, play gound, foodstall, resto, bar, casinoes, cable cars, etc ....
Written July 23, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

clintox79
Perth, Australia153 contributions
Not worth it just for the casino
Jun 2019 • Friends
came here in june and took the cable car up. the line took about 45 minutes to get into the cable car. the cable car itself is really cool.
we went into the casino and wasnt very impressed. there are no bars in the casino, so you cant get a drink, everyone can smoke inside and they were ashing on the carpet. was pretty rank.
However, the precinct around it was pretty cool. they had movies, traditional food, international food and some cool bars.

Tip 1: Get the express ticket for 5 bucks aussie and you skip the queue for the cable car
Tip 2: Skip the casino and walk around the joint. there is heaps more to do than to lose ya money
Written June 18, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

cliffordong888
Singapore, Singapore3 contributions
Genting first world hotel
May 2019 • Couples
Hotel staff not helpful at all. Asked for help because vending machine taken my money but did not dispense my food. Told me not under them and say they cannot help. Don’t even allow me to use their phone for a domestic call. During first night ask for change of room to same level as my family. Told me lots of stupid reasons. When I ask for her name, suddenly service became exceptionally well. Even offer so many alternative. Before just gave a stuck up attitude and heck care attitude. Lousy service! Rooms don’t even have shampoo, shower gel, tooth brush and tooth paste. We have to pay for it!
Written May 22, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

panin
Singapore, Singapore17 contributions
Beware for the given free credits
Nov 2018 • Couples
They said they would give out free credits to new applicant. But there’s a trick lie beneath. The staff will ridiculously do something wrong with your account, for example, repeat your title in the name field and consequently makes your account suspended. When you find out the problem at the casio, chances are you might not bother queuing for the membership service right away. And when you come back the other day, guess what, your given credits will be already expired. haha. what a joke!
Written November 22, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Soccer Tipsters
Usa, Japan2 contributions
Casino
Dec 2017
Casino is a 1995 American epic crime film directed by Martin Scorsese, starring Robert De Niro, Sharon Stone, and Joe Pesci.
Written October 8, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Tony L
Stockton-on-Tees, UK92 contributions
Long weekend visit
Sep 2018 • Couples
The casino is at the top of the Genting highlands.
Typical casino but note the following.
1. No bars inside
2. Only a couple of ATMs so take cash in with you or perpare to stand in long queues
3. You cannot take bags in. Lockers are expensive
4. You need a passport to collect winnings unless you are a member.
5. Queues for membership can be long

Nothing special as casinos go.
Written August 31, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Jacq P
23 contributions
Don't play here- Monte Carlo SLOT MACHINES problem
Aug 2018 • Family
I would not recommend playing at this casino.
Most of the SLOT machines have problems and i was cheated off Rm100. I put in rm300 and the machine jammed. The staff came and look into the situation which took about 30 mins. They said I put in RM200 only. I requested to watch the cctv but myself but was denied!!! I came to gamble but with this situation I'm not happy. Money don't grow on trees!!! Yes i felt cheated. The staffs were Min Yun, Krishna and Lim Siew Chin. The incident happened on 22 August 2018 at the Monte Carlo SLOT MACHINE! Time: about 10.30am++. I know how much cash I put in and I don't trust the cctv. Show me as proof if you want to say I'm a bluff!!!! I don't trust your employees either!!!!
The new casino at Sky Avenue is far better! Even though both are in Genting Highlands.
Written August 22, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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