Tourist Office Point
Tourist Office Point
5
About
Come with us and make the most of your holiday in the beautiful Algarve. Let us plan with you an exciting itinerary to give you the experience of a lifetime. Our services: Free info and maps ; Bike rentals and tours ; Holiday ativities (Bookings with discounts) ; Holiday Rentals ; Property Sales
Duration: < 1 hour
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
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5.0
227 reviews
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205
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net403
uk28 contributions
Sep 2020 • Couples
Can highly recommend this informative tour around Vilamoura. George our guide gave us valuable recommendations on restaurants, bars & the best beaches. Nothing was too much . Just wish we had done this at the beginning of our holiday . A definite trip to add to your list while in Vilamoura.
Written September 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TOP Bikerent V
Thanks. It was a pleasure to make this tour with your group. I hope we can come back soon to Algarve. All the best
Written September 7, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sally c
Wakefield, UK66 contributions
We may at 6pm and had an hour’s bike tour with George who gave us the key highlights around the Marina and Falésia beach and the best places to eat local food. We then had a car journey to the stables where we had a delightful hack, guided by Mr Linnel, to the beach. This was just in time for the beautiful sunset as we rode along the beach.
The hack lasts approximately one and a half hours and caters for riders of all levels.
There is protective headgear supplied for the bike tour, but not the horse riding. We would also suggest some long trousers or leggings for this part of the experience.
We would recommend this relatively new joint activity to those who wish to savour a memorable evening!
The hack lasts approximately one and a half hours and caters for riders of all levels.
There is protective headgear supplied for the bike tour, but not the horse riding. We would also suggest some long trousers or leggings for this part of the experience.
We would recommend this relatively new joint activity to those who wish to savour a memorable evening!
Written July 15, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TOP Bikerent V
Sally im glad that you liked our special bike tour with horse riding on the beach watching the sunset. Unic moments. All the best
Written September 5, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
freckle1963
Wexford, Ireland40 contributions
Jun 2018 • Family
Visited here by accident as was looking for a bike hire shop and found it. The guy was so helpful giving me maps and booklets about things happening in the area and directions to loads of places. Even hired 2 bikes from him as they were such good value. Defo worth a visit if you’re in Vilamoura
Written June 30, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for your honest review. All the best and see you next time you back to Algarve
Written July 14, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reiss S
London, UK119 contributions
Oct 2017 • Couples
From the minute I met Jorge, I knew I was in good hands. I first inquired to rent bicycles from The Tourist Office Point, Jorge gave me plenty of useful information, all the directions along with all the maps and all the best places to look at. Jorge has the best bike rental rates, top of the range mountain bikes, offers comfy saddles, locks & even some handy bicycle backpacks which we used for the full 7 days.. We were given every bit of information needed & some great routes to cycle along. Jorge informed us to take the coast from the marina all the way to Albufeira passing by the oura strip (Highly recommend as it is a beautiful ride. Approx 2 hrs e/way). We met again with Jorge the next day in which we tried the Seafood & Wine tasting Bike Tour. This is an absolute MUST! The tour stops by all the best bits of the Marina you wouldn't know existed, travels along the beach and stops an amazing little restaurant called Agua Salgada. The green wine and seafood platter here is to die for. 5stars!!!. Jorge knew all the locals and introduced us like family, which was a really nice thing. We went on to explore the beach, stopped as some other amazing places you would never find yourself, which all had reasonably priced food & drinks. I would book this trip twice over! We met again with Jorge at the office point to find information on other tours, he explained the tours with great detail and offered prices that were better than anywhere else we had found on the Marina. We next tried the Caves boat tour. Jorge even went the extra mile and offered to come along with us to introduce us to others taking the trip & to meet some new friends. Another all round fantastic day! To finish our holiday Jorge told us to visit Casa Do Lago, gave us all the directions and even went out of his way to check we arrived safely. I would strongly advise anyone visiting the Algarve to stop by this place, whether you are a lone traveler, couple, large group or family. You'll get everything you need here from information to a great night out with the man who knows all the best places & has the best personality! I not only had a the most amazing holiday but also made an amazing new friend! 10/10 marks for this guy & The Tourist Office Point!
Written October 25, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It was a pleasure to receive you at our office in Vilamoura. I´m very happy that you give us the chance to help you in this holidays in Algarve and everything went well. I hope to see you next year. All the best
Written November 2, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bjorn H
Koog aan de Zaan, Noord-Holland, Netherlands2 contributions
May 2016 • Friends
We rented four mountainbikes over the last two weeks. All in perfect condition, some even brand new. Nicely priced, less than ten euro a day. Moreover, chief Dennis is really helpfull (tracks, gear, sights) and kind. Highly recommanded, we will rent our bikes here for sure next year.
Written May 7, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TOP Bikerent V
A big thank you for your kind review, looking forward to your next visit. Best regards Dennis
Written June 9, 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gerrybarnes
Leixlip, Ireland7 contributions
Apr 2016 • Couples
I hired a bike here and the price was very reasonable, the bike was brand new and the staff were very friendly. They also suggested some routes for cycling. I would certainly use them again.
Gerry.
Gerry.
Written April 30, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TOP Bikerent V
Thank you for your positive review Gerry, I look forward to your next visit. Best regards Dennis.
Written June 9, 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
travelwithfreedom
London, UK2 contributions
Aug 2023 • Family
Terrible experience. Beware.
3 broken bikes.
First bike the chain made noise after about 100 meters of riding. We returned it was replaced with a new one. This can happen and they were reasonable can gave me a new bike.
My second bike the front tyre lost all its air.
The pump and foam would not fit the valve. 2 mountain bikers stopped to help us and told us the tube used was for a city bike and should not be a mountain bike it had a presta valve. They seemed to know what they were talking about and mentioned the company are known for these money saving tricks.
We called the support number they gave us and sent WhatsApp message, there was no answer or response after multiple calls. Considering we had our 2 children with us this was worrying.
My wife didn’t feel comfortable to continue and we agreed to go back. I had to walk my bike back so my wife and children went ahead.
While cycling back my wife’s chain snapped.
She also tried calling the support number provided. No answer.
When we returned to the store the assistant was friendly and could see we were feed up.
He offered us new bikes but with the three mechanical issues we decided to request a refund.
The assistant went to get his manager/owner who came out and didn’t acknowledge me or my wife and said to the children did they have a good time.
I told him that we want a refund and he started to say “my friend we will come to an agreement…”, I then went on to say that he would give us a fair estimate for the damage. At this point I told him I wanted a refund or I would submit a charge back via my credit card company. His tone changed a little, and he spoke to his a assistant in Portuguese.
He then went checking things on the computer.
My wife, far smarter than I, called the hotel reception who then rang the bike rental company.
Then there was a more talk in Portuguese with the assistant and the owner produced a fifty euro note. My wife went to reach for her phone and then “ok ok ok no need to call again …” and the full amount was produced in cash. I asked for it to be returned via my credit card and “I will need to call the bank” and “other excuses” came out.
We since heard back at the hotel that guests had rented E bikes from the company to explore the area and had run out of charge after 30 mins and the hotel concierge had collected them and the bikes and the company was blaming the guests for battery damage. Fortunately the hotel had the e-bikes and weren’t returning them till the issue was resolved. Thankfully our issues with the company timed in with this and the hotel was a great help.
Avoid at all cost.
3 broken bikes.
First bike the chain made noise after about 100 meters of riding. We returned it was replaced with a new one. This can happen and they were reasonable can gave me a new bike.
My second bike the front tyre lost all its air.
The pump and foam would not fit the valve. 2 mountain bikers stopped to help us and told us the tube used was for a city bike and should not be a mountain bike it had a presta valve. They seemed to know what they were talking about and mentioned the company are known for these money saving tricks.
We called the support number they gave us and sent WhatsApp message, there was no answer or response after multiple calls. Considering we had our 2 children with us this was worrying.
My wife didn’t feel comfortable to continue and we agreed to go back. I had to walk my bike back so my wife and children went ahead.
While cycling back my wife’s chain snapped.
She also tried calling the support number provided. No answer.
When we returned to the store the assistant was friendly and could see we were feed up.
He offered us new bikes but with the three mechanical issues we decided to request a refund.
The assistant went to get his manager/owner who came out and didn’t acknowledge me or my wife and said to the children did they have a good time.
I told him that we want a refund and he started to say “my friend we will come to an agreement…”, I then went on to say that he would give us a fair estimate for the damage. At this point I told him I wanted a refund or I would submit a charge back via my credit card company. His tone changed a little, and he spoke to his a assistant in Portuguese.
He then went checking things on the computer.
My wife, far smarter than I, called the hotel reception who then rang the bike rental company.
Then there was a more talk in Portuguese with the assistant and the owner produced a fifty euro note. My wife went to reach for her phone and then “ok ok ok no need to call again …” and the full amount was produced in cash. I asked for it to be returned via my credit card and “I will need to call the bank” and “other excuses” came out.
We since heard back at the hotel that guests had rented E bikes from the company to explore the area and had run out of charge after 30 mins and the hotel concierge had collected them and the bikes and the company was blaming the guests for battery damage. Fortunately the hotel had the e-bikes and weren’t returning them till the issue was resolved. Thankfully our issues with the company timed in with this and the hotel was a great help.
Avoid at all cost.
Written August 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TOP Bikerent V
IMPORTANT NOTE: We don´t identify you has our client and this in situation in particular. All our clients fill a form with a legal disclaimer and conditions of use at our shop. Please contact us in 24 hours to identify your herself and solve the situation of this review or we will report you to Tripadvisor and Viator. Waiting your feedback
Written August 17, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laura C
Westhoughton, UK4 contributions
Jun 2022 • Family
We didn’t do the bike tour then horse riding. We just did the horse riding experience. Most definitely a very scary and unsafe activity. We booked and paid for 4 people to ride on the beach in the sunset. Something on my bucket list after loving and owning horses for many years myself. I took my daughter who is a very capable rider, along with my friend and her daughter. On arrival at the stables we where greeted by a man that couldn’t speak any English (I feel as English we can be rude and ignorant expecting everyone to understand us) so by the by the taxi driver did some translating and off the taxi driver went. The stable man proceeded to point out our already tacked up horses out, my non riding friend was first to be put on her horse. Whilst he was preparing her I was begging for helmets for the 4 of us. He just kept repeating “no, no, very calm” I didn’t care if he thought this safety comes first everytime. He then went on to put two children on one horse. He unclipped my friends horse which started to spin around and throw its head in the air. From my experience with was a sign the horse was threatening to rear up. The man would not get my friend off who was now scared and a the point of crying so my husband held the horse and help her down. The man did not look impressed. So off we went with two horses, myself on mine and two little girls on another. He proceeded to walk in front of us talking on his mobile phone and I was shouting to him to hold the horse the children where on… again the response was “no, no, very calm” in the end I had to really shout at him to hold the children. He may have trusted those horses but at the end of the day they are flight animals if spooked and with no protection on anything could happen. We turned a corner to be greeted by a very angry pack of dogs starting to bound toward us (the rest of our party was on foot following) the dogs looked really vicious and my son who was on foot became very anxious and scared leading him to cry. I’d had enough now and wanted to get off to each request of me begging to get off all I got was “no,no,very calm” we eventually arrived at the beach and as soon as safe enough I dismounted and grabbed the children off. It was hell on earth and lasted around 25mins. This whole experience for 4 of us cost €260!!! The following day we headed to TOP attractions to complain and we wanted our money back! My husband very calmly explained everything that happened and the lady in the shop called the manager….. the manager, well he screamed and shouted on the phone to my husband refusing to take any responsibility and told us we had to go back to the horse place and take it out with him. The manager was on the defensive from the beginning so I’m wondering if they have had these sort of complaints before. I would not and will not trust this place ever again and I advise anyone thinking of doing any activities to book an experience with the lovely people at the tourist booking attractions on the same side as these con men. DO NOT BOOK WITH THESE PEOPLE!!!!!
Written June 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TOP Bikerent V
Dear Laura
We work since 2015 in the sector of tourism activities and we are partners with more than 100 companies providers of holiday experiences in the region of the Algarve.
The costumer feedback is very important for us to evaluate the quality of service given my the providers of the holiday experiences to review the continuation of the partnership.
Regarding the holiday experience of the Horse Riding with the duration of 1h30 minutes on the sunset provided by the company Algarve Lusitano and sell by us in Tourist Office Poin Vilamoura we want to clarify some facts regarding this service:
Mr Leonel Santos is the guide and representative of Algarve Lusitano is an experience horse rider that give classes to adults and children's for more than 20 years and inclusive was national and european champion of work equitation and does horse riding tours in the past 5 years.
Mr Leonel Santos during the 5 years of tours with clients never had a complaint so serious like this one. So Mr Leonel intends to clarify all the issues presented one by one.
Regarding the helmets, Mr Leonel Santos told us that he provided 4 helmets for the group of four. But only children's used the helmets, the adults didn't want to use the helmets by their own choice. We advice Mr Leonel Santos to have Term of responsibility for clients to sign when they don´t use helmets by their own choice. For this situations doesn't happen again.
Regarding 2 children's in the same horse. One of the adults didn't feel very comfortable on the horse because when she was initially in the horse, the horse moved a little and because of that, she didn't do the tour by her own choice. The other adult did the normal tour without any problems. Mr Leonel at the time decided in terms of security that the young children was best to go with the other children that had already some experience in the same horse with Mr Leonel always grabbing the horse during the tour unless when received 2 quick calls but never putting in risk the children´s.
When the horses was getting out of the beach after the sunset, one of the adults that was not riding the horses asked Mr Leonel to stop there close to Restaurant Temperus and put an end to the tour to catch a Taxi there and not on the stables where supposed to end the tour. Because during the tour, on foot, by the off road tracks in the pine tree area on the way to the beach, there was one adult walking with a baby car with a baby and another adult with a children during the entire tour. A situation that is never recommended but they did that by their own choice.
Mr Leonel Santos in fact does not speak fluently English and apologize for that. When he said "calm, calm, calm", was always regarding that horses are trained and calm.
When you contact me in Tourist Office Point to do the complaint, i was not present at the shop at the moment, but i talked with you by the phone that staff call me. I tried to clarify the situation with Mr Leonel Santos also by phone.
I never had a complaint like in the past 3 years we work with Algarve Lusitano.
The way you describe the situation, was everything bad from the beginning until the end of the tour and you was demanding a refund and talking loud in our shop and talking with other clients to not trust us. The way you always describe the situation was not with good intentions.
But because of the lack of communication regarding Mr Leonel Santos talking English. Mr Leonel Santos decided to refund you in 65€ regarding one of the horses. But you didn't accept that and you keep asking more refund treating to do bad reviews. Than you said that if the company did one more refund of 65€ you will no to do any bad reviews and go way. Mr Leonel agreed with total refund of 130€ regarding the 2 persons on the horse riding.
My surprise when i read this review with a description of all the situation in a negative and adulterated way.
You never had any good intentions since the beginning when you explained all the situation just to have a refund and never mentioned on the review that we tried to solve the situation in the best way we could and that you received a refund of 130€.
Written June 16, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Willball23
Craigavon, UK77 contributions
Sep 2020 • Couples
My wife and I hire electric scooters to enable us to see abit more of vilamoura area while on our holidays, great service with friendly staff, seem to also have endless amount of tours and bikes etc to hire.
Situated right on the Marina it is a great spot also, I couldn’t recommend enough, many thanks for helping, will definitely use again when visiting in the area
Situated right on the Marina it is a great spot also, I couldn’t recommend enough, many thanks for helping, will definitely use again when visiting in the area
Written September 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TOP Bikerent V
Thanks for your kind and honest reference. You are always welcome to visit us. All the best
Written September 3, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dipesh P
London, UK27 contributions
Aug 2020 • Friends
Wow! Who would have thought a bike ride could be so much fun. We went for a 3-hour ride across the marina and various beaches. Thank you George for the tips and recommendations. Great shout!
Written August 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TOP Bikerent V
Thanks and i hope to see you soon back in Algarve. All the best
Written September 3, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Can anyone please advise if the restaurants and bars around the marina will be open from 11th February? Looking to book a short break. Thanks
Written January 16, 2020
Just returned yesterday and I would say that 70% of them are open. It was very good weather and 20' as well (felt warmer!!)
Written February 14, 2020
hello just wondering if you could help me, do you organize any day trip excursions to bengail caves or do you know if any organization that can help me. Also is there any local buses, go to the location.
Written May 28, 2018
Hello Douglas, i suggest you a Boat tour to Benagil so see the main caves like Algar Seco and others, 27,50€ by person and i still can make you a reduction on this price. You can contact me by Whatsapp +351 963 880 610 and i will organize everything for you. Best regards
Written May 31, 2018
What days is the tourist office open in March please
Written February 8, 2017
Starting 1 March 2017, from monday to saturday 10 a.m to 1 p.m.. But always available by mobile/Whatsapp/Viber to check any information. Best regards
Written February 8, 2017
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