Hello!
First of all . We don t agree with your review because we talked with the tour guide and what you said
does not correspond to almost all thinghs that happened during the tour.
The tour guide it is a great tour guide with vast experience in tourism, pontual, polite and qualified tour guide, and above all a great driver!
You went to the incredible fish market and you did a cheese degustation of 2 cheeses and the local bread when it was supposed to do one!
The group went to the local restaurant Peixe da Vila and the tour Guide asked to you and your friend and the other couple and gave you the option of an expensive restaurant or cheap restaurant...
Both, you and the other couple choose the restaurant of peixe da Vila, the cheaper one.
Where the average price per person it is 20€ per person! With fresh cheese and local bread included. The other couple left a tip of 50€ to the manager of the restaurant by the quality of food and by the great service!
You told to the tour guide that you did not want to eat in the restaurant and you prefer to go to other restaurant. Because you wanted "Pasta" or Pizza, or meat.
He talked with the owner, and you agree with the price. Please, the average price per meal was 12 euros per person. You agree. And we did the reservation of the table!
After we picked up the other travellers, we went to the second restaurant! .... And you vanished from the table without Telling nothing..showing an immense lack of disrespect for the second restaurant that received you with kindness!
Or tour guide took you again to another restaurant where average prices per meal were 12€, What you did after? You disappeared, Your behavior was unethical, showing a disregard for norms and morals. They booked the restaurant and then you left. The price per meal was 11 euros....
We set the pick up time for 3:30 pm and you only showed up at 3:45 pm, we were waiting for you with the other customers while yours went to eat at a hamburger place, not showing the slightest respect for the owner of the restaurant where we made the reservation.
The visit to the tile factory lasted 25 minutes and not 15 minutes, we confirmed later with the person in charge of the factory. Once again your comment does not correspond to reality.
Why did the tour take 11 hours and not 9 hours as it is supposed to be?
Because sometimes the wine companies are fullbooked and we have to make an appointment later. these are situations that we cannot avoid. unforeseen events.
Our professional guide answered two calls from the company in "hands-free" mode. It's legal in Portugal. never compromised your physical integrity and safety. And he is a great tour guide, this. Tour operator never had an accident.
Pardon, Your contribuition does not correspond to the reality of the facts.