Cosmetic Body Clinic

Cosmetic Body Clinic, St Helens: Hours, Address, Cosmetic Body Clinic Reviews: 2.5/5

Cosmetic Body Clinic
9:00 AM - 5:00 PM
9:00 AM - 6:00 PM
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM

5 reviews
Very good

Hayley J
Warrington, UK1 contribution
Great treatment, loved
Jan 2015 • Solo
From start to finish it was fantastic, Amanda was very professional and made me feel relaxed as I was a bit nervous as I've only done this a few times. All the staff was friendly and helpful, even down to the man on reception. The one thing they do need to improve on is, signs up, I had to ring them as I couldn't find it, but now I have been there I know where it is and I have already booked back in.

Hayley J
Written January 30, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

St Helens, UK1 contribution
Mar 2014
Went here expecting to come out feeling happy and relaxed but felt over pressured into buying products i don't need or want and the manager is not able to manage this spa awful experience with her when telling her they need to stop pushing people into buying stuff

Also this was listed as rainford hall not wigan goldborne.

Please stay away don't waste your money!!
Written May 4, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kelly S
Liverpool, UK24 contributions
Unhelpful and rude customer service
Jan 2014 • Friends
I purchased two Groupon vouchers for a pamper package for a birthday present. I phoned to book the treatments and was told that there were no Saturdays available before the vouchers ran out. Myself and my mother work full time and therefore are unable to do any other days and when I enquired whether they would extend the voucher expiry date I was curtly told that they would not. I understand that weekends are a busy time and would have been happy to wait sometime for a weekend appointment. I think it is unreasonable that they were not able to be flexible regarding dates due to them being unable to offer any weekend appointments within the voucher period. I was also not happy about the rude way I was spoken to on the phone. I have requested a full refund from Groupon and will never use this spa in future.
Written January 13, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Joe H
Liverpool, UK2 contributions
The customer service left me needing a weekend away.
Aug 2013 • Family
I purchased 2 vouchers for the cosmetic Body Clinic as part of a 50th Birthday present for My Girlfriends mother. The idea being the two of them could enjoy an afternoon of pampering.
We made a booking with Cosmetic Body Clinic for the 31st August (a month after buying the voucher as it was the first Saturday available) only to find out a couple of days prior that they had made an error and lost the bookings (how you lose a booking I’m not entirely sure) and could not fit them in.

The annoyance of this was compounded when the next available Saturday they could offer us was 9/11, over 2 months later from the original and 3 months from when I bought the vouchers. As this was the earliest free Saturday available we cancelled plans we had that weekend in order for the two of them to finally make it to the Spa.

After the previous problems we thought it best to call the spa a couple of days before their new appointment’s only to found that the exact same thing had happened again and the bookings had mysteriously vanished.

They offered a new date of Saturday 28th December however given the last two time we decided to cut our loses and try and get a refund from Groupon. I asked the spa to send me an email explaining the errors they had made to help me when asking for a refund. What I received was a 3 line email, littered with spelling mistakes that did nothing to explain what had happened, in fact it suggested that it was us who were having difficulty booking dates.

All in all a terrible experience. The customer service was atrocious and they did nothing to try and fix their mistakes in any decent time frame.

Written November 7, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Alfie M
Liverpool, UK11 contributions
Aug 2013
This clinic what ever the treatment you book is excellent, the staff make you feel relaxed, they listen to your needs, lads don't be shy.

I went to have a treatment but was a bit nervous, but walked out feeling great, would defo recommend this clinic
Written August 8, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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