Portomaso Casino
Portomaso Casino
3.5
What people are saying
Disappointing Experience
Jul 2023
As a player who have visited this casino many times, my visits always left me profoundly disappointed, and I feel compelled to share my negative review to warn others about this lackluster establishment. First and foremost, the limited variety of games available at Portomaso Casino is incredibly underwhelming. The casino fell short in this regard. The lack of diversity leaves you feeling bored and unenthusiastic during your time there. Even more concerning is the shockingly low Return to Player rates at Portomaso Casino. For those unaware, the RTP represents the percentage of wagered money a casino returns to its players over time. In this case, Portomaso Casino's RTP is far below industry standards, making it exceedingly difficult to have any hope of winning even modest amounts. It became apparent that the odds were heavily stacked against players, making it virtually impossible to enjoy any semblance of a fair gambling experience. I cannot emphasize enough how utterly disappointed I am with this casino. With numerous casinos on the island of Malta, I expected Portomaso to stand out as a premier gambling destination. However, it was nothing more than a money pit with little to offer except disappointment and frustration. To top it all off, the overall atmosphere of the casino was lackluster, lacking any real sense of excitement or hospitality. The staff seem disinterested and indifferent to the players' needs, further exacerbating my dissatisfaction with the entire experience. In conclusion, I would strongly advise anyone considering visiting Portomaso Casino to think twice and explore other options. The limited game selection, abysmal Return to Player rates, and lackluster atmosphere make it the worst casino on the island of Malta, and it fails to meet even the most basic expectations of a gambling establishment. Save your time and money and seek out a more enjoyable gambling experience elsewhere.

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

3.5
213 reviews
Excellent
63
Very good
61
Average
46
Poor
21
Terrible
22

Joakim B
Oslo43 contributions
Oct 2020
Given the current situation, correct and updated information is a must. Portomaso fail to give you this.

They haven't managed to update their poker page with correct information the last few months, and their poker schedule is a big swing and a miss, as they haven't managed to start their announced tourneys on time whilst I've been here (since 2017).

The poker room staff is heavily in favour of the regulars, and waiting lists are not to be trusted, as it's not "first come first served", but more like who you know.

Stay clear, there are better options on this piece of island.
Written October 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mounir A
1 contribution
Jul 2023 • Friends
As a player who have visited this casino many times, my visits always left me profoundly disappointed, and I feel compelled to share my negative review to warn others about this lackluster establishment.

First and foremost, the limited variety of games available at Portomaso Casino is incredibly underwhelming. The casino fell short in this regard. The lack of diversity leaves you feeling bored and unenthusiastic during your time there.

Even more concerning is the shockingly low Return to Player rates at Portomaso Casino. For those unaware, the RTP represents the percentage of wagered money a casino returns to its players over time. In this case, Portomaso Casino's RTP is far below industry standards, making it exceedingly difficult to have any hope of winning even modest amounts. It became apparent that the odds were heavily stacked against players, making it virtually impossible to enjoy any semblance of a fair gambling experience.

I cannot emphasize enough how utterly disappointed I am with this casino. With numerous casinos on the island of Malta, I expected Portomaso to stand out as a premier gambling destination. However, it was nothing more than a money pit with little to offer except disappointment and frustration.

To top it all off, the overall atmosphere of the casino was lackluster, lacking any real sense of excitement or hospitality. The staff seem disinterested and indifferent to the players' needs, further exacerbating my dissatisfaction with the entire experience.

In conclusion, I would strongly advise anyone considering visiting Portomaso Casino to think twice and explore other options. The limited game selection, abysmal Return to Player rates, and lackluster atmosphere make it the worst casino on the island of Malta, and it fails to meet even the most basic expectations of a gambling establishment. Save your time and money and seek out a more enjoyable gambling experience elsewhere.
Written July 21, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ozge B
Izmir, Türkiye49 contributions
Oct 2021 • Friends
There were 2 ladies working at front desk. They requested us to fill out a registration form and it was quite a bit detailed. While we were entering the details they kept giving us papers to fill out even more. The registration took quite long and 2 people was not enough to complete entering to their computer. We asked a couple of point from the registration form. A guy, supposedly the managers of the front desk ladies, were started to speak rudely with us. We asked a few question about why we are giving that much detail while other casinos does not request that much he started to speak without listening to us by increasing hic voice. He was completely rude. Just because of his attitude we no longer wanted to enter the facility. Dragonaro is way better then this place. They should have a visit and try to learn how to speak with customer and how to provide service nicely. Definitely not recommending anyone!
Written October 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Χάρης Μ
81 contributions
Aug 2021 • Couples
We went there on Saturday night. We were waiting 30 minutes for the registration and the ladies in the office just ignored us and starting registrating other customers and of course we left. I don't believe that is normal to wait more than 30 minutes to enter a casino. As other people there informed us in the other casinos the registration procedure is very fast. So don't miss time and go there. Just find another casino.
Written August 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sofia M
Malta1 contribution
Mar 2022
When attempting to enter the Portomaso Casino we were expecting to be asked for name, address and ID card to do a proper KYC check. But in addition to this we were also asked for email, phone number, work title, employment industry, and income bracket simply to enter the casino premisses.

Doing proper source of wealth checks is necessary upon significant spend beyond certain thresholds for any industry. Asking for excessive personal data simply to enter casino premisses is not in accordance with Data Protection Direction, where personal data is needed, it should be adequate, relevant, and limited to what is necessary for the purpose (‘data minimisation’).

Unless you want to give away your entire personal data information, I would recommend to visit the other Casinos in Malta.
Written March 31, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

vanillaicecream6
Dublin, Ireland57 contributions
Feb 2018 • Couples
This Casino needs a injection of good vibes! The whole place seems dull and dreary, and with a sad atmosphere. No one appears to win on any of the machines. Wouldn't bother.
Written February 14, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

HerefordSniper
hereford123 contributions
Oct 2019
This was our 3rd casino we visited during our stay and was by far, the least welcoming and underwhelming.
Slot machines were okay, but had the fewest locally. Small bar area with grumpy unattentive staff and when my machine went wrong, it took over 30 minutes to get someone to fix it. Basic decor and a little "dingey". Would not go back
Written October 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

PompeySid
pompey14 contributions
Nov 2018
just back from a great week in st julians bay. went for the malta poker festival held at the portomaso casino. went with my two sons and one of my grandsons, had a fantastic time even though it wasnt a partiuclarly a winning one. really great tournaments held in lovely casino,helpful friendly staff really nice poker rooms, and some great table games, in the casino.a new one on me 5 card poker which my sons and grandson loved.we stayed at st julians bay hotel well worth the money comfortable beds great shower .friendly helpful staff,im not a contential breakfast man so we we went to the dubliner pub great choice well worth thge money also the scotsman bar does a great angus burger. just like to finish with a big thank you to all involved in the malta poker tournament for a series of fantastic tournaments. hope to be back next year
Written November 13, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ajay KMehta
Washington Crossing, PA410 contributions
Jul 2016 • Couples
Very small and simple casino.Cannot spend a lot of time there.Was very quiet and obviously not busy.Did not even have a fair choice for food in the restaurant.
Written July 31, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ballroo
214 contributions
Mar 2016 • Couples
Great casino with friendly and professional staff

Roulette is popular at every casino so it was great to see this casino had the common sense to have many roulette tables open.

We found lots of space to sit down and place bets at one of the roulette tables
Friendly dealer at our roulette table quickly got the attention of a waitress to get us some drinks, which she brought over with a smile within a few moments

Staff were very professional and we had a great evening here, following a horrendous experience earlier this evening at Draganara Casino which was horrible.
So glad we found Portomaso Casino which restored our faith in casinos in Malta. We hope to come back here again
Thank you for looking after us well :)
Written March 31, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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