The Reef Club at Westin Dragonara

The Reef Club at Westin Dragonara, Saint Julian's: Address, Phone Number, The Reef Club at Westin Dragonara Reviews: 4.5/5

The Reef Club at Westin Dragonara

The Reef Club at Westin Dragonara
4.5
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
107 reviews
Excellent
71
Very good
19
Average
5
Poor
8
Terrible
4

Suzanne Vidal
Aix-en-Provence, France584 contributions
Jun 2021 • Family
This is vacation! The pool is really nice and the sea is beautiful. Book your day (must reserve) and lounge by the pool or sea. There’s a wait staff so you can order food and drinks from your chairs. Equally, you can eat at the restaurant. There is no beach but you can swim directly into the sea from the lounge area. It’s wonderful. It’s 50 euros per person and 25 of that is for food. I think it’s a great deal. We’re already booked for a few more days.
Written July 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Owen F
1 contribution
Sep 2021 • Family
Honestly I do believe that this is the best hotel on the island. Amazing atmosphere and excellent service. I will definitely go again as my family loves it. Keep it up guys. Well done to the team and the management behind it. You will see us again next summer.
Written September 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

wpaul75
Luxembourg City, Luxembourg113 contributions
Sep 2017 • Family
One of the best spots at Westin Dragonara Resort to relax, swim, sunbathe or just to have a snack and some drinks. The pool is large an rather deep at the seaside. If you want some food or drinks you can order it via WhatsApp and the Reefbar-crew will serve it to your deckchair within a few minutes.
Written September 2, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Guglielmo O
4 contributions
We bought 1 day ticket for the seaside and we spent 25 euro per person and don’t provide towels. I asked why ? And the receptionist reply that is for the COVID-19 they are not allowed to provide towels to the guest . In this case they should reduce the price of the ticket for this uncomfortable situation , but they don’t care about guests..
Written August 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

SHERMINE54
London, UK274 contributions
Having stayed at Le Meridien 14/7/2010, a sister hotel of the Westin Dragonara, which did not have a beach front, I was sent by the concierge to spend the day at the Golden Reef beach club of the Westin to have a taste of the sea and beach. We reached the entrance, paid the entrance fees, then asked for towels only to be told by the cashier that towels were STRICTLY exclusive to 'hotel guests' despite the fact that the Meridien staff reassured me that towels will be definitely provided by the Westin at the door since it is a sister hotel hence there was no need for me to take any with me. I tried to reason with the manager of the beach club but in vain. They simply refused to supply towels at the door, although I put them through to the Meridien concierge, who also tried to reason with the management as well but it all fell on deaf ears. Eventually, my daughter and I managed to spot a nice location on the beach overlooking the seafront. However, 50% of this particular area was cordoned and 1/2 of the sun decks were covered with a large A4 size papers in bold large print 'RESERVED FOR HARROGATE' I eventually embarked on 2 sun decks few meters away from the cordoned area but within the same location. As soon as we settled down, the manager turned up to inform us that this area was booked for clients from Harrogate, however we were allowed to stay there till 1:00 p.m. We ordered some food which was overpriced and unpalatable. I ordered a Greek salad which contained wilted lettuce leaves, very cheap tasteless and cheap 'Danish' white cheese and tinned cheap imported calamata pitted tasteless olives (although Malta is known for its delicious homemade olives and olive oil). The dressing was dreadful, a sachet of mayonnaise and Ketchup nowhere near a Greek salad dressing. We ordered one diet Coke which was totally flat and fresh orange juice, which turned out to be a hint of juice reconstituted with water. We ordered 2 fresh fruit salads, which turned out to be an appalling concoction of ROTTING FRUITS IN SYRUPY water. In my opinion manager and Chef should be SACKED. I paid over 50 Euros for this disastrous selection of food. In the end I was forced to take back the fruit salad and show it to the manager who was adamant that it was 'freshly' prepared in the morning. I asked him to simply taste it to prove my point, he simply squashed an apple with his fingers then suggested that he replaces it with a freshly prepared one, which I agreed to and requested fresh grapes and pineapples without the dreadful syrupy water, which turned out to be acceptable in the end but certainly not worth the money I paid for. Then, my daughter and I took a dip in the beautiful clear sea waters, whilst enjoying our peaceful swim, 2 waiters turned up on shore, started waving at us asking us to vacate the place since the Harrogate crowd were on their way... we promised them to move as soon as their 'special crowd' from Harrogate turned up, but they refused demanded that we give up our seats immediately move our stuff and sit elsewhere regardless whether the crowd turns up or not. We obliged, INCONVENIENCED OURSELVES, only to be disappointed that NO ONE turned up AT ALL to the cordoned area throughout the entire stay (till 5:30 p.m.)!!!. When one of the waiters was asked what was all this fuss about 'pre booking an entire area to Harrogate clients' we were told that the management was instructed one week ago to pre book this particular area to an anticipated crowd from Harrogate who in actual effect NEVER TURNED UP. I found it most appalling, POOR TASTE and POOR CUSTOMER SERVICE from the Westin management! They certainly need an extensive training course in customer relations and good mannerism. In my opinion this hotel should be rated as a mere 3 stars rather than 5 stars, food was awful, management attitude was rude, belligerent and vile. I bet you the hotel is as bad as its beach club. Having travelled extensively and visited top hotels in different countries in my life, I have never witnessed anything as nasty as this! In my opinion manager and chef should be sacked.
Written July 26, 2010
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Shermine54, Greetings from the Westin Dragonara! On behalf of the Westin Team, we would like to thank you for taking the time and sharing your comments with other Travelers. We regret to read that you did not enjoy your time spent at our Reef Club. Please rest assured that your feedback has been shared with and reviewed by the Management Team. Should you wish to share more detailed feedback with us, we do invite you to contact us directly. Best regards, The Management
Written July 31, 2010
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

MalLondon
London207 contributions
Jul 2015 • Friends
The Reef Club is perfectly located for swimming in the Med. Its rock pool is sheltered and just right for a quick dip in the sea, or swim further out if you want to.
Entry is EXPENSIVE at Euro 18 per person just to get in. For that you get a sunbed/umbrella. A waiter service offers drinks/snacks but you'd be lucky to find a waiter in the first place. No bins anywhere - means that rubbish is left uncleared or, sometimes, litters the sea. Showers are a tiny trickle of water. For my Euro 18, at a Westin resort, I expected more.
Written July 19, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

MJG
London, UK87 contributions
Jul 2020
The service at lunch on a busy day is not good enough and does not match the location. We were disappointed and would advise to make sure you do not go if it is busy.
Written August 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

tcos1804
Dublin, Ireland32 contributions
Aug 2018 • Couples
Its a lovely part of the Westin Dragonara so relaxing and chilled out
Its exclusive to guests so not overly busy staff are so helpful and nice
Written August 21, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ann Gillespie
London, UK4 contributions
Sep 2015
Absolutely Magical , peaceful area with direct easy access into the clear blue sea. I could have stayed there forever cannot wait to go back, food wonderful , staff very helpful I could not fault it I never wanted my time here to end. Loved It.
Written October 6, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

AntoinAnwar
Mellieha, Malta23 contributions
Jul 2014 • Family
The Reef Club was wonderful but really pricey. With that said, its a 5 star resort, with 5 star service and 5 star amenities. We will go back when I have some spare cash to burn & enjoy!
Written February 15, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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