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I made a reservation online and then realized I selected the wrong date. I called them IMMEDIATELY to change the date. In total, I left 5 messages asking them to call me back and they NEVER returned my call AND they still charged me; I am now stuck disputing the charge with my credit card. COMPLETELY unprofessional and POORLY run.…
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Date of experience: September 2020
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Went rafting on the Rio Grande in Taos with Billy. It was very fun and We couldn’t have asked for a better tour guide. he was very knowledgeable about the flora and fauna of the area And had quite a few stories to tell. Would recommend this trip for anybody visiting Taos!
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Date of experience: September 2020
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We had a blast rafting. Our guide, Brian, was a wealth of knowledge about the area. Beautiful trip. It was easy to book and sign consent forms online. Our guide was on time and waiting for us at the pick up point. Even though the water was low this time of year, I highly recommend doing the half day trip.…
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Date of experience: August 2020
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My fiancé and I were looking for a White Water Rafting experience on the Rio Grande and reviewed several options, given many have made changes during COVID19. We chose Billy & Big River Raft Trips as he was very responsive and accommodating to our request. He gave us the clear guidance on where to meet (an area with no cell service and followed up with us to check at that we were on the way). Everyone in our group wore masks except when we were on the raft in the river itself. They provided all the equipment and made us feel safe as we navigated the rapids. We did the half day and it took about 2.5 hours. They had a dry bag for our phones and took pictures of us when we asked. It was very fun and would recommend to anyone looking for single, double, or group rafting opportunities.…
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Date of experience: August 2020
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Had a great experience. There were 8 of us.. teens went in funyak and had a blast. Others divided up into two groups of 3. Both guides were really nice and knew the geological history and other fun facts about area. Chris watched out for our safety. We couldn’t row in unison for the life of us but he was patient and he knew what he was doing. Very nice young man. He obviously enjoys what he is doing. Other guide also a lot of fun and full of laughs. Will use them again. The trip was 3+ hours and worth the money. They didn’t rush us and they took their time. Exhausted at end!!!…
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Date of experience: August 2020
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