Hi Sammie, Thank you for taking the time to leave us a brilliant review! We're delighted to hear that you and your children enjoyed your visit to Diggerland Kent. It's is also fantastic to hear that you found all of our staff enthusiastic and helpful during your visit. We hope to welcome you back again soon! Best wishes, Diggerland.

Hi there, Thank you for taking the time to leave us an excellent 5* review. It's great to hear all three of you enjoyed your time at Diggerland Kent and got involved in all the digger fun. It's also great to hear you found all our staff to be attentive, we will pass this feedback on to the team at the park. We hope to welcome you back in the future. Many thanks, Diggerland

Hi there, Thank you for taking the time to leave us some feedback. We are glad to hear you enjoyed your day at Diggerland Kent. In regards to your comments on our pricing structure, we charge a full admission fee for a child who measures over 90cm in height, as they are able to enjoy 15 of the 20 rides & drives available.These being the Diggerland Train, Skyshuttle, Skittles, Safari, Robots, JCB Ride, Go-Karts, Giant Diggers, Dumpers, Dirt Diggers, Dippy Ducks, Dig-A-Round, Buried Treasure plus the indoor play area. Our rides & drives page on the Diggerland website states which rides & drives can be enjoyed, so that guests can better plan their visit. We're very sorry to hear that two rides were closed on the day of your visit. Please note that we do aim to open our parks with all of our rides fully operational, however sometimes we do experience technical issues and aim to resolve the problem as soon as we possibly can. We do also update our website with any ride closures to make customers aware. Best wishes, Diggerland

Hi there. Thank you for taking the time to share your feedback. We're very sorry to hear you were disappointed in your experience. Our Guest Relations team managers have responded to all feedback via email. Please be assured we take our customer service very seriously. We recommend keeping an eye on your emails for their response, if you have no had one already. Very best wishes, Diggerland.

Hello there, Thank you for taking the time to provide your feedback. We are pleased to hear that overall you did enjoy your visit & the attractions in the park. However, we are disappointed to hear that there were certain aspects in terms of social distancing that did not meet your expectations. Please kindly be advised that we have reduced our daily visitor capacity to 600 customers per day. This has been reduced by about 50% in order to keep inline with social distancing measures. We do also provide a one way system & signage around the park, encouraging guests to be mindful & social distance from other visitors. We do apologise if you experienced any delays in getting onto the attractions. Due to the cleaning that our marshals carry out after each use, it can unfortunately mean slightly longer waiting times. We apologise for any inconvenience caused by this. We sincerely hope that you will decide to visit one of our parks again in the future. Kind regards, Diggerland

Hello Michelle, Thank you for taking the time to leave us a review and share your feedback. We are very sorry to hear that you were disappointed in your visit to Diggerland on this occasion. Unfortunately, all children do need to be measured before enjoying any rides and drives at Diggerland to ensure they meet the minimum height requirement. This is to make sure all children are kept safe while on our rides. We apologise that you felt this caused distress to your child and hindered your overall visit. In regards to refunding tickets, it is stated throughout our online booking process and within our email confirmations that pre-booked tickets are non-refundable. We are very sorry if you were told differently by any Diggerland staff on the day of your visit. Finally, we want to thank you for your suggestion of providing a stamp or wristband for guests over 90cm, to avoid children being measured prior to each ride. We have passed this on to our Senior Management team for their review. Best wishes, Diggerland.

Hi there, Thank you for taking the time to leave us a review and share your feedback. We are sorry to hear that you were disappointed in your visit to Diggerland on this occasion. With reference to your comments on our pricing structure, we charge a full admission fee for a child who measures over 90cm in height, as they are able to enjoy 15 of the 20 rides & drives available. These being the Diggerland Train, Skyshuttle, Skittles, Safari, Robots, JCB Ride, Go-Karts, Giant Diggers, Dumpers, Dirt Diggers, Dippy Ducks, Dig-A-Round, Buried Treasure plus the indoor play area. Our rides & drives page on the Diggerland website states which rides & drives can be enjoyed, so that guests can better plan their visit. We are sorry to hear you felt your child was measured incorrectly on the day. Any discrepancies would need to have been addressed with the manager on site. However, we will pass on your feedback to our Park Management team to be investigated further. In regards to your comments on the food factilities, these are franchised establishments, and not directly related to Diggerland. However, we fully understand and appreciate that this reflects on Diggerland overall. We are extremely sorry for the service you received, and we can assure you this has been passed onto the Franchise Owner and Catering Manager to ensure this is investigated further. We apologise once again that your visit did not live up to the expectations. All of your feedback will be passed onto the relevant managers for their consideration and review. Best wishes, Diggerland.

Hello there, Thank you for taking the time to leave us a review and share your feedback. We are sorry to hear that you were disappointed in your visit to Diggerland on this occasion. In regards to your comments on our pricing structure, we charge a full admission fee for a child who measures over 90cm in height, as they are able to enjoy 15 of the 20 rides & drives available. These being the Diggerland Train, Skyshuttle, Skittles, Safari, Robots, JCB Ride, Go-Karts, Giant Diggers, Dumpers, Dirt Diggers, Dippy Ducks, Dig-A-Round, Buried Treasure plus the indoor play area. Our rides & drives page on the Diggerland website states which rides & drives can be enjoyed, so that guests can better plan their visit. Our ride queue times are around the 30-45 minute mark. The ride queue times at Diggerland are much less however than the national average, this being around the 90 minute mark currently, which can be expected at other UK theme parks and visitor attractions. We work very hard to ensure all of our parks are as Covid-19 secure as possible. In line with current government guidance, Diggerland is trying our best to prevent the spread of Covid-19 by cleaning all ride surfaces every hour. However, we understand that during busier periods this may need to be increased. We apologise once again that your visit did not live up to the expectations. All of your feedback will be passed onto the relevant managers for their consideration and review. Best wishes, Diggerland.

Hi there, thank you so much for your lovely 5* review. We are so pleased to hear that you, and your children, enjoyed your day out at Diggerland! Thank you for your feedback regarding pricing for younger children. We will forward that to our head office. We hope to see you at one of our parks again soon. Best wishes, Diggerland.