Coleraine Library

Coleraine Library: Address, Phone Number, Coleraine Library Reviews: 4.5/5

Coleraine Library
4.5
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To find out more about the library including opening times and holidays please visit the Libraries NI website.
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4.5
34 reviews
Excellent
23
Very good
7
Average
2
Poor
1
Terrible
1

Jason S
Frederick, MD336 contributions
Great help with our family tree research
Sep 2019 • Couples
The staff at the Coleraine Library are top notch. Very friendly and worked hard to find the right staff person to help us with some family tree research. They opened up the genealogy resource room for us and set up the microfiche with the information we would need.
Pointed out some books that would enhance what we were doing as wells
Could not have been nicer to us especially since we just dropped in.
Written September 19, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

mint225
Coleraine, UK288 contributions
So vital that community has access to a local library....
Sep 2019 • Family
A brilliant and fundamental resource in a community. Many young people have not yet discovered the delight of reading and stories, and the library is a modern undiscovered secret!
Written September 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Roy G
Isle of Man, UK103 contributions
Oasis of calm in town centre
Jun 2019 • Solo
Lovely building! Great new seating and plenty of table tops for study. Quiet. A good place to study.

A water dispenser and coffee machine would make it heaven!!
Written June 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

katemcgrillen
Killyleagh, UK6 contributions
Great facilities
Apr 2019 • Friends
Great facilities and an excellent location. Was a lovely surprise to access this very modern library when only walking through the town.
Written April 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

JaRedKoosha
6 contributions
AN ABSOLUTE DISGRACE!! £2.3 MILLION SPENT ON WHAT??!!!!
Mar 2019 • Solo
An utter and absolute disgrace!! (and the planners should be exposed as imbeciles!!!!)
So they close the library for a year and spend £2.3 million on the renovation/refit; even have Princess Anne over to open the damn thing... bet she could hardly contain herself!!
Well, get this!!!! NO NEW COMPUTERS; same old out dated computers; I mean seriously, WTF?!! They ran out of funding apparently!! Wouldn’t you have thought that Computers would have been higher up the priority list in an age of technology and progression, than a new meeting room or new toilets??!! Oh no, not here; here is where ridiculous amounts of money are spent on a big fat nothing; no improvement to service or facilities to members of the public whatsoever!! Also, NO ADDITIONAL PRINTERS!! Just one photocopier/printer in the whole place; so if someone is photocopying, anyone printing has to wait; what if several people are printing... forget it; utter mayhem with pages getting all mixed in with other people’s print jobs - you want confidentiality; not here!! Oh and they charge 30 pence for double sided printing despite it only being one sheet of paper; the librarian I got even tried to charge me double that because she couldn’t count/comprehend that double sided was already classed as two print offs yet was attempting to charge me 60 pence per sheet!! (you wonder how people get jobs, let alone stay in them!!) So yeh, no new computers and one photocopier/printer; well done planners and council for wasting £2.3 million pounds of public money on nothing (the place isn’t even that nice inside anyway; you wonder just where all that money actually went; meetings about meetings, and expenses, no doubt swallowed a sizeable chunk!!); total waste of money that would have been better spent elsewhere than on an unimproved library!!!! New library with outdated equipment and insufficient technology; a new library with resources stuck in last decade... you should be very proud of yourselves, NOT!!
Written March 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
I’m really disappointed that you had such a poor experience in Coleraine Library. Most of the response from customers and visitors to date has been very positive. However maybe I can explain what’s happening and how we are constantly trying to improve. We recognised that there was insufficient printing so we have installed a second printer. That should hopefully help. We know that IT moves fast and whilst we try to keep up, it is difficult for a publicly funded body to always have the most up to date equipment. However we are updating our software this year and hope to have new computers and printing solutions in the next few years. The normal cost of printing is based on the cost to us –and ink is the most expensive bit of the process. So unfortunately we can’t subsidise printing as you might in a school or college but we do try to offer a similar price as elsewhere in town. We do normally have a system so that printing doesn’t get mixed up –but sometimes in a hurry it can happen. But we will try better. And I’m really sorry that a member of staff made a mistake with the costs . It shouldn’t happen. I apologise on behalf of Coleraine Library and Libraries NI. I hope you will give us another chance. And if you want to chat to a senior manager about your concerns you can do so by contacting our enquiry desk. All the details are on the website. Trisha Ward, Assistant Director Libraries NI
Written March 14, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

blueron1886
Ramsgate, UK47 contributions
First visit
Jan 2017 • Couples
We needed to go to the library to get some documentation printed.
My partner was a member but her details needed updating and I wanted to join.
The chap at the desk was most pleasant and helpful and quickly dealt with our situation.
Once registered, I was able to use one of the many computers and print off what I needed.
Mission accomplished, thanks to the very helpful guy at the reception desk.
Written April 15, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Pat Kane
Coleraine, UK21 contributions
Quality
Feb 2016 • Family
I found that when taking my young children the staff were friendly and helpful, also at times let the children use toilets too which was much appreciated. Always found it clean and tidy.
Written January 8, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

northernirelandjools
northern ireland118 contributions
Very helpful staff
Aug 2016 • Family
Called in to use the computers which I've never done in a library before. Wasn't sure how to go about it but staff really helpful going above and beyond to get my document saved. Seemed a nice peaceful space to read so will probably return at some stage for that.
Written August 28, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Daddyfig
1 contribution
Bad atmosphere
Jul 2016 • Solo
I am relatively new to the area and have started to visit the library at least once a week to use the free WIFI on offer. The library itself is an absolutely beautiful and unique building and the resources available are fantastic. The staff are also amazing and most are very helpful with any queries I may have. There does however seem to be a small group of 3-4 staff members (two of which are extremely loud) who regularly group together to talk about customers and other staff members. It's so disappointing that a few bad apples can ruin an otherwise fantastic service.
Written August 4, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

cal16561
Coleraine, UK7 contributions
Library
May 2016 • Family
An excellent place to go and relax. Very good selection inside and comfortable seats to enjoy your book, magazines or surf the net
Written July 25, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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