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Swiss Knife Valley Visitor Center

183 Reviews

Swiss Knife Valley Visitor Center

183 Reviews
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peaky1980 wrote a review Feb 2020
Zurich, Switzerland154 contributions24 helpful votes
Difficult to give a review or an accurate review. Making the Swiss Army Knife was great. Staff were amazing, it was fun albeit brief and did represent somehow good value. I liked it. The visitor center for such an iconic brand and famous item, is very poor, and a lost opportunity to make it a tourist attraction in itself. Brunnen is a beautiful little town on the lake surrounded by mountains, but if I were a tourist, I wouldnt go out of my way to go to Brunnen. Theres other nice towns with easier accessand the Victorinox visitor center is very poor. Victorinox could make more of an effort here and make a nice visitor center/museum/experience. To summarise, make the knife and staff to help I give 5 stars. Visitor center and effort they have put in to it, 1 star
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Date of experience: February 2020
1 Helpful vote
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Sarah B wrote a review Jan 2020
San Angelo, Texas65 contributions44 helpful votes
The first time we came here to make a custom knife, we had a Canadian male and he was AMAZING!! He was funny and interactive and gave us the history of the knives and made it super fun! It was that experience that brought us back with a friend so he could make a knife as well. We got a female and it was a TERRIBLE experience. Instead of taking time and doing person at a time, she shuttled them through like cattle and was completely unfriendly. She shared nothing about the tools they were getting in the knife itself (the blades) while they were making it, she was all business and not friendly at all. I would not recommend coming here to do this if she will be assembling the knife with her. She doesn’t take any time with the customer and speeds you through (I don’t trust the knife she made to work as well by the way she was acting). Each appointment is supposed to take 30 minutes...we were out in less than an hour for two people. Horrible customer service and super embarrassing. We talked this up so much based off our experience with the male and it was awful. The female should do more training before being allowed to interact with customers. 😕
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Date of experience: January 2020
1 Helpful vote
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wblair1 wrote a review Nov 2019
Denver, Colorado14 contributions4 helpful votes
Great place to buy Swiss Knifes or even have one custom made. The museum was interesting while we waited on our knifes.
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Date of experience: October 2019
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Catie P wrote a review Oct 2019
Rensselaer, New York73 contributions20 helpful votes
We had family coming from far away and we knew all the kids would love to assemble their own knife so I called 2 months early to book it. Our time slot started at 9am so we got to town at 8 and stopped in a bakery to kill time. Better early than late.....the people who came after us showed up 5-10 minutes late and were turned away. This is a very popular thing to do and only one assembly at a time so they keep to a strict schedule. Save yourself some disappointment and get there early!!! Vanessa helped our kiddos with the assembly, she was fantastic 😁
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Date of experience: October 2019
1 Helpful vote
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fly_with_other_andy wrote a review Jul 2019
Canton of Schwyz, Switzerland74 contributions11 helpful votes
The valley from Brunnen to Arth, encompassing the town of Schwyz, is known as the "Swiss Knife Valley" due to the fact that Victoriniox was first established there in 1884 by Karl Elsener, and from humble beginnings supplying pocket knives to officers in the Swiss army, has become a leading global brand. Even today all knives are produced in Ibach, and the visitor centre in Brunnen allows you to follow the history, and even make you own knife with your own hands. Well worth a visit.
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Date of experience: June 2019
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