Kukana Spa

Kukana Spa, Orsett: Address, Phone Number, Kukana Spa Reviews: 4/5

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4.0
83 reviews
Excellent
42
Very good
21
Average
7
Poor
3
Terrible
10

michallag
Rayleigh, UK47 contributions
Avoid!!! Do not refund!!
We booked a spa day here in March. Unfortunately this was cancelled and I asked for a refund. It is now over 7 months later and I have not received this despite chasing regularly. Completely fobbed off by management who apparently don’t know who accounts are and aren’t refunding. Was told in September it would be 28 days still nothing and on enquiry told I was told that “hopefully I’ll receive it soon”. Completely understand that these are difficult times but some honesty and transparency would be nice!! Please save your money as you won’t get a refund if it’s cancelled. Am not seeking through a small claims court.
Written October 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Gregory J
2 contributions
Small
Aug 2020
Not in great condition, seen a lot better for the same price , the masseur was good but overall I would visit again
Written August 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Robert C
Tilbury, UK24 contributions
40th anniversary
Jul 2019 • Couples
Experience was very good
staff were excellent would recommend to everyone .every where is very clean gowns and flip flops and you keep the flip flops and a nice bag.
Written August 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Rnorris18
6 contributions
A treat from my family for my birthday.
Jun 2019 • Couples
I went with my wife and daughter and used the pool, jacuzzi, steam room and sauna.
Then I had a sports message which lasted an hour, this was extremely relaxing.
Afterwards we had lunch in the coffee shop/bar, this was delicious.
Written July 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

CharlieC
1 contribution
OK but could have been better
Jul 2019 • Solo
Have just finished a trip to the Kukana Spa for a full body massage.
Nice place, nice staff. However I am a little disappointed that the massage lasted only 45 minutes, when on the brochure it says 55 minutes. 10 minutes to fill out the questionnaire and get undressed - I didn't realise that this would count as part of the massage itself?
On the whole, a good treatment, although disappointed by this discrepancy over the duration. Usually, if I book an appointment for a certain amount of time, I expect it to last that long. Can we do anything about this?
Written July 4, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

mazza501
London, UK12 contributions
A little disappointing
May 2019 • Friends
Myself and my daughter booked an indulgent day . We had the same last year. The Spa isn’t big but is clean. The staff nice and friendly. I felt it was lacking slightly compared to last year. We were given flip
Flops bag and towel shown to locker room the lockers are in need of some attention one door actually came away in my hand and locks are stiff and most of the keys have no clip or way of securing it to yourself so as not to mislay it. The day starts at 9am but just after 10am the jacuzzi was given treatment so could not be used for a good while. Had facial and back neck shoulder massage which was very good on heated table can recommend but my daughter had the same but was really cold when she came out as table not heated and the rooms were a little chilly. Lovely lunch in the little cafe . No toilet paper in toilet and hair and body shampo and conditioner empty. Wasn’t offered another towel to shower as the one from pool was quite damp but I didn’t ask so maybe available. The range they use has changed . Last time spend over £50 on products get a free gift, also small
Samples available. Overall lovely place but needs more attention to small details especially as the products and breaks were much more expensive this time around.
Written May 19, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Jo H
53 contributions
Spa with friends
Mar 2019 • Friends
Lovely spa never too busy which is nice. Relaxing treatments only thing I would feedback on is this is the second time my treatment room bed wasn't working so got cold quite quickly during the treatment.

There has been a change of hands and improvements could be made with customer service but overall was a nice visit however our last experience was better there.

Written March 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Petra
London, UK4 contributions
Icing on the cake for my baby girl's Sweet 16
Dec 2018 • Family
My baby girl's first Spa experience. Stacey and her girls made every effort to make it special for her. She had a proper facial and a proper foot pampering as part of her Spa day... Steam room, nice warm pool, Jacuzzi...surrounded by her mum, 2 sisters and godmother...all relaxed pampered happy ladies, lots of laughter and R&R
Written February 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Cruiser43251004980
Essex, UK1 contribution
Birthday
This was for my youngest daughters birthday spa and high tea it was a great day good service most enjoyable. spa treatment was great afternoon tea was very well presented and very fresh would highly recommend
Written January 23, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Jeff C
1 contribution
Kukana at Orsett Hall ripoff
Jan 2019 • Couples
Tried to book using vouchers purchased as a present, which included tea for two and a couple of spa experiances. Company in liquidation and Orsett Hall seem to have washed there hands of any responsibility all be it according to the solvency report, it was the way they upped the rents, and then gave the company notice to wind up its operation, so they could then take it over. Then not honour or at least compensate vouchers owners, shame on you Orsett Hall. Would have given zero rating but you don’t allow
Written January 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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