Big white os just awesome, until you want to get lunch or a dring at the Clock Tower cafe or Black forest lodge. THE SERVICE IS TERRIBLE. Must be losing revenue as the staff have one speed only and that appears to be only very slow, or maybe hangover slow. In distinct need of a kick up the backside, how can Big White allow such lazy, uncaring staff to tarnish an otherwise great resort's reputation.

Resort staff are generally in a different world and view guests as an inconvenience to their own winter adventure. This was clear in a number of restaurants and when lift operators were texting on phones whilst skiers boarded the lifts. But never more clear than when a lift closed and the operator decided to advise us to cut through glades to get back to a run and then the car park. This resulted in 2 hours spent trekking through deep snow and dangerously close to steep drops before we got to safety. We were just glad it remained daylight etc. we are both qualified ski instructors and even we felt in danger. It’s not true to say you can go anywhere and ski any part of this mountain and it’s not safe to listen to lift operators here. We advised resort management who thanked us but didn’t even apologise..poor!

The cost saving techniques are very apparent. First thing I found is that all phones have been removed. So if your cell phone doesn't work in Canada, good luck. Once you get in your room, you can use free wi-fi for your phone, but if the front desk gives you the wrong room key, you are stuck out in the hall. I found a friendly Canadian man who let me use his phone to call registration and they sent somebody with the correct key. The best cafe on the hill, Ridge Rocket Cafe, is now closed, so there is only one on- hill cafe, Back Forest, which has drastically cut back their menu choices. Their soda dispenser was out of order all week. Their restroom hand driers were broken and there were no paper towels. The Gun Barrel restaurant, (my favorite) is gone so there is one less place for dinner. They no longer have tissue dispensers at the chair lifts. I have been going to BW for 25 years for ski vacations. No more!