Thank you for taking the time to provide feedback on our service. We recognise reviews are important, they help potential customers and also assist us with maintaining consistency of product! I am not sure your review offers a fair representation of your experience with Alpine Sherpa. We responded to your initial enquiry swiftly providing you with a quotation and clearly setting out the transfer times available. Once your booking was confirmed, we promptly provided you with all the appropriate information. I am disappointed to hear about the break during your journey, having said this we actively encourage our drivers to take a break should the feel like they need to. I agree this driver request should have been delivered in a different way. The day you travelled up to Tignes, the road conditions were quickly deteriorating. Our manager, where possible advises our drivers when and where to put chains on. Contrary to your views, it is best to fit chains before there is too much snow (in a designated chain area), preventing the vehicle and passengers being in danger not able to move whist still on the road. As you have mentioned we were not able to offer a refund as you had booked your return transfer as per our available times; unfortunately you had not read the booking information. This was not a mistake on our part and at such late notice a refund was not an option. Thank you again and sorry you felt you received a poor service; we quickly processed your booking, delivered you safely and in reasonable time (given the conditions) to your destination, in our fully equipped vehicles, driven by fully licensed and insured drivers.