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Once again thank the whole team at Zigzag for an amazing service (this is our 3rd season)... our children with Sergio and Claude have had a wonderful season, both with the weekly Saturday lessons but also a concentrated week of lessons in March. The instructors are of the highest calibre, both in terms of instruction but also their attention to / and care of the care of the children. We are absolutely committed to Zigzag and Samoëns, for many many seasons to come.…
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Date of experience: March 2020
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I came to ZIG ZAG having had one days lesson at the local snowdome learning to ski. I had Camille as my instructor for both days. I was greeted with a smile and immediately put at ease. She spoke very good English and I did not feel like there was any communication barrier between ourselves which helped me massively. Camille was very personable and really helped me to focus on improving my skiing. I felt I progressed massively from the small but crucial pieces of advice that she kept imparting on me. You can tell not only was she a very accomplished skier herself, but a great instructor also.. On the second lesson I was unfortunate enough to have a crash with another skier, and suffered quite a bad leg injury. Camille stayed super calm and got the medics to me efficiently and without panic. She also collated all my (hired) ski gear and took it back to the town for me as I had to be helicoptered off the mountain straight to hospital. I cannot recommend zig zag enough, from beginning to end - A very professional customer service experience! Thank you so much.…
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Date of experience: March 2020
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If you want to go up the same button lift and ski the same green slope for 2 straight hours, go to ZigZag! You could learn more about skiing talking for 5 minutes with a Saharan camel trader!
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Date of experience: February 2020
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Response from ZigZagSki, Manager at ZigZag Ski School
Responded Feb 29, 2020
David, we are genuinely saddened by the unpleasant words you’ve left here. To put David’s comments into context, we’d like to take the time to explain some background. David’s son suffered an injury just days prior to their ski holiday, which prevented him from being able to participate in the lessons he’d booked during the Half Term period. David requested a full refund. Given the very late cancellation, we were unable to offer this. David’s wife, son and daughter participated in adult group lessons, skiing all week with Marilisa, one of our team’s most popular instructors. David himself did not participate in any lessons with our school. With just one week’s prior experience, the group did of course stay on easy slopes adapted to their developing abilities, albeit clearly not on the same button lift all week. By all accounts, the group was lovely and they all had a great time. Once the lessons were over, David then contacted our office threatening to leave negative reviews online unless he was refunded for his son’s lessons. David, we implore you to please remove this unpleasant and untrue review. Louise Vallier
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Had a private lesson with Adrian and he was excellent. Full of personaility and made an impact on our skiing. Thanks Adrian
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Date of experience: February 2020
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Response from ZigZagSki, Manager at ZigZag Ski School
Responded Feb 29, 2020
Great to hear you've enjoyed skiing with Adrien, he's one of our most popular instructors!
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We had a great experience with ZigZag, from the intial correspondence and booking through to our lessons. We went in half term, which was incredibly busy, but the meeting point was well organised with extra staff on hand to help out. The size of the groups was a big advantage too - max 8 people - particularly when you saw some of the ESF & Club Med groups, which were huge. Lastly our instructors were fantastic, I can't speak highly enough of them. Both children & adults enjoyed their lessons and gained so much in skills and confidence. Thank you ZigZag!…
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Date of experience: February 2020
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Response from ZigZagSki, Manager at ZigZag Ski School
Responded Feb 29, 2020
Thanks for taking the time to leave such great feedback. We work really hard to provide quality instruction - even during extremely busy periods like Half Term, which isn't always easy! Its great to hear we are hitting the mark. We look forward to skiing with you next time you're back in Samoëns.
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