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P&O Ferries Dover - Calais

Review Highlights
Computer outage in Dover

4th September saw P&O suffer a major computer failure, which caused us to be held in a queue at the... read more

Reviewed 2 weeks ago
Jill M
,
Kent
Visiting France & Belgium we use P&O

We had another good crossing there and back with P&O. This time didn't have a storm so everything... read more

Reviewed 2 weeks ago
rr77uk
,
Stamford Bridge, United Kingdom
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Traveler Overview
  • Excellent32%
  • Very good36%
  • Average14%
  • Poor8%
  • Terrible10%
Travelers talk about
“the club lounge”(63 reviews)
“ferry service”(17 reviews)
“day trip”(65 reviews)
About
Voted “Best Ferry Company” three years running*, there’s no better way to start your European adventure than with P&O Ferries. We operate up to 23 sailings a day from Dover to Calais, making our crossings one of the most convenient ways to travel to...more
Contact
Terminal Car Ferry, 62100, Calais, France
Website
+44 1304 448888
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Reviews (1,039)
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All reviews the club lounge ferry service day trip foot passengers earlier ferry return journey club class car deck both ways minute crossing pleasant crossing we arrived early priority boarding both directions great trip school children free wifi
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1 - 10 of 847 reviews
Reviewed 5 days ago

Turn up, join the queue and join your ferry on time. There is no restaurant or special place to relax--just a terminal, bit boring but efficient.More

Date of experience: September 2019
Thank GerryKent
PANDO_Ferries, Customer Communications Officer at P&O Ferries Dover - Calais, responded to this reviewResponded 5 days ago

Hello, Thank you for your review and kind words about our efficiency. Just to clarify, there is a food court in the Port of Dover and in the passenger terminal there is a Costa Coffee and a place to relax. However, we are aware that...More

Reviewed 1 week ago via mobile

Very helpful staff on both sides. Ship clean and well maintained. Enjoyed big selection of duty free goods.

Date of experience: September 2019
Thank frequenteater
PANDO_Ferries, Customer Communications Officer at P&O Ferries Dover - Calais, responded to this reviewResponded 1 week ago

Hello, Thank you for reviewing our services. It's great to hear you have enjoyed your experience and were pleased with the selection in our on board shop. Hope to see you again soon! *kacper

Reviewed 1 week ago via mobile

Dover to Calais 90 mins job done. Well managed loading and unloading. Small duty free to pass the time.

Date of experience: September 2019
Thank Binnyfox
PANDO_Ferries, Customer Communications Officer at P&O Ferries Dover - Calais, responded to this reviewResponded 1 week ago

Hello, Thank you for taking time to leave a review for us. We're glad to hear you had a positive experience with us and were pleased with the boarding process. See you on board again soon! *Kacper

Reviewed 1 week ago

First time on an international ferry. Easy checkin and great setup on the ship. I stupidly left my mobile in the checkin terminal after boarding the bus and going through customs. Checkin lady and two bus drivers coordinated by radio and ran my phone around...More

Date of experience: September 2019
Thank Wildhog1955
PANDO_Ferries, Customer Communications Officer at P&O Ferries Dover - Calais, responded to this reviewResponded 1 week ago

Hello, Thank you for taking time to leave a review of our services. We're very happy to hear you had enjoyed your first trip on an international ferry and that you were reunited with your property! See you on board soon! *Kacper

Reviewed 1 week ago

We always choose P&O for our ferry crossings when possible but yesterday’s trip was a big disappointment. We took the 12.05 from Dover. We’d had an early start and were looking forward to a nice English breakfast to set us up for the long drive...More

Date of experience: September 2019
Thank Linda H
PANDO_Ferries, Customer Communications Officer at P&O Ferries Dover - Calais, responded to this reviewResponded 1 week ago

Good Morning Linda, We are really disappointed to hear that we did not give you the experience we would want for our passengers. The cut off point for breakfast to be served is 11:00am and we are unclear as to why you could not get...More

Reviewed 2 weeks ago

4th September saw P&O suffer a major computer failure, which caused us to be held in a queue at the check-in booth as no tickets could be processed. Nothing moved for 45 minutes, and there were no P&O staff visible on the queuing side of...More

Date of experience: September 2019
Thank Jill M
PANDO_Ferries, Customer Communications Officer at P&O Ferries Dover - Calais, responded to this reviewResponded 2 weeks ago

We are sorry for this - we did have an IT outage at our check-in, which lasted for 20 minutes, we then transferred to our manual system, and we kept everyone informed via our poferriesupdates twitter feed and on our website updates pages. We would...More

Reviewed 2 weeks ago

I have had a very good experience in my short holiday to France using P&O ferry, I'll definitely do it again.

Date of experience: September 2019
Thank Fernmortimer20
PANDO_Ferries, Customer Communications Officer at P&O Ferries Dover - Calais, responded to this reviewResponded 2 weeks ago

Hello Fernmortimer. Thanks for your lovely review of our services. We will be delighted to welcome you on-board whenever you travel to France again! *Cat

Reviewed 2 weeks ago via mobile

Sailed back on Tuesday 3rd September from Calais to Dover on Spirit of France and had an enjoyable trip. Service at duty free was excellent. Special mention to Tony for his bubbly personality and helpfulness.

Date of experience: September 2019
Thank Expedition90711
PANDO_Ferries, Customer Communications Officer at P&O Ferries Dover - Calais, responded to this reviewResponded 2 weeks ago

Thanks for this wonderful review - we're really delighted that you had a great on-board experience. We'll send this feedback onto the relevant teams. *Cat

Reviewed 2 weeks ago

We had another good crossing there and back with P&O. This time didn't have a storm so everything went well. Some cheap South African & French wine for sale in the duty-free (whilst it last) so I bought a couple cases! Some good prices on...More

Date of experience: September 2019
Thank rr77uk
PANDO_Ferries, Customer Communications Officer at P&O Ferries Dover - Calais, responded to this reviewResponded 2 weeks ago

Many thanks for your review of our Duty Free on-board! We always aim to please and there's usually some decent value wine to be found there, as you discovered. We look forward to welcoming you on-board again soon for some more Duty Free bargain-hunting! Cheers!...More

Reviewed 2 weeks ago via mobile

What started as a simple crossing on the first of September could easily have ended up in a very bad start of our trip. Simply put: we forgot our purse at the food counter and apparently missed all subsequent intercom calls... Once in our car...More

Date of experience: September 2019
Thank Frans M
PANDO_Ferries, Customer Communications Officer at P&O Ferries Dover - Calais, responded to this reviewResponded 2 weeks ago

Good morning Frans, Many thanks for your review. We're so pleased you were reunited with the purse. We appreciate it's something you can't do without during a trip abroad. We sincerely hope the rest of your trip went smoothly. Please rest assured I have forwarded...More

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Questions & Answers
Ask a question
maddy337
July 20, 2019|
AnswerShow all 3 answers
Response from PANDO_Ferries | Property representative |
Good Morning Maddy, In addition to a valid passport, you can write the 'letter of authorisation' yourself. You can also include further documentation if your surnames are different ie a copy of a birth certificate/your own... More
1
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Peter B
December 11, 2018|
AnswerShow all 6 answers
Response from PANDO_Ferries | Property representative |
Good Evening, Sorry to reply rather late to this question - under French law it is important to carry 2 unexpired breathalyser tests in your vehicle while driving in France, amongst other items. If in doubt please ask aboard... More
1
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