The Treatment Studio

The Treatment Studio, Swanley: Address, Phone Number, The Treatment Studio Reviews: 3/5

The Treatment Studio
3

3.0
11 reviews
Excellent
3
Very good
3
Average
0
Poor
0
Terrible
5

debbiewalker36
Orpington, UK78 contributions
Wonderful massage
Mar 2019 • Solo
I had a Swedish massage yesterday bought via Groupon. Amanda was very friendly and full of information on ways to ease the tension in my right shoulder. I will return and left feeling very pleased and relaxed.
Written March 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Olga S
1 contribution
Couldn't make an appointment at all
Feb 2019 • Couples
Bought a voucher from Groupon. Tried to make an appointment for 2 weeks. Called them, left few messages, emailed. No one ever got back to me. So asked for a refund and bought voucher somewhere else...
Written February 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Legless_Lauren
Kent, UK273 contributions
Couples massage
Sep 2018 • Couples
Have been here a couple of times for couples massages. Was a little bit annoyed last time that, after having filled out the medical form, they told me that because I'd had surgery in the last 6 months I couldn't have a massage. Would have been good to know this before as it was a birthday treat which I then couldn't partake in, but they did give me a facial instead.
Written November 22, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

tracy
Sidcup, UK184 contributions
Couples massage
Aug 2018 • Couples
My daughter bought me & my partner a couples massage as a treat. We had the massage today and it was very enjoyable. The two therapists were really nice and made us feel very comfortable. I was surprised to read the few negative comments about the salons management which is a shame. I plan on going back so really hope all my future appointments there are as good.
Written August 8, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mit S
3 contributions
DISGUSTING MANAGEMENT
Jul 2018 • Couples
Booked a couples massage, had to be rearranged due to company circumstances. Visited for treatment to turn out Manager (Colin) did not fulfil booking and gave me false information due to date and time. Was turnt away and rebooked. Went back AGAIN for couples massage, to then OWNER (Colin) upon arrival was very rude and accused myself and husband of using foul language for previous visit which was an error that he had made. I was furious due to me and partner having to have the day off twice losing out on money but not once was rude towards staff. No apology from owner at all. Very rude and appalling management I have ever seen. However the staff working there (Ellie & Amanda) had to unfortunately takeover and apologise on his behalf and turn the service around and made me and my partner feel comfortable. Would NOT recommend anyone to go there as the owner gives a bad attitude towards the business. This is unfortunate for the lovely staff working there and would advise them to go elsewhere before reputation goes downhill! Thanks ! Jemma
Written July 26, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

HELEN_WAS_THERE
London, UK3 contributions
Best 60 Minutes
Jul 2018 • Couples
A completely relaxing experience from the friendly welcome to the hot stone and Swedish massage. We are going to make this a regular treat.
Written July 19, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

annav200
13 contributions
Avoid
Jun 2018 • Family
My Mum, Sister and I were booked in to The Treatment Studio for the start of my Hen Party celebrations. We booked well in advance and received a confirmation email with all of the details. We were really looking forward to a couple of relaxing treatments each and couldn't wait to celebrate together - I live in London, my Mum lives in Worcestershire and my Sister lives in Cyprus, so it's rare we are ever together.

We had a call the night before at around 8.15pm and a voicemail message to say they were cancelling our treatments the next day. As soon as we received the message, I tried to call the salon to see what was going on. I tried 16 times to reach them, but it just kept ringing out. I left messages too, but nobody got back to me.

The next day, we called as soon as they opened, left messages, and received a call about an hour later. Louise tried her best to sort everything out for us, but it would have meant we would be waiting an extra hour in between treatments - hardly the relaxing day we wanted!

When we said we wanted the money back and to cancel the treatments because the day wasn't what we thought it was going to be, Louise phoned her Manager who said that we would not only need the confirmation email, but a bank statement as proof that we'd paid for the treatments! Obviously we'd paid for the treatments, or we wouldn't have been able to book in the first place! After they'd messed us about, it was a real kick in the teeth to have been told we needed to try and retrieve a bank statement.

It was a really disappointing experience - so much for a relaxing start to my hen party with my Mum and Sister who I rarely see.

To top it all off, the Manager of the Salon has refused to call us back to discuss the incident and won't take our calls.

Avoid this Salon at all costs.
Written June 22, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Becky D
3 contributions
Swedish massage and hot stones
May 2018 • Friends
Had a wonderful time at the treatment studio with my mum and sister. Amanda, Savannah and Ellie were extremely professional and welcoming. Afternoon tea was delicious. Would highly recommend and we will be returning!
Written May 30, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Debbie D
41 contributions
Spray tan
May 2018 • Solo
Really nice lady called Amanda made me feel at ease as it can be embarrassing stripping in front of someone . She was very informative about the aftercare and generally helpful . Would book again .
Written May 9, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ladyand
London, UK11 contributions
Salon from hell
Mar 2018
Avoid poor staff equality diversity breach .never visit again .

Stafff were young not much experience.

Written March 11, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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